Villa Marie was very nice. It was beautiful and very clean, and the people were very nice. The person who gave me the tour was exceptionally nice. I don't remember her name, but she's very nice. She explained to me very well about what they do, about this and that and the costs, which was excellent. I saw the hallways and where they eat, and it was exceptionally clean and very nice. I didn't see any activities but as I was sitting out in the lobby, a man came out and said he has just had moved in there like a couple of weeks ago and he liked it. The atmosphere was exceptionally nice. If I knew somebody that didn't smoke and was looking for that type of home, I would tell them to fill out an application there. It was just very nice.

My mom has moved into Villa Marie. Everything was great. The whole move was super easy. Getting her in there was really easy. Everyone was really welcoming, and it just couldn't have been easier. Everything was very clean. It was very comfortable. Everything was in really good condition, and it was really a lot like home. It was like it would be at your own house. I have not tried the food myself, but my mom is very happy with it. She definitely likes the laundry service and how great everything was. She can do her own laundry if she wants, but there is someone to do it for them. She was really pleased with that. They also have a hair salon and different doctors come in. She really likes that those things were available.

I just moved mom out of Villa Marie. After two years of living there because of the current management team. The current resident manager there now is very difficult to work with and most residents are intimidated by her. Very slow to react to situations needing urgent attention. She communicates by email and will not give out her mobile phone number like her predecessor. If you have something urgent, good luck. The food being served is not the same food that was served when mom initially moved in. Low nutritional value and very inexpensive to make and low quality. Staff members that quit or were fired by management have not been replaced. The rooms are only cleaned every other week and it is not thorough cleaning. The rooms are filthy. If you question anything they do or give feedback, you are immediately targeted. My mother was given a “lease violation” for running into a staff member with her walker. My mother is 92 and uses a walker for mobility. The kitchen staff worker who thinks she is in charge most of the time. Very condescending and if she doesn’t like you will create a story about a resident so that they will get a lease violation. 3 lease violations and you have to move out. This has been a common occurrence since residents have been targeted for removal. Many residents are moving out because of this staff member. After finding out from current residents that there were 12 covid cases at Villa Marie, I had to call and ask management point blank, are there any cases. I was told they were not aware of any. This was approximately March 30th after the entire world knew what this virus could do. After I told them that residents told me specifically who had the virus than a letter was sent out to everyone stating that some residents did have the virus. Poor management. If you love your family member, steer clear of this place. Yes, the monthly rates are low but as the resident manager would say, “You get what you pay for, what do you expect for $1940/monthly.” I have contacted upper management at Trinity Health Care and no one there seems to care. The senior VP and was made aware of everything in this review. All anyone seems to care about is protecting their jobs and reputation and bottom line profits but as far as the residents go, they are at the short end of the list. Pay attention to the corporate response to this review, they will tell me to call them so they can rectify the matter but they won’t. They will pretend to care but they don’t. The prior team at Villa Marie was caring, attentive, prompt and humane. Not this staff!! I hope this review helps things get better at Villa Marie for the residents!!

Villa Marie is probably where I'll be going. It made a good impression. The rooms are just regular rooms. They have a small library where there are some books available and tables set up for card playing. They also have jigsaw puzzles for whoever wants to participate. The dining area seems very friendly. It wasn't meal time, but the tables were set up. Outside, they have a small round table and chairs to sit outside when the weather is nice. The staff was very friendly, very courteous, and very helpful.

Villa Marie was lovely. There were a couple of different activities going on. Someone was playing piano, there was an exercise class happening, and there were some high school kids volunteering to play cards. I didn't encounter many staff members because they were busy that day. However, it was clean and I didn't notice any terrible smells. Overall, it was a very nice place. The dining area was very clean and nice too.

At Villa Maria, you have to park your car outside. Everything is a little farther from the dining room, and you have to take your meals there. My father-in-law walks with a walker and would have had to carry the tray, so I would say that it's one thing they probably need to improve on. But it was affordable.