MY wife when their for one day and during the nite they never check on my wife i call her 4 time NO ANSER i then call the main office they said they would call back not till the next DAY . My wife first meal was if for a dog with the money we had to pay if you have a choise 3 or 4 CENTERS to go MAKE THEM THE VERY LAST ONE YOU CHOUSE OR DONT CONSIDER CASA AT ALL FOOD BAD ,NO GOOD AT ALL CAN,T REACH THEM SERVICE AFTER HRS THEY WILL CALL BACK ????? . THEIR A LOT OF BETTER ONES OUT THEIR in MESA .

While being placed here during the Covid19 breakout in June, and the facility claiming that they’re doing their best, if this is their best I wouldn’t want to see their worst. First they need to address the lack of proper training of the people that they have, then they need to hire more competent people, trained for the positions that need to be filled. There seems to be a overall feeling that in time the problem will fix its self, I say it won’t unless more residents file complaints about treatment in this facility. Thank you Terry Gill

I found Mi Casa to be minimal in nursing care in ward 1, or the admit possible Covid19 ward where I spent my first 2 weeks. Upon being transferred to ward 5 I was subject to having to deal with nursing ineptness, but also a roommate which I was incompatible. As my first day was full of no one listening to anything I told them, like I had a mental fog, medication and verbal abuse were rampant. I only met one “nurse” on days that knew somewhat what she was doing. Night shift were very rude and verbal when asking for pain medication, I was told there wasn’t any in my name, and I would have to wait until morning. So ended up waiting from 8:00pm until 5:49am for pain medication. They served cold breakfast, and do no cleaning of trash that makes the can overflow. From what I understood from the nurse in ward 1 they were to bring fresh water, or ask you to what you wanted to drink. Neither of which were done. And if that weren’t enough, I also had my pen stolen from my table, on night shift. All in all a very bad/sad day. This place and many like it are depressing enough without neglect, verbal abuse, and lackadaisical work habits. If you read this think twice about sending anyone to facility like this.

Neglectful , my husband waiting a long time for nurse response. Therapy only happened when he complained or if I called to ask about it. Because of Covid19 i could not visit. I finally requested his release ,after inconsistent reports about his recovery and number of Covid19 cases in the facility.

This place has very nice pic on web page but this place is a very bad place I would not have my love one stay here staff don’t care for the resident I over hear staff telling residents no they can’t have no more to eat the staff don’t answer call light in Reasonable time social service work can’t give u Direct answer always I’ll have to look into it she always replies with the indirect answer unprofessional they always have Excuses why something happened

So far, my mother (who has had lung problems steadily in the past few months) seems okay with Mi Casita. One time, I did call the main number at night, and the phone was picked up by a male who laughingly said "HELLO". I cleared my voice and asked if this is Mi Casita...and he said yes. Not Professional. If I find anything else is up with this place, I will be back to give my review.

I am writing this letter to share with you my experience of having my mother, pass away in this facility. There were three events that occurred in which I did not feel like I was treated with dignity and sensitivity. 1. I received a message to call the facility regarding my mother. When I called back the facility and asked about my mother the woman I spoke to said “Your mother dead.” When I asked to speak with my mother’s nurse, the woman said “Ya, your mother died 3:50.” I did not feel this was a caring or sensitive way to tell me my mother had died. 2. Four hours after my mother died, I was sitting next to her in her room, quietly praying the rosary. My husband was in the room as well. Then a nurse came in the room and starting shaking my mother saying “Momma wake up.” She had her hands on my mother’s shoulders and was lifting her shoulders up and down telling her to wake up. I was in shock. Finally she looked at me and asked if my mother was dead. I told her yes she passed at 3:50 this afternoon, and she said she thought she was just sleeping. This was a very disturbing experience for me and there is no excuse for it happening. 3. While I was still in the room with my mother’s body, a nurse told my husband we had to clean out all my mother’s things that night because the room had to be empty so they could clean it for someone else. This was very insensitive and made me quite angry. I am hoping they will train the staff better so these kinds of things do not happen to other family members. I know they deal with death on a regular basis, but this was my mother’s death and my grief and I should have been treated with greater respect. These three events just added more grief to what I was already experiencing. I also want to take this time to mention one of the nurses. She was wonderful to me. She compassionately helped me walk into my mother’s room and she was very kind and gentle. When I was upset about needing to clean out my mother’s room she reassured me that I could take the time I needed and that it did not need to be done that night. Her empathy was very comforting.

My brother-in-law was in Mi Casa for two weeks. It was an excellent facility. They took real good care of their patients. They even moved him around to a room nearer to the station because he was having so much problems when he got there. They were helpful. They really accommodated him very well. They had a lot of activities for the people. He was involved with a couple of things like bingo, and he liked to eat in the dining room rather than taking them to his room. The dining room was good; it was open and pleasant. The food was fairly good; there was nothing wrong with it. It was institutional food for the most part, but they got it out hot, and it was palatable. The total overall look of the place was up to standards and way above.

Mi Casa is not a fancy nursing home, and she is not very happy there. I don’t think they are very good because they don’t care very well. They seemed to be shorthand. The rooms are too small, and she is sharing it with someone else. The food is OK.

My father who was very elderly and recently passed spent his last few weeks at Mi Casa and Hospice. The nursing director was phenomenal and personally checked on my father. The RN's were very communicative as were the entire staff. If Physical Therapy is a concern I can assure you that they have a rigorous schedule of ensuring your loved one will be able to walk and provide for themselves again. Really exceptional caring staff.. clean and the food wasn't bad either. My father was fawned over by the staff and he enjoyed their company and compassionate care when I couldn't be there. I felt very comfortable having him there after having a nightmare experience somewhere else before. Clean also!!

I stayed in Mi Casa Nursing Center after I had an open-heart surgery. Its location was pretty close to my daughter's house and so they had my wife to be able to visit me when I was there. I stayed there for five to six weeks for rehab. Their staff did a good job in caring for me and I liked them a lot. They were very good in instructing me. I was very pleased with what they were doing. All that they had in their rehab was very good as well. They had a gym and I went there a couple of times a day when I was able to. I was very happy with this facility overall.

NICE PEOPLE CLEAN GOOD CARE FOOD NEEDS UPGRADE

My mother and I viewed this facility as it was in the same general area as several other facilities we had on our list. My mother has suffered two strokes yet still managed to live on her own and care for her own needs. Out of my desire to have her closer to me (I live in Mesa, she in northern Arizona) we have spent countless weekends touring facilities. I think out of all I've seen, good and bad, this had to have been the worse. Right when we entered, there was an elderly gentleman hanging, literally, stooped over in his wheelchair! He had been drooling and it seemed like nobody paid much attention. When we brought it up to a passing staff member, she feigned speaking English and kept walking. It also appeared that residents walked in and out of the doors, walked out onto patios to smoke and some of them certainly seemed to need more supervision. My mother felt a bit ""put off"" and almost blamed me for wanting to check this place out. She said, ""Do you think I'm like this?"" Of course not, but these people aren't either and even if they are in a state of needing more ""nursing"" they shouldn't be left alone to take care of themselves. A place that I, without a need to make a grand tour, I wouldn't want my mother in. Plain as day.