Inhumane. No communication with family in emergency situations. My father recently passed away here and no one thought to contact me on his grave condition in the days leading up to his passing. My family and I did not get to say goodbye. Furthermore, when the funeral home showed up to pick my father up, he witnessed a nurse getting covid screened. Her temperature was too high but she was still let through on the grounds that she 'always ran hot.' I can say more, but I won't. I'm immediately contacting the state. God awful. My father is not just a number, he is a human being who was dearly loved, I'm so angry that I did not make it in time to say goodbye.

My experience with the Farren Care Center in Turners Falls, MA was a good one. I found the nursing staff to be caring and compassionate and most importantly they were very patient with my loved one. This is a long term care facility for people who have a medical diagnosis as well as a psychological diagnosis, so the patients are often difficult and they are always testing boundaries. I think it's important for the nursing staff to maintain the set boundaries, but they find a caring and cheerful way to redirect their residents. Residents follow a relatively tight schedule (which serves this facility well) and they are paired up with aides and nurses that are familiar with their requirements for care and who become their friends and family over time. It's important to say that this is a charitable facility and many of the residents have no family or friends come to visit them. The Farren provides a large family for people who were given up on years ago.