When I go to visit my family member my time is spent dealing with administrative issues, this is very frustrating. When we completed the tour we were told there were phones in the room, upon admittance, there was no phone. When I asked, I was told I needed to provide, did that, no line. When I asked, I was told that I had to set it up with the phone company at an additional expense. Constant issues with the laundry. Family does the laundry, yet they have sent it down and have lost several clothing items. Resident is ignored when stating comments about needed meds, laundry issues, PT and other items. Staff is often very helpful, but I have had issues with follow through to actually tackle the problem. My family member is very glad her stay is only short term.

My dad's wife is at St Luke's Living Center. The service is awesome and I really like it a lot. The facility is very clean. The staff was very professional and I am very confident that she's taken care of. I recommend it to others.