We were overwhelmed when my Mom was diagnosed with Alzheimer's. We chose Atria Park of Vintage Hills, and it was the best decision. The community is safe and clean, and the staff and residents have brought her renewed joy. My Mom seems content there, and you can't ask for more than that.

My mother moved from Assisted Living to Memory Care in November 2020, under the pretense that she would get more stimulating and one on one care. In Assisted Living, we were told she was just pushing the call button too much. While moving to Memory Care, we were told, would give her more….she actually got less. She was put in her room and offered checks every two hours. She had only one call alert button on the wall by the door, which was difficult for her to reach because she is legally blind and further it was the same color as the wall. We also through deduction found out that the button didn’t work and it took days for the staff to fix it. This memory care facility does not use call assist buttons for their residents. From day one in Memory Care we purchased a private care giver for a couple hours a day and progressively increased that time. At the end of her time at the Memory Care unit my mother had 3 falls in one week, her hospice team requested a bed alarm. The director of the facility said we don’t do alarms here and we don’t do personal assist buttons. They said to me that this was an industry wide practice. Maybe this is a practice throughout the Atria system because as I have searched for other places for my mother to live I have discovered, assist buttons, motion detection and hall cameras are common. One of the falls she had was in the hallway and she bleed from both forearms profusely…so much so that they shampooed the carpet right away. They have no cameras in the hall, so they can’t tell us how long she laid there. She claims it was at least 45 minutes. The administration invited our family to meet with them to discuss strategies to keep my mom safe. They had none to offer. They told us that they would not do a personal assist button, bed alarm or additional staff. But they did require that we provide my mother with 24/7 eyes on care of my Mother. They said no to additional staff, even when we offered to pay for it. This cost to my Mother was about $700 a day in addition to what she was paying to live at Atria. It was communicated to us that Atria Memory Care could no longer provide service to my Mother…..if your loved one is someone who would like to be able to call for assist or prone to falls…..this is not the place for them. During my Mother’s transition, to another facility, which took over two weeks we received almost zero communication from Atria, zero help from them and the Director of Resident Life resigned. Policies and Procedures: There were many situations in the last 9 months when I have faced barriers and lack of communication from the leadership. We were never given a policies and procedures manual or orientation for families. I asked for this multiple times, I wanted to know the philosophy behind no call buttons, I wanted to know explicitly the rules of the facility. When I met with the Executive Director and asked about policies and procedures, he thought it was a good idea but had nothing like that. Food: The fresh, culturally appropriate food that is advertised is a digestive and visual nightmare. Often in my visits the food looked terrible. My Mother hated the food. Staff: The nursing staff is great. The med techs in Memory Care have been good, but there has been high turnover. The care giving staff ratio in Memory Care meets the minimum licensing requirement but have way too much to do, a 5 star expensive facility should have better coverage. I was told that staffing is adjusted based on acuity of residents….there were never adjustments made. The program coordinator in Memory Care position was vacant for a couple months. And the Director of Memory Care left and administration didn’t tell us about that. Those replacements were hired and we were never given information about them, names or start dates. Medical: I liked that Atria offered a primary care doctor that would come to the site. My Mother took advantage of that. I was very satisfied with the nurses at Atria…and it is the only area in which we did not see high turn over. Programming: Life Guidance programming in Memory Care is non-existent, unless you think some light arts and crafts and occasional entertainment meets that criteria. Care planning for the specific needs of your loved one will not happen here.

When my Mom was diagnosed with dementia I did not know what to do. I'm SO thankful we found Atria Park of Vintage Hills, and for the outstanding care that they provide. The staff is always ready to go above and beyond.

My mother-in-law is a resident of Atria Park of Vintage Hills. It has been a good place, and they do a good job. We've had little hiccups with their communication and stuff, but I think a lot of that has been because of the coronavirus, e.g., the way they had to change their communication from building to building and those kinds of things. They were just minor communication issues, and I have a feeling they wouldn't normally have bumped into them. They're really nice people, very good to work with, very pleasant, and very professional. My mother-in-law thinks they don't talk to her, but we see them calling her by name. Like from the day she got there, everybody from the kitchen, to maintenance, to the actual caregivers, everybody has been calling her by name and are being very pleasant and friendly. We really are pleased. We haven't seen the room, so that's the disappointing part, but that's not their fault, it's because of COVID-19. It is so expensive and it is hard to rate the value, but I think it is expensive everywhere.