My mom has been a nursing home resident for just over five years now. She was a resident of one of the worst in Northern Ky until last August 2019. I had been giving my mom her showers and washing her extremely long hair twice a week until the winter of 2018. I went south for the winter. No problems the first winter. Left for the winter 2019 and I just returned and found out that my mom’s hair had to be cut off ( very short) due to her hair being so matted in the back of her head. This is due to complete lack of care. I blame myself for trusting that my sisters and the staff would continue to wash and brush her hair while I was away. Her long hair was part of her religious beliefs, yes they did get permission from my sister who is POA. I can’t imagine how my mom felt. She is non-verbal from a stroke, but very aware of what is happening. This one the last thing she had control over and she did not want short hair! She is 80 years old. Now we have a pandemic and I cannot make sure she is getting the care she deserves!

We took my mom to Baptist Village for rehab only. She was an Alzheimer's patient and had a spell and couldn't walk. After a 5 day stay in the hospital they recommended rehab. Baptist Village was one of the only places with a bed available. We were very reluctant to leave her there and told them more than once that while in the hospital at least one nurse/aide, or usually two, assisted her in going to the bathroom. We advised she forgets and thinks she can get up on her own. We told them we would be there 24/7, even planned to sleep in recliner all night. After only 3 hours there, while we had a family member still there with her, an aide took her to the bathroom, then left her alone. The aide then went down the hall. Another nurse came in the room to fix her bed, with our family member sitting there, looked over and saw her on the floor in the bathroom. They said we needed to take her to the hospital for stitches in her arm. Staff seemed friendly and facility clean enough but would definitely NOT recommend this facility for an Alzheimer's patient, especially one who can't walk. Not enough attention given to patient. Fortunately for us no broken bones, only stitches.