Care is very very poor overall. My mother needed a breathing treatment she called the nurse but no one responded so after 20 minutes she had to finally call the front desk to get some help!! In addition the rooms are not kept clean! They do her laundry and it looks like it laid in the dryer for hours most of her clothes are so wrinkled I need to often iron them for her to look nice! The food is also a disappointment she seldom gets fresh fruit when she orders each time it’s an option. One good thing she gets fabulous care from the therapy department they go over and beyond to help my Mom!! This had been extremely disappointing as Mom loved when she lived in independent living but each change we have made to assisted living, rehab and now long term care has cause us to question if this was such a good choice. If I could change things I would of kept her in independent living and hired full time care by an agency!

I got the following text from my father after he had been transferred from the hospital after battling COVID for 10 days where he almost went on a ventilator. He recovered well enough to be transferred to a skilled nursing facility for PT to get his strength up to return home. Calls I made to the facility were answered by voicemail (Welcome Desk and the unit where he was to be cared for). No calls were returned for over three hours. This is the text after he had been there for an hour and a half: ***“Landed safely in room at Twin Towers in College Hill. I need your help. I got put in a bed about 4:30 pm. Have not met ANYONE here - no nurse, no nothing. What I think was a nurse was a uniformed woman in my room when ambulance folks moved me from gurney to the bed. They had asked her or someone which of two beds in this apparently semiprivate room to put me in. I asked her if she was "my boss" but she simply said "no." I have a bed adjustment, but no "call nurse" or "help" button. A TV is on, but I have no TV remote. No urinal to pee in. Was peeing about 6-8 ounces every 3 hours or so at hospital. I am on oxygen as I was at the hospital and in the ambulance. Was 3 liters per minute. No oximeter on finger since I left hospital that gave my oxygen level on a monitor. 92% or above in hospital for days. Welcome to the deep black hole. “ ****