Care Advantage - Southside Richmond
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- 10043 Midlothian Turnpike, Richmond, VA 23235
- (804) 323-9667
- 4.3 ( 100 reviews )
- Home Care
Related Costs
Description
About This Community
As residents of the River City, Richmonders sometimes talk about the communities north or south of the river – but Southside Richmond is a diverse community with a wealth of unique neighborhoods: Manchester, Bon Air, Midlothian, Chesterfield, and Powhatan, to name a few.
We’re proud to offer Manchester, Midlothian, Chesterfield and other Southside Richmond residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.
Serving:
Amelia
Chesterfield
North Chesterfield
Powhatan
Prince George
Midlothian
Reviews
4.3
( 100 Reviews )
DOUGLAS H
February 06, 2023
They have been good about giving him baths and asking him what needs to be cleaned. They are discreet at keeping him covered.
They are easy to work with. The caregivers are good. Some have not shown up at all.
CLARIBEL V
February 02, 2023
The agency should have a steady aide for the client, they need more training.
The agency should have staff that is more experienced, caregivers that are knowledgeable and willing to do the job in the field.
BEVERLY W_2
I didn't have them for long but they put me to bed, made sure I had my meals, helped me in the shower, and did other usual everyday things for me.
I was satisfied with them in the time I had them, as the caregivers were good at their work, so I'd recommend them for those caregivers.
DENVER M
February 02, 2023
My favorite caregiver does everything humanly possible to help me and is attentive to all my needs.
I like that they are always "Jonny On the Spot".
MARIA B
The weekday ones are great, weekend ones are terrible.
They need to train their staff better for elderly care.
RACHEL T
February 01, 2023
They have tried very hard to ensure that mom has care.
I like that they have tried their best to communicate as best as they can.
RONALD L
February 01, 2023
They have been extremely helpful. The caregiver is awesome.
I like that they are compassionate.
KATHERINE M
February 01, 2023
The communication with me has been very positive.
Their caregivers are very nice; they have very good caregivers.
JOYCE B
They have helped the most with getting me caretakers, and they wash my clothes.
I like that the caregivers are good.
RAHIM W
February 01, 2023
The caregivers could have a greater impact if they could just be more engaged.
The agency needs to improve the people actually doing their jobs. They need to be on time and to be more engaged with the client.
CLARA B
They need to get me some good help.
They need to make sure my caregiver comes when she is supposed to.
LYNDA S
January 04, 2023
They are actually more of a burden. They need to hire better people.
We have 1 or 2 aides to show up in a 5 day work week. I don't know them by name. They are unreliable.
Anonymous_6895
January 04, 2023
They could have come in knowing what to do and what to suggest.
The quality of the caregivers was lacking and it was not worth having them.
KEVIN C
January 04, 2023
They could hire more mature nurses, they are hiring young girls that don't take their job seriously.
They could improve with screening who they hire.
Anonymous_6184
January 03, 2023
I like that they were very receptive. I like that I could tell them about the caregivers, and they would take care of it.
I liked that they were very responsive.
MARIE H_2
January 03, 2023
I'll never use them again.
They need consistent care and communication and accountability.
LAKEISHA R
January 03, 2023
They do a pretty good job.
They need more reliable staffing.
ARTHUR L
December 03, 2022
They helped with staying organized and on a schedule.
I really liked the caregivers.
BARBARA G_2
It allowed me to continue to do what I regularly do.
They are thoughtful.
GAIL S
December 02, 2022
The caregiver does a good job, but they need more caregivers.
I would like them to have more staff.
Anonymous_6816
December 02, 2022
They could do better at taking initiative and looking ahead at what needs to be done. We have had people who didn't give them a bath in the time they were here, which was the only thing we requested.
The main problem we have had is with the scheduling, as people won't always show up when they were supposed to or show up when we cancelled, so there seems to be miscommunication there.
ROBERT H_2
December 01, 2022
They were there when you needed them.
I like that they are local.
Anonymous_6783
December 01, 2022
I would like to see the communication improved, since they do not contact me for anything.
ALEXANDER M
December 01, 2022
They are helping him get back to his pre-surgery state by providing all his ADLs and aiding with mobility. He has his own helpers, but we needed additional care, so we hired them to provide that, and thanks to all their help, we have even been able to cut back on caregivers.
They have been real good to work with, as I am the nurse coordinator responsible for my client and have used them my entire career. They are very thorough on scheduling and following through on everything, so I've had no issues with them.
CINDY L
December 01, 2022
They are not always reliable. It is helpful when they come.
They could screen the workers better. They should not come in with bags.
BOBBIE S_1
They make it possible for me to go to work by being here.
I like the person that we have as our caregiver.
KENNETH K
November 08, 2022
I think they have done pretty good, so far.
I just know that they work best for us so far.
WILLIAM S
November 02, 2022
I love that they are ongoing caregivers and that she is really nice.
They could maybe have the caregivers give us a little more notice before their days off. They need to keep me informed when the caregivers are not coming.
PAUL B_2
November 02, 2022
When they are there working and present, it's a really great feeling for my dad so that someone is there helping him put on his shoes and provide companionship.
I am having a hard time getting ahold of anybody and getting things staffed.
ARTHUR K
November 02, 2022
There wasn't too much quality. We expected more for what we were paying.
The LPN that cared for my dad let him become dehydrated from diarrhea. He ended getting bed sores.
Anonymous_6726
November 01, 2022
They could bring cookies.
They have given me care that I have expected.
KAY H_1
November 01, 2022
The caregiver was very attentive.
I like the level of care that my mother received from them.
AUDREY M
November 01, 2022
The caregiver we have is well-qualified.
It has only been a few months, so I would like some time to see how everything goes. The services have been great for the client though.
Anonymous_6684
November 01, 2022
They have very effective communication.
I like the ease and flexibility with setting everything up.
DIANE L_1
November 01, 2022
It frees me up to be able to do other things, like today I went to the gym!
They are very professional and caring and straight forward.
Anonymous_6731
November 01, 2022
They do what my mother lets them do. The company writes down what we need them to do, and they send that with them, but sometimes we have to tell them what to do.
I have not had any services for a week, and they did not call me to let me know what was going on. They started off better.
JOYCE Y
November 01, 2022
Renee, one of the caregivers, is providing good care. She has helped the client the most by spending time with the client. She has also done other things to help keep the household going.
I like that they do as promised. The employees seem to be well-trained. They're willing to go out of the way to answer questions and get things done.
DIANA H
November 01, 2022
They have provided the care needed.
The aides are good.
JUNE P
November 01, 2022
I do not have to worry about my mother as much.
I like that I did not have to sign a contract up front. They are also very flexible to my mother's needs.
AUDREY E
October 03, 2022
They do really well. They sent a good aide that helps me a lot.
I like that they send good help. I have a really good aide.
HARIBHAI P
October 03, 2022
They help by taking a load off in terms of getting my father ready in the mornings.
The caregivers that have come so far have been on time and do what they are expected to do.
ELIZABETH J
October 03, 2022
They come whenever I need them. I've never had any issues with the caregivers, they are very professional.
They are very thorough.
CHARLES M
September 09, 2022
They are here to totally take care of him and make sure they are ok when I am not here. It gives me the opportunity to leave and do errands.
They have been consistent about making sure we have someone here. They caregivers have been qualified.
BERNARD H
They should have sent people who were qualified to take care of my father's needs.
They should hire better staff and have more training.
Mr. J_5
September 06, 2022
They're a good agency.
I like the people who work there. They are very nice and the rate is very fair.
JEAN Q_1
September 06, 2022
I would like them to improve communication, answer the phone, and have reliable, knowledgeable people with some skills.
I would like them to improve their dependability.
JANET A
September 02, 2022
They have been really responsible and great, the best of the best.
I like that they are really good at explaining everything, they are top in line.
BETTIE U
They have helped the most in everything. The nurse knows what to do for the client and doesn't need to be told over and over.
I like their professionalism.
VIVIAN W_2
September 01, 2022
She helps me to take care of my mother.
They have been responsive to calls and requests.
MARION D
September 01, 2022
They had someone here when I need them.
I liked their dependability and flexibility.
LLOYD EUGENE B
They could have had people show up on a regular basis.
They had a hard time having people come on a regular basis. There were times they would call saying they could not find someone or that someone called out.
PATRICIA K
September 01, 2022
They have sent us great people.
She does everything we expect her to do, and does it well.
Anonymous_6471
September 01, 2022
They provided reliable service. I felt like I could trust that somebody would be there.
It was easy to schedule and I liked the communication. I wasn't concerned that I would be left without service.
RONALD T
September 01, 2022
The caregivers for the most part were pretty good. The people they hired would call out that same day pretty often.
They weren't able to staff the weekend shifts.
DARLENE G
August 08, 2022
The agency has helped the most by finding the right caregiver.
I would like improved communication.
WILLIAM H
August 03, 2022
The most important thing they did was to get me healthier.
They all knew what they were doing and they did their job.
CECILIA M
August 03, 2022
The agency is understanding.
I like this agency because they are friendly.
LINDA L_2
August 02, 2022
They have helped me use equipment.
I like how they are easy to deal with.
MARK-ROBERT W
August 01, 2022
The nurse's impact has been positive.
They don't return calls or submit documents.
Anonymous_6401
August 01, 2022
They were able to fill her needs quickly.
OLLIE M
August 01, 2022
They have tried to meet our needs.
I like that they talk to you about what you need and they try to provide.
CONSTANCE R
August 01, 2022
I feel relieved because they are there to help my mother.
The caregivers that they gave her are good because they do what they need to do for my mother.
SILVIA V
August 01, 2022
The aides help me a lot.
Sometimes they tell me aide is coming and they do not show up especially on Sunday.
VALERIE B
The nurses come, do their job, make me happy, and they go home.
I like the nurses and I see that they care about their patients. The nurse I have right now is very helpful towards me.
DIANE M
August 01, 2022
It helped the client to have someone to talk to and not feel so isolated.
I liked the communication with me about finding someone to fit as well as calling me, so I knew who as with my mom.
THERESA R
July 06, 2022
They were very dependable.
They did what they said they were going to do.
Anonymous_6329
July 05, 2022
If they say they are going to do something, do it.
I would like to see the staff improved in their quality.
Anonymous_6266
July 05, 2022
If I did not have them, then I wouldn't be able to work.
The caregivers should have more knowledgeable about how to provide therapeutic type care.
Anonymous_6297
July 05, 2022
Well, the lady who came out was just very good and efficient.
EVERETT J
July 01, 2022
The agency needs to provide better communication and update the policies and procedures.
If they can explain to the caregiver what they need to do for the person.
LOLA J
July 01, 2022
They need to have their caregivers SHOW UP with a mature person; not a kid.
They would need to have someone here when they say they will be here. No caregiver showed up today and yesterday a caregiver came who didn't know what she was doing.
Anonymous_6324
July 01, 2022
They do what we ask them to do.
When I one weekend, I was meant to have them with my mother, but the girl called in late and we didn't have anyone that whole weekend.
ROBERT L_1
July 01, 2022
We only need them to take him to his doctor's appointment.
They should be easier to contact.
ALAN P
July 01, 2022
She does what she's supposed to do.
They have someone that comes out on time and scheduled.
Anonymous_6321
July 01, 2022
I would like to see more employees who have cars.
YUVONNE H
June 06, 2022
Sometimes it's good, but most of the time it's mediocre. Lots of them don't know what to do or just play on their phones.
They need more qualified people and people who want to actually do this job.
JEAN L G
June 01, 2022
They knew what my symptoms were.
They were very polite and professional.
BRENDA T_1
Care Advantage could return calls more often as I had to leave messages to reach them.
Care Advantage tries to work with your situation and tries to schedule accordingly.
CARROLL H
June 01, 2022
Having someone there with me helped the most.
The communication and care was good. I liked that they were up front with what to expect.
SAVANNAH S
June 01, 2022
You have to ask the younger people to do things, they don't do them themselves.
They need to have more help available for shifts.
REBECCA W
May 02, 2022
The client fell a bunch and so she needed to transfer somewhere else as she was getting neglected at the facility.
There was confusion with the scheduling on the weekends. All the caregivers were excellent with Care Advantage it was just that the client didn't have consistent care.
INEZ W
May 02, 2022
It has been beneficial for her because she doesn't know how to take care of herself because she has Alzheimer's.
So far they have been very attentive and I have been pleased with the aides that they have sent.
DAVID A
May 02, 2022
The services help me a lot. My caregivers have helped me the most by being with me and helping me walk. That's the biggest thing.
The agency needs to improve their billing.
DAVID A_1
May 02, 2022
They allowed me time to take care of my other family members while they cared for my dad.
They were both professional and sympathetic.
LARRY P_1
April 04, 2022
The driver, Shaunice, was cordial and friendly.
I was told the cost would be 70 dollars, but it was 26 dollars more. I would like for them to have been more upfront ahead of time. But they worked it out now.
SARAH M
April 01, 2022
I can't do much and they have kept my house clean. They do things that I am unable to do.
I like that they keep in touch with me and are easy to work with.
OLA W
March 01, 2022
Once everything got straightened out everything has been wonderful, and I don't have to worry.
The biggest thing was people calling in last minute when we needed someone.
HELEN P_1
February 01, 2022
Once we got a schedule, it relieved my mind about staying in my home and keeping it clean.
They respond to me. They came for an interview, and I could compare them with what I had heard.
STEVE H
February 01, 2022
The care that we got was impressive. We have already recommended it to others.
We were extremely satisfied with the nurse that we got, she was wonderful.
LAVERN C
January 03, 2022
They provided me excellent care.
I like the courtesy and help I receive.
MILTON F
October 01, 2021
It helped because they took care of him.
I would say that some of the caregivers are outstanding.
CONNIE L
September 08, 2021
They send in great caregivers who provide great care.
They are easy to work with and the care has been good.
PAT K
September 01, 2021
They have provided good quality caregivers for me.
They provide real good care.
CLIFFORD P
August 13, 2021
He's happy and comfortable with them.
They're responsive and they're always looking for a win-win situation with the clients and staff.
JAMES D
July 12, 2021
I can't leave my husband alone. It allows me to go on errands.
I haven't had any problems. They send nice people.
WILMA J
June 17, 2021
They have been very dependable when they need to provide the care I need.
I like the person who is with her.
VIRGINIA G_1
March 10, 2021
They sent good people to help my mom.
They stay in touch with us.
SANDRA P
March 01, 2021
The nurses were very good.
I would tell a friend that they handled Covid really well.
MARGUERITTE S
February 11, 2021
They could have provided quality services.
They need to send trained and capable people.
RICHARD S_1
February 04, 2021
They help with cooking and cleaning.
They could have a little bit more flexibility in providing people to provide care.
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