I refer to Meramec Bluffs-Lutheran Senior Services as a campus, but the building and everything were just absolutely beautiful. They had walking trails that overlooked the river. The environment inside the facility was just outstanding; it felt more like a resort than it felt like assisted living. They had a restaurant, a lap pool, they had a putting green, they had a movie theater, and they had all sorts of activity areas. It was just everything that we were looking for. They surpassed everything that we wanted. We didn't try the food there but we saw the menu. They said that they treat it more like a restaurant, which was wonderful. So my wife could just come in there and they would present her with a menu, she could choose which one she wanted, and they would go back and cook it for her. It felt much more comfortable and relaxing. It felt like going into a restaurant, not going into a cafeteria or dining area where the food's already prepared and they just, you know, eat whatever they presented.

ROOMS ARE CLEAN RELATIVE OF MINE HAS BEEN THERE OVER A YEAR GOING ON 2 YEARS.. I HAVE HAD NO COMPLAINTS... THINGS THAT I LIKE : *MANY PRIVATE AREAS TO SPEND TIME WITH YOUR LOVED ONE. *NO TIME RESTRAINTS *STAFF ACTUALLY WORK AND GO THE EXTRA MILE TO MAKE SURE THAT FAMILY AND FRIENDS INCLUDING PAITIENT ARE ABLE TO REACH OUT AND COMMUNICATE BY PHONE INCLUDING FACETIME. IV'E CALLED AT 3:00AM OUT OF BED A FEW TIMES THINKING OF MOM TO GET AN UPDATE ALWAYS ABLE TO GET THROUGH !! WHAT DO I LIKE THE MOST? EVERYDAY IS FESTIVE AND SCHEDULED WITH AN ACTIVITY .CABLE TV IS PROVIDED IN ALL ROOMS FOR PLENTY OF CARDINAL BASEBALL / BLUES HOCKEY . *THE STAFF ARE VERY ENERGETIC , FRIENDLY, AND ANSWER WHEN NEEDED. I HAVE NEVER SEEN A NURSE WITH HIS/HER HEAD DOWN SNOOZING...I'VE NEVER WITTNESSED OR SEEN CIGARETTE SMOKERS STANDING OUTSIDE SMOKING..EVERY STAFF MEMBER BEARS A BADGE IDENTIFYING THEIR POSITION. MORE FAVORITE THINGS : THE FOOD / DRINK MENU MULTIPLE DINNER LUNCH ENTREES TO CHOOSE - DELICIOUS HOME MADE DESSERT'S..MY MOM HAS ACTUALLY GAINED WEIGHT..OH AND I CAN'T FORGET THE IBC ROOT BEER . * DURING HOLIDAYS ALL AREAS ARE CREATIVELY ANIMATED. ST PATS DAY MOTHER THOUGHT SHE REALLY WAS IN IRELAND.. *ALL FLOORS HAVE ENORMOUS LIVING ROOM SPACE AND LARGE SCREEN HD TV'S. *THESE ARE JUST A FEW OF MANY THINGS MY MOTHER ENJOYS... IF YOUR THE RELATIVE OF A ELDERLY LOVE ONE THAT'S LOOKING DOWN THE ROAD FOR A PLACE TO LIVE OUT THEIR FULL LIFE THIS IS THE PLACE.... JF

I visited Meramec Bluffs. They don't let you look at anything else but the independent living because of COVID. The apartments were nice and decent. If you want to change anything, you can change it; it's nice that you can pick out what you want. The staff was very helpful, they answered our questions, and for the most part, there was good communication. Meramec Bluffs is next to a river, and there are lots of trees, so it's a very nice location. They have a swimming pool, a barbershop, a little marketplace where you can buy food, and a little clinic that, if you don't want to go to the doctor, you can get your primary care there. I think they have physical therapy, an exercise room, and a room where they do a lot of different activities.

Meramec Bluffs doesn't provide activities right now because of the virus. Right now there's mostly just playing cards. The food is not real good, just medium, and the staff is OK. Prior to this they had games, bowling, and stuff like that. I would suggest for them to have different food.

Rehab/covid isolation unit: A total of 14 Assisted living residents and staff tested positive for covid in one week. Residents moved to Isolated to covid care unit. Once there: no lunch or insulin given on first day, some medications were not given for 3 days as staff claiming they didn’t have the meds or didn’t know about the meds, however assisted Living stated Care unit had the meds and knew the instructions. Leg wound wraps were not changed for first 48+ hours in the care unit, they were scheduled to be cleaned and wrapped twice daily, some days it happened, some days it didn’t. Nurse lied on several occasions telling me it was done, when it wasn’t. Requested bed rails took a week to install, Staff lied and said they were installed and they weren’t. No daily updates until I called to complain, I received one call after that then nothing for 3 more days. Residents O2 dipped to 78 and was put on oxygen, I never received a call to inform me. Patient was in such Pain and poor condition she couldn’t answer her phone, or even talk to communicate the problem Correctly to staff. Staff told me this didn’t happen as they check on patients several times an hour. Patient Was only showered twice in 25 days, staff said they showered her twice a week. Left in bed for 2 hours after buzzing the call light For assistance to restroom, left in the bathroom numerous times for 30+ minutes, staff not wearing PPE or had it off, Staff coming in The residents room complaining they were the only ones on shift, Management only comes in to cover up the issues. You never get a straight answer it’s always “we will check into it” and no follow up. Management refuses to give me call light times, I have even gone to corporate who is now ignoring my calls. Received all medical records from MB only to find they lied about medications, wound care, And marked them all as being given,etc. Have spoken to several others who used MB rehab for hip replacement surgery rehab, 2 of them checked themselves out of the facility within 3 days claiming they too were left with no help or assistance after ringing the call light. Meramec rehab, was once a wonderful facility, now it is just careless neglect and coverup.

My wife was at Meramec Bluffs in the all rehab first, and in the beginning it was hectic, then it eased off a little bit. My wife didn't like it, and her room was tight since it was rehab. There were lots of activities so it was hard to rest. Later on her room was nicer when they moved her to long-term care, but she didn't like being in long-term care.

We were very impressed with Meramec Bluffs. They were very good, but they've got an 18-month waiting period and we are on a waiting list. We looked at the little bungalow, not the apartments. The staff was very good. They had several amenities, more than what we would probably use. We liked the facility real well.

My Dad needed an IV antibiotic and wound care. I drove him there arriving at 4 p.m. I live out of town but was at the facility almost all day on Tuesday and left Wednesday at noon. When I left I felt very uninformed as to whom I speak to about Dad's treatment etc. I did talk to the receptionist and received the name of the social worker and received a phone call on Thursday. Once I had contact with her everything smoothed out. I was impressed - Dad had a single room - nicely furnished. The staff was always busy and there were a few things I wasn't thrilled about but all in all if he had to go back to rehab I think he would choose Meramec Bluffs. He had plenty of food and has a good appetite so he was content. The kitchen staff knew him by name after the first day - I'm impressed. The chapel is beautiful. He was thankful that he could attend a church service on Sunday morning. I don't think that is where he would consider living full time - too far away from family and friends - but it's nice to know that Meramec Bluffs is there if he nees it.

We had been to Meramec Bluffs. Besides that, we have friends that live there. We were on a waiting list with them for 5 years. It’s not the best location, but it was the first place we really became interested in because the Lutheran Senior Services in our area has the finest reputation as far as skilled care, so that really jumps it up to another notch. They’re ranked nationally in the top 10 for skilled care. It’s a large community. Their independent living community is enormous. They provide a lot of amenities -- i.e., a lot more indepth transportation, banks, beauty salons, and community grocery store. It just goes on and on; that’s why we were interested in it. All of their entire community is altogether. You can access each area of their community -- like going to the skilled care from the assisted living, you can walk inside to do that, and that has been a plus. The accommodations are very nice. They have also some villas that run around outside the big buildings. But the issue is, we’re in St. Louis, and in the winter, you don’t want to walk across from your villa to the main building to have your meal.

Everybody at Meramec Bluffs was very friendly and seemed nice, but they did seem understaffed. My dad was an extreme fall risk, and they couldn’t adequately address that, so he continued to have falls. Other than that, the therapy and food was OK for a regular diet, without a whole lot of special considerations.

Meramec looked very large and spacious, and the staff seemed very caring and interested. It didn’t feel like it was the right place at that time. The rooms were small. The memory care was clean but needed updating.

We are currently living in Meramec Buff, and we moved in three months ago. We like it here because the people are very nice and friendly. There are 519 residents and 300 staff. The staff are excellent and wonderful. They are very caring. The rooms are excellent. They are very nice, and they are very comfortable. The sanitation is wonderful. We have excellent meals every day, and we have happy hour at 4 o'clock. We have swimming pool and an exercise room. I am undergoing speech and physical therapy right now. Overall, I think this facility is wonderful, and we love it here.

Many of my friends from my church have moved to Meramec Bluffs. All are happy with it. It's a multi-levels care facility so if you need more help you don't have to leave the premises. It is well staffed and very clean. Food is excellent. I plan to make arragements for myself within a year. I also understand they can help with the trauma of moving out of your residence and see that the experience is not as cumbersome as it could be.

Meramec Bluffs was less posh than the other place that I visited. They had more independent residents who had their own organization and I think they could join as long as they were able. The rooms were very nice with a bedroom and another small secondary room. It was complete with a refrigerator, microwave and sink. It seemed adequate enough.

There independent living, hospice and home care gave caring and professional care to my Mother during her last months of life.