I have gone to Mountain View many times during the day and evening to visit loved ones. I have always found the facility clean, smelling good, and family well cared for. Therapists are great and Mountain View is a really happening place. I'm grateful for their attention to detail and care.

BEWARE !! BAD CHOICE TO GO THERE. Ones in charge are nasty, provide no phone service, give wrong meds, use an Family MD that gave me oxycodone which made my eyes roll back, and nightmares. then got pneumonia and gave me meds that did not help me. I left as soon as I could, and MY doctor gave me the right meds to clear my pneumonia. At a meeting requested by them, said I should stay because medicare was paying the bill, regardless of how bad the care was. No room on this site to say more...don't let a loved one go there.

Awful. Management needs to learn manners. They hate visitors. Want everyone on drugs and sleep all day. The lady in charge said it was normal for my grandma to sit in poop for 2hours.

This place is terrible. The food is processed they do not take specialised diets into consideration (diabetic, congestive heart failure). The nurse practitioner is rude and demeaning to the patients.

They’re great, wonderful and doing everything for her. They're in the middle of updating and remodeling, so it’s clean and not outdated, that’s for sure.

My grandmother stayed at Madeleine Villa Health Care. I preferred the facility because of the cheerful atmosphere. The staff was cordial, and they were able to accommodate my grandmother's personal needs. Although, I would suggest that they communicate better with the family. This facility is highly commendable.

After a relapse, my mother was admitted to the nursing home. It was the first experience for us as a family. The staff was caring enough and competent. During my visit there was a flu outbreak, and the facility did not seem clean. Not enough precautions were being taken. Certain residents were unsupervised and were at large to roam the facility - causing other residents and visitors angst. I recall a gentleman in a wheelchair with a telescope who cruised the corridors and stopped outside the rooms, focused his telescope onto the female residents more often than not resting in their beds. No one staff member supervised this roaming or explained to the family members visiting why this was allowed. Needless to say, after leaving the facility I was never comfortable with the fact that my mother was safe. The food was bland and unappetizng. I suspect dietary restrictions were generally the reason for lack of variety and flavor, but individualized meal plans designed for those without dietary restrictions would do more to improve the mood and health of the residents. On a positive note, the residents were paired to share rooms based not only on physically compatability, but on past associations. Friends were reunited in certain cases, and the joy and compansionship lifted the spirits and undoubtedly, improved the environment for those confined to the nursing home. The staff in charge of physical and social activities were quite good, and most residents looked forward to the selections provided by the nursing home. The building is located in a site which receives much natural light. This is important in the northern suburb of Seattle as our weather is depressing all in itself. All in all the experience was not as bad as I would have expected. However, the residents who went day in and day out with a visitor was perhaps the most depressing aspect of the home.