My wife is in Heritage Place Assisted Living. The physical appearance is really nice. It's a big place and she has a nice room and she seems to be well taken care of. When you have somebody with Alzheimer's, the conditions change daily, more or less. One day you think she's doing pretty good and the next day she's not doing so well. I personally feel like they're doing a good job the best that they can. They're having a lot of difficulty keeping staff for some reason. They have a large turnover on personnel, especially in memory care, so there are times when I'm not very happy with them. I would call her room a master bedroom. It has a large window, which she likes because she can look out into greenery. It's landscaped, but her window doesn't face the regular internal landscaped area. She likes looking out and she can see the birds and rabbits out there. It has a private bathroom, no bath, but it has a toilet and a sink and they seem to keep it pretty clean. If I have one complaint, it's the laundry. I'm an ex-Navy man and I had to learn early in my career to better mark your clothes or you're going to lose it. I have marked all her clothes with pretty large letters, but they didn't show up all the time. The other day I got there and she didn't have any shoes. She had one-and-a-half pairs of shoes and I found a pair and the other one hadn't been found yet. People go into each other's rooms and you always have one that tended to do that and will take things. When I first put her there, she had a cellphone and it was gone. They recommend you don't bring any jewelry, which she doesn't. When she first got there two years ago, she had nice hearing aids, and they didn't last two weeks and they were gone. They recommended that we don't get her any more. They play balloon volleyball, they have crafts, and they try to entertain them. They have parties for them. They play bingo quite frequently and they do their fingernails. I would have to cut her meat for her, so I mentioned that, and they were kind of negligent on that part. They have certain things that they're having that day and they set it up in front of them and then some of that stuff just didn't get cut up. I was there at lunch just to see what was happening, and they're not following the instructions. The staff has changed hands so much, even the top managers. I was a little disappointed in them. They don't pass on information on what needs to happen. For people that take care of their family, they don't have any group that talks about what's going on or what possible changes need to happen. The one thing that they don't have and they're supposed to have is a head nurse on the floor and for some reason, they just can't keep one. They'll get one and she'll be there two weeks and she's gone. It's a real problem the way I see it. They're clean. They've been there quite a while, but it's well planned the way it's laid out. They have good activities. Every time I come to visit, which is just about every day, they've got something going on. They have entertainers, people that come in and play the piano and sing. One area that I'm not happy with is the medicine situation. They've got it set up where you are basically required to use this one drugstore and the price of my drugs for her is just getting outrageous. I don't know whether the doctor is just giving her more stuff or what, but I'm not happy about that. I wasn't paying that much money for drugs when she was at home because I was going to the drugstore and I was getting a discount. That part I'm not happy with.

My wife moved into Heritage Place Assisted Living. We are basically satisfied. We started kind of rocky with communication problems, but it's gotten better. The facility is very clean and well-kept. I have no complaints about the grounds or the rooms. My wife has meals every day, and she loves the food. Because of the COVID, my wife hasn't been able to participate in any activities. They have an activities director. She seems nice and tries to keep them active.

This is the third facility for my loved one. He has been in their MC resident since October of '21. The staff here is amazing and caring and they are wonderful at working with each resident's type of dementia...each resident is different. Have they had some turn overs? Yes, but the staff that comes on board doesn't skip a beat. We feel our loved one is safe and cared for by each and every staff member. The rooms are large with a bathroom that has a toilet and sink. The showers are in a communal shower. The staff respects family members as well and are always friendly and I've gotten to know many on a personal level. They sing, paint, work puzzles, etc. My loved one used to paint so they have have introduced him back to painting. I am there a lot at lunch time and the meals are very nutritious and my loved one enjoys them completely! They eat on normal dishes, drink from glasses and use actual silverware. I would recommend Heritage Place Memory Care. Just give the staff time to know your loved one, their disease (wants and needs) and I believe you will feel as secure as our family does. The care and concern starts with management and trickles down...we appreciate them all.

We went to look at Heritage Place Assisted Living. It is a little cheaper than the other facility, but they didn't offer the quality of service that we've seen at the other facility. But Heritage Place is a very nice place. It's a newer facility. They tend to oversell what they could do. They told me they could handle my grandmother's insulin shots even up to two times a day. Once it came down to it, it required me to find a third party. I had to find a separate company that could do it, and I couldn't find a company that could do it seven days a week. The other thing is that the memory care unit tends to smell. I'm sure some of those patients have incontinence issues.

Heritage Place is beautiful and laid out just fine. They've all been very nice to my dad and I've been happy with that. The food's been good. There's not a whole lot my dad can do since he's in the memory care part, but sometimes they have people there who sing and he enjoys that. They sing and color. Everything about the place is good. The place is always clean and does not smell bad. The assisted living part does quite a few activities.