Family Resource Home Care – Spokane/North Idaho
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- 1716 N Union Road, Spokane Valley, WA 99206
- (509) 473-4949
- 4.6 ( 100 reviews )
- Home Care







Related Costs
Description
Reviews
4.6
( 100 Reviews )
Excell J_1
November 01, 2022
They help most by coming n to do the work.
I would tell a friend that they are good about getting people to you.
Florence H_3
November 01, 2022
I am supposed to have more hours, and I am not getting them. On agency isn't communicating to the other agency.
I would like improved availability to talk to someone.
Helen K_13
November 01, 2022
It has been a positive experience because I am able to do what I have to do.
I like the companionship and that it frees me up to do other things.
Ruth C_17
October 03, 2022
She is prompt and efficient.
I like Miranda.
Diana W_4
October 03, 2022
They answer my questions when I ask.
They are knowledgeable and helpful.
Kaylin T M
October 03, 2022
I have a bath aide, and she is very helpful. I am afraid I may drop my mom in the tub, and having her is a great relief.
The caregivers are really nice, and they seem knowledgeable so far.
Renee S
October 03, 2022
I would like them to be more available.
I would like there to be more coordination in the office, you call, and it can take two hours to talk to someone, the workers in the office are not as efficient as they used to be.
Mitch D
October 03, 2022
The personal care, meal prep, getting me out of bed and getting dressed.
I would like them to treat the workers more fairly, as far as the pay.
Lynda C C
September 01, 2022
I feel like it almost having someone give a massage. It is relaxing.
I would tell a friend that it is consistently good.
Fredrick T W
September 01, 2022
They have good people who are caring, they have provided great care.
I like everything about them, I like the people.
Benjamin "Ben" B
They greatly help him. Though he cannot be out in the world as much as we would like, his caregiver helps to make him feel involved. He was at the point of being evicted before they started with him which caused us great anxiety. Now he passes with flying colors.
They screen their employees when they hire them. They also fit their employees with the needs of the client well.
Grace H_6
September 01, 2022
They are a big help.
They are a pretty good company.
Louisa F
August 02, 2022
They take me to appointments.
I think they're very caring and they're there to help me.
Dan W_6
August 02, 2022
They give me a bath.
Things with the bath lady are working out pretty well.
Sherry C_10
August 01, 2022
I like that he has a shower aide. He gets clean.
I like that they are extremely nice and are willing to go the extra mile.
Karen R_6
August 01, 2022
I have had good results from my Monday through Friday care, but I have sparse weekend care.
I like them because when I call, I get to talk to someone and they answer my questions.
Anonymous_6427
August 01, 2022
The agency calls and checks in on me once a week.
I like this agency because they are consistent.
Teresa B_10
July 11, 2022
They have made it easy to communicate with them.
It is easy to get a hold of them.
Karen R_18
July 08, 2022
I am too unsteady to get in and out of the tub by myself, my aide helps me with that.
I like that the bath aide changed her schedule for me.
Joyce_3
July 08, 2022
It is a real treat for the client to have her nails done, hair washed and things like that.
I like not only the services but their flexibility too.
Darlene M_8
July 01, 2022
She helps Megan stay on schedule with medication and is helpful with her personal hygiene. I can't speak highly enough of her.
I like that I get responses whenever I contact the agency. The care provider is exemplary.
Jim B_22
June 03, 2022
They actually show up and do the job.
John G_48
June 01, 2022
They have made it positive by having friendly attitudes and doing what they deem necessary to help me.
I like that the personal has been very kind, cooperative, and helpful.
Myrna K_1
June 01, 2022
My caregiver and I have a routine.
I like that the caregivers are friendly and they are adaptable to my schedule.
Anonymous_6078
May 09, 2022
He is basically total care. They do wound care.
They should improve the communication.
James D_40
May 09, 2022
Anything I ask to be done gets done. It helps a lot. I am pretty much in constant pain.
I like the people. I like the help.
Kathleen T_7
May 06, 2022
I just have a shower lady who comes in twice a week and is a great thing to have when you have trouble with that. She is fabulous! Her name is Priscilla.
I like that they are convenient and are always on time.
Scott K_2
April 26, 2022
The person knows exactly what I need.
They are friendly.
Marcie Z
April 11, 2022
I can go to work knowing that my family member is not alone.
I like that they came out and set up a plan. They talked to us extensively, letting us know all that they had available for us moving forward.
Madelynn T
April 11, 2022
If I ask them to do something, they will do it.
They are good about scheduling, and they are decent about communication.
Shirley T_4
March 24, 2022
Having the agency around is helpful because they keep me thinking.
I would recommend the agency because they are personable and helpful. They ultimately accomplish what they need to get done.
Nancy M_51
March 16, 2022
I mostly have a bathing lady come and that makes me feel good.
They don't make you feel embarrassed.
Ronald B_14
March 16, 2022
The caregivers have helped the most by being sensitive, helpful, and considerate. They observe to the client's needs and they respond readily.
We are very pleased with the agency. I like that they are compassionate, helpful, and patient.
Dave D_7
March 07, 2022
I have to work all day, and this agency is good at getting all the information to me without disturbing me.
This agency has been really good at calling the client about things.
Edwina H_1
February 23, 2022
The caregiver that comes to help me on Thursdays is never late.
I have had good luck with them. They come and take me to get groceries because I can't pack anything that is over 5 pounds.
Anonymous_5773
February 15, 2022
My caregiver helps me shower and helps me clean around my house.
I really have liked my caregiver so far.
Anonymous_5783
February 07, 2022
They get here on time.
I like that they provided a caregiver for me.
William J_9
January 28, 2022
They help her get up in the morning and get to bed.
I like that they've gotten better with their responsiveness and updating us.
Jill S_9
January 12, 2022
They provide companionship for my mom because of her Parkinson's.
I like that they have really good communication with us.
Abby S_1
January 12, 2022
If they made it easier to receive service, there was so much trouble getting services.
I would like to see client advocacy.
Lois K_4
January 03, 2022
She has been really helpful with everything she does, its through and I can count on her to get stuff done.
Ronnie told me at our first interview I could go to her with everything.
Shirley L_14
December 29, 2021
I don't have to care for Bridget since she's in washigton and im in ohio.
All the people they have sent out have been really caring. K is an outstanding caregiver.
Anonymous_5468
December 23, 2021
They have helped me handle things outside the home and free up my time.
I like everything. There is nothing I can complain about.
Kelli K
December 14, 2021
The caregiver Robert is outstanding. Great client and aide relationship.
We like that office staff. The office staff is helpful with any issues.
Annette F_2
November 19, 2021
When we went on vacation, this agency was able to help give us an extra day to make up for it.
The caregivers have been very helpful, caring, personable, and they make the client comfortable.
Sherry J_1
November 05, 2021
They care for my parents while I'm at work.
The caregivers are knowledgeable and friendly.
Raymond S_6
November 05, 2021
They have been really reliable.
We have had good people come to the house.
Howard H_10
November 05, 2021
They are good people. The agency is great.
The agency is doing a pretty good job, I would say.
Karen B_41
November 05, 2021
There are some things that I can't do anymore, like getting to my basement to do laundry or washing my hair. The caregivers take care of everything - washing, cleaning, and cleaning.
This agency keeps in touch with me and answer the phone when I call.
Charlotte "Joyce" L
I wouldn't be able to get along without the care.
I like my caregiver. She does my shower and is excellent.
Tiger A
October 07, 2021
When I first signed up, I had a hard time with the paper work and they were very understanding and got what I needed.
I like that they are very focused on our needs and make sure all of our needs are being met.
Mark G_4
September 14, 2021
The aides do whatever I need to get done. Sometimes they do too much.
They are fairly reliable.
Angie N
September 10, 2021
I love my caregiver who I have right now. When I am down and depressed, they encourage me to go out and go shopping.
They make sure I have help when my regular caregiver is unable to fill their shift.
David W_21
August 30, 2021
My current caregiver is not controlling like my last one was.
My home care has been very good, I like that my caregiver is very helpful and we get along.
Cathryn W_1
August 09, 2021
Just communication needs to be improved, they help me do things that I need to do on a daily basis.
They could improve communication.
Anonymous_K7w
July 30, 2021
They send me the best caregivers they can.
I have been well-matched with the aides. The office could improve their communication skills.
Sigrid W
June 23, 2021
They have assisted me to stay healthy.
I like that I can be familiar with them.
Eleanor P_3
June 21, 2021
They've made my life easier by helping me get a shower and not fall.
I would tell a friend that my caregiver is very good and doesn't push me.
Juleen C
June 04, 2021
They have been very helpful. They have been there for me and worked around my schedule.
They need to have the caregivers come with more of a plan when they show up. They start out really slow. This last caregiver and another one I had before have taken quite a bit of time to learn what I need to have done.
Linda H_32
June 02, 2021
They give me my stuff. They give me different caregivers every time.
I don't like that they are non-union.
Nathan S_3
May 27, 2021
They've made my life easier by communicating well.
I would tell a friend that they're affordable and reliable.
Ken L_4
May 18, 2021
They help by washing her once a week.
They are very personable and well trained.
Josh L_1
May 18, 2021
She appreciates that they come to help. I help my mom but the caregiver helps a lot.
They are prompt. The caregivers are very thorough
Anonymous_4762
April 24, 2021
They do try to find someone meets our requirements because we have a special situation with Tobey.
There was period for a month and they had no caregivers. So we didn't have a caregiver and I looked for a different caregiver. There is a shortage of caregivers.
Clifford O_1
April 21, 2021
They keep him perky and he has fun with them.
I like how they are efficient and the care they are giving.
Mary C2
April 21, 2021
They have been cooperative.
I like that they are nice to work with.
Leisa E
March 31, 2021
We didn't have a lot of time when I didn't have to train them.
It was hard to get anyone that would stay. I'd have to train them again.
Sandy W_10
March 19, 2021
They are punctual and efficient.
I like that they are very cordial, they are on time, they do everything I ask.
Anonymous_4581
March 19, 2021
They show up and give the care.
I like that they are reliable, caring, and show respect.
Janet M P
March 09, 2021
Without the services I would be in a nursing home.
The agency works hard to keep things going.
Maxine S_1
February 24, 2021
Without her, I don't know what I'd do. She helps me take a shower.
So far, they've been very good to me. I like their care. Whatever questions I have, they answer.
Marilyn L
February 18, 2021
They take me shopping or else go shopping for me, mostly grocery shopping.
They really seem to care about people.
Bonnie U
I'm able to go out and continue teaching a class that I wouldn't be able to, It also gives me time to go and exercise. They do things that I ask them to do to help me and my husband.
I like the quality of their staff, they come with their masks and treat my husband very well.
Klarene M
January 18, 2021
It greatly enriches her life and helps out for our family.
I like the friendly staff.
Lisa M_24
January 18, 2021
I definitely need them and I could use someone every day to help.
Generally if I can't get a hold of someone then they will call back, they are pretty reliable.
Genevieve Agnes L
January 07, 2021
The caregivers do everything they are suppose to do.
The services are very helpful.
Jim Y
December 15, 2020
They do a lot of stuff while they're here. They do things that she would be doing otherwise.
It would be best if the same person came out every month. It's someone new each time.
Stacie T
December 07, 2020
My mother is happy that they know that they know what to do.
I like that they are very nice.
Shireen V
December 07, 2020
It makes my life a lot better. They do the chores I cannot do now, it makes it easier on me.
They help me and make my life a little easier.
Anonymous_4377
December 01, 2020
They have done everything they can. They always help me with anything I need.
They are so kind. I have had nothing but good care.
Allan V
December 01, 2020
It has worked out really well when they show up. They are just designed to help give me a night off because I am the 24/7 caregiver.
It just got started and has gone kind of okay. The only problem we have had in the last two weeks they have had trouble getting someone in here. They have had to cancel.
Cathy L
November 25, 2020
They will wash her hair and do some light house keeping.
They know what they are talking about and they treat my mother very well.
Anonymous_454
November 20, 2020
Through therapy they have helped me so that I get well.
They could return their calls.
Cherilee D
November 02, 2020
They allow me to be independent.
I like that they have good caregivers.
Connie S
October 27, 2020
They chose Deanne for me and she's wonderful.
I like that they leave me alone while they're providing care.
Joy K
October 12, 2020
I had a girl who made me feel like she had my best interest at heart, but she only wanted the hours from me. She got mad at me when I had to cut down on hours. The pressure made me sick.
I had a very bad experience with a caregiver recently.
Carol H_22
October 05, 2020
It helped me tremendously because I was on the verge of an emotional breakdown. It relieved me of a lot of pressure.
Through the Behavior Health Program, they provided a seminar about how to be a caregiver.
Anonymous_4150
October 02, 2020
I really like my caregiver and they do a pretty good job overall. In the beginning, there was a real inconsistency of care. some were better than others.
I am impressed with their care but not with their administration.
Viola C_1
September 18, 2020
They're easy to get along with and understand.
They're good to have and I like having their company.
Kris R_1
September 15, 2020
They are helping to take care of my family member for me. They respond to my requests for schedule changes.
They are very dependable and they have good caregivers.
Gregory J
September 09, 2020
They are cleaning, cooking, doing laundry, and washing my legs and feet.
They might need more training for some of their people who don't understand what they are supposed to do in a home.
Donna K_11
September 08, 2020
I wouldn't be able to take a shower without them.
I needed help with my showers and the woman I have is very nice and she is comfortable to be around.
Jana W_1
September 03, 2020
The caregivers provide meals for Johnathan.
This agency is very helpful and responsive.
Kathleen M_19
September 02, 2020
They take me grocery shopping and to my doctors. But they do read to me once in a while. They help me some, I just wish they could do a little more for me. I'm partially blind.
I'd like to find someone that can clean my curtains, living room, and dining room. They're really dirty.
David K_22
September 01, 2020
They save me a lot of time and effort.
They are client centered and communicate to me.
Caren P_1
August 24, 2020
As far as the caregivers go, they do the things that I cannot do.
I would like the communication from the caregivers and the scheduling improved.
Roseann F
August 06, 2020
I live in a small place so there isn't much to do. We just sit and talk. It's nice to have a conversation.
Most everyone they've sent me has been good people. They get in there and work for me.
Carmen K_1
August 04, 2020
We had fun when they were dressing me.
Both of my caregivers were excellent. They were really good to both myself and my parents.
Simona S_1
August 04, 2020
Everybody they send to me does a perfect job. I cannot thank them enough for everything they do. I am so satisfied.
I needed help badly. The caregiver has helped me with my back pain. They helped Yuri with wound cleaning and spent twice a week curing the leg.
Carol B
She helps me with everything because I have back problems.
They always try to make sure I have somebody with COVID-19 going on, and that has been a huge help.
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