Under staffed. Not able to handle someone that can't walk by themselves. Doesn't respond in a timely manner to a fall alarm (took them 20 minutes). Fell out of bed 3 times. Was told I couldn't get a refund till Medicare paid for their portion. They didn't fill out the Medicare forms correctly and was denied. After I hired a lawyer, all of a sudden they re-submitted the medicare claim and was paid and I received the refund. I wouldn't recommend this place for people that need more care. Furniture is way outdated. Plus they charge you to use it. 5.00 a day! Had a couple good aides that helped alot, but the rest had bad attitudes. It is sad that our family members have to put up with this kind of care. I could go on and on with all the things that happen there, but hopefully you get the picture.

Northbrook Manor Care Center is doing a pretty good job taking good care of my sister as well as her basic needs. They have bingo on Wednesdays and a gathering where they sit in a circle and read the newspaper to them.

Is my loved one getting al the care that she needs,