I cannot recommend this assisted living facility to anyone. My family’s experience was absolutely horrible and tragic. After researching care homes in Bend, I felt confident that we had made the right choice with Cascades for my husband, a healthy 78 year old with care needs related to Parkinson’s that were beyond what we could provide at home. Cascades appeared to be a well-run facility with a caring staff. Wrong, wrong. Even though Cascades performed an exam prior to his admission, after the first night I was told my husband had to leave the facility because he was a falls risk. When I saw him that first morning, he was unrecognizable and the stench of urine and feces was overwhelming. He was completely disoriented and his pants were around his ankles. The room was in a state of total disorder. The staff looked on, without any idea of how to care for him. I personally cleaned the room. My husband experienced 9 more days of the same, after which he passed away. We still don’t have the death certificate (4 days later). During these 9 days, he was given 1 shower (by me) and was shaved once (also by me), despite a care plan that called for a daily shave. He was dehydrated, had lost five pounds, and had stopped eating or drinking. He lived in his final days in an uncaring environment and died in a very undignified way. It sickens me to say all of this. Amazingly, when we were called and told he had passed away, we rushed over to Cascades. Surprise, they had cleaned his room and opened the curtains. But he had no top on and they missed his soiled adult diaper in the corner of the closet. I am angry and disappointed and sad and say all of the above to advise anyone considering Cascades for their loved one to consider options. I am devastated by the loss of my husband of 46 years but mostly that the last 9 days of his life were spent in gross neglect and completely unnecessary.

Everything we have experienced so far has been good at Bend Villa. The staff is helpful. She has got a 2-bedrooom unit with a living area, a very small kitchen, and a nice bathroom. It’s homey. The food is very good, and they’ve got quite a few activities like arts and crafts, movies, cards, and happy hour once in a while. The location is good, and the fact that mom has had friends that have stayed there before is good.

I do not Care for this facility the care staff are overworked and underpaid. I would never allow my love one to ever live there! Also the cleanliness of the facility is questionable.