I was a resident there for 2 weeks and went there due to the wonderful reviews and reputation. I'd never recommend this facility. My bed had a "deep indentation" in it and I kept sliding down in the 'hole' and had to call for help which slowly came to pull me up in the bed and after 3 days, finally mattress was switched. Therapy for the first 3 days kept trying to encourage me to stand with assist of 3 therapists, and when I said I am not to be weight bearing and I haven't been able to stand for 7 years, they actually reviewed by chart & orders and agreed with me, but my leg wound was affected by the attempt to get me to stand. Their comment was they "don't have time to read the orders" or patient history. I often had to call on behalf of my room mate when she was in bathroom, as call bell was not in her reach. Day shift staff were better than night shift, who'd come into the room, turn off call light, said they'd be back with supplies and they'd not come back, or if they did, was right before day shift came in. When I contested an invasive lab work, I was argued with, and when I told mgmt, I was asked if I ever made a mistake. Do not make the mistake I made, don't go there!

I was a resident at this facility for six months. I was moved here by my family after spending time at what I consider a sub par nursing home. I am so grateful that they moved me. The nursing staff took very good care of me. My day shift nurses Jan and Amanda were exceptional. The state trained nursing assistants , STNAs , also did a good job of taking care of me and my needs. When I needed help, I would use the call button and someone would come to my room shortly after I used the button. The staff went from being staff to friends. The housekeeping staff took great pride in the cleanliness of their areas whether it was my room or the common areas. The rooms were comfortable. There is an associate there who daily brings around the schedule of daily events. Once a week she comes around to the residents and has a checklist of things to check in each room. In addition, she has questions for the residents to ensure that the quality of care is there. She even asks simple questions such as “ Do you have fresh water? “ If there is any type of issue you can bring it up to her or any other staff member at any time. The therapy staff helped me on my road to recovery. The two male therapists Luke and Randy helped me learn to walk after being bedridden for almost a year. I had a short stay at a local hospital while at the Oaks. Much to my surprise , Michelle in admissions , came to visit me one afternoon. I was thrilled to see her. Michelle exemplifies the character of the staff at the Oaks. The facility is located in a very nice and safe area close to the center of Brecksville on Route 21. You don’t have to pay for parking here as you do at some facilities. This review was easy to write due to all the positives. If you are in need of a good nursing home where you are assured your love one will be taken care check out the Oaks!!!