Ohio Living Rockynol
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- 1150 W Market St, Akron, OH 44313
- (330) 867-2150
- 3.2 ( 5 reviews )
- Assisted Living, Nursing Homes, Continuing Care Communities, and Memory Care
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Reviews
3.2
( 5 Reviews )
pamc1959
March 18, 2022
This is a beautiful place on the outside, but the service is poor. I have notice it takes at least 45 minutes or longer for the staff to answer your call light. The aides (staff) are rude to the residents, and the rooms are not properly cleaned by housekeeping, and their is a lot of falls by the residents and you never get a report about the incident until hours later or the next day.. The residents clothing comes up missing or stolen. The personal care that the residents are receiving is not high quality for the price they are charging the these people and their families is outrageous. The food is always late and cold. I would not recommend this facility.
djirchar
April 19, 2021
My mother was here for rehab and had an awful experience. The gave her stool softeners when she didn't need them and she ended up with diarrhea and we had a hard time getting them to give her immodium so she could have some relief. They took her clothes to laundry and she had nothing to wear but a hospital gown. I took her clothes and she had to wear them the next two day because they never did find her laundry. Their response time is horrible. She asked for tissues and 3 hours later she got them. We had to do window visits and they would only open the window a 1/4 of the way. I would never recommend anyone to go here unless they're being punished for a federal offense. We got her out before her rehab was finished because the care is so bad.
L.Miner
December 27, 2020
I had a 97 yr. old aunt at the rehab center. We noticed one day we wasn't wearing her own clothes, which her daughter provided. The staff seemed to have lost them and provided our aunt with other people clothes to wear...uncaring of the size or fit. But the worst part was that about half way through her stay they lost her hearing aids. Think about it, for her last week of her stay she couldn't hear us, through a half open window, and now that she is home and still missing the hearing aids it's difficult on caring for her and unsafe in not being able to hear what going on around her. Now, today, they have not found the hearing aids or our aunts clothes, continually saying they are looking for them. It's been weeks.
JASB
Living in Akron Rockynol was always the place you wanted your relatives to go when they needed nursing support. That is NOT really the truth anymore! The staff from management down really could care less about providing any care. The aides are rude and mouthy to the residents, take up to 30 minutes to answer a call light. I have observed the aides standing in the hall on their phones and not responding to call lights. The housekeeping is poor, there is trash under the bed (used tissues for days!), family is not consulted when there are proposed changed in services-therapy for example! Management does not return calls either! The latest was my Grandma's roommate (who moved in 2 days before her passing) was on hospice, the end was near and they didn't move them to a private room. My Grandma had to watch and listen to this poor lady pass away and her family grieve! She was then not allowed in her room for several hours after she passed. This is not something that should be on display for the residents to have to witness.
They latest is that they want to get my Grandma on hospice services-the challenge is she has no underlying condition that death will occur in a short period of time. It is about billing for additional services. If you care about our relative do not let them live at Rockynol!
KarloB
Overall, my experience with Rockynol was very positive. My family made the difficult decision to have my Grandmother placed there when she had advanced Alzheimer's and we could no longer care for her at home. Rockynol was clean and nicely decorated, and the floor my Grandmother was placed on was specially suited for Alzheimer's patients, with other patients who were similarly impaired. Since she was still mobile and talkative, but we could no longer care for her at home, it was wonderful to have a facility that could provide her the care she needed, but did not seem sterile or hospital like. When my Grandmother deteriorated further, she was moved into a comfort care room. It was nice that she didn't have to be moved to a hospital or a different facility in her last days, but rather was still in the same facility and therefore did not have the confusion or upset of a move. The staff was kind and caring, and several had specialized training and experience in dealing with Alzheimer's patients, which made them ideal in caring for my Grandmother.
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