Kirkhaven
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- 254 ALEXANDER STREET, Rochester, NY 14607
- (585) 461-1991
- 1.8 ( 4 reviews )
- Assisted Living, Nursing Homes, and Memory Care
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Description
Reviews
1.8
( 4 Reviews )
mrconcern
August 28, 2020
Administration does not truly care about residents’ best interests. They disregard loved ones opinions even when they are the health care proxy. Disgusting way to treat individuals in their weakest times.
lizcotton
February 06, 2020
Love the fact that Kirkhaven will always conduct follow-ups on any concerns you may have l find this very important to myself that Kirkhaven takes the time to addresss any and every situation that might occur with your love one. Also Kirkhaven does meet with the family in a timely manner with the progress report, all the staff that has contact with the care will attend this meeting to give you an update on where your love one abilities are at and what's the next plan of action to help assist in getting them to further along with their dependency this was very important to my family that our Mom regain some of her mobility also Mom enjoyed being at Kirkhaven.
baseace534
April 12, 2017
My mother was placed at Kirkhaven last summer and it was a horrible experience for her and my family, she fell and hurt herself on the first day there thanks to the lack of care and attention by the staff. I was enraged that they did not even send my mom for a cat scan but told us that a physicians assistant had stated she was fine. I also noticed that the staff only was attentive with a resident when their family was there visiting. Overall it was horrible!! If u have a choice please do not send your loved one there!!
Pauline L
September 25, 2012
Kirkhaven is a dump. We brought my mother to Kirkhaven when she got out of the hospital and it was a terrible experience. Furniture was dirty, broken and torn. When we asked to have it replaced, the replacements were in worse shape. The walker that they insisted she use was flimsy and again the replacement they provided when we asked, was also in bad shape and unsafe.
The staff was nasty to her, so we ultimately had to find a new nursing home to move her to. She is now in another home that is a clean and safe that we trust will keep her safe and healthy.
Don t put your loved one in Kirkhaven!
