Care Advantage - Richmond
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- 3201 Hungary Spring Road, Richmond, VA 23228
- (804) 285-1212
- 4.2 ( 100 reviews )
- Home Care and Home Health Agencies
Related Costs
Description
About This Community
Our Mission, our purpose, our duty...
Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.
We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.
Our Vision
To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.
Our Values
These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.
C
COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.
A
ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.
R
RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.
E
EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.
Reviews
4.2
( 100 Reviews )
RSL64
They are terrible you never know if someone is going to show up or not have even had them show up open the door turn around and walk away never speaking a word
LILLIAN S_1
February 14, 2023
Some ended up not showing up in the end.
We had great service until our normal girl left.
MARY A_1
February 10, 2023
They kept sending so many different people.
I was never able to get the same caregiver to come. The intake people are really good.
VERNELL B
They are good with communication.
They could be here more regularly.
JENNIFER F
February 06, 2023
It was the backup of having a caregiver in the room that was helpful.
I liked that they were really responsive.
ARTHUR L_1
February 06, 2023
They help him with bathing. They also provide general companionship.
They could have more options of caregivers.
GILDA J
February 03, 2023
It is easier knowing someone is here but we feel like we don't have a great way of knowing how well my mom is doing. We asked for them to call us when they arrived to the home but they didn't do that. It would be nice to have better communication.
I would like to see the caretakers be more interactive.
RONALD V
February 02, 2023
They help my father and keep him alive.
I like that they always show up.
Anonymous_7005
February 02, 2023
I can't function without them.
They need to have better staffing.
JEAN Q
February 01, 2023
The care is very inconsistent. I would like to be notified when a caregiver is coming out. On the weekends and holidays, the care is not consistent.
I would like to see Care Advantage improve on their dependability. I would like to see more people show up. Furthermore, I feel the care is inconsistent.
DEANE S
February 01, 2023
The care was very helpful for us at the time. I was able to spend more time with my life.
They did very well. The young lady that came was very good with us.
Anonymous_6944
January 23, 2023
I like that it has taken that off of me has been wonderful land find a caregiver that has been able to handle hours.
I like that they are quick to try to find hours and someone to help you.
BARBARA S_3
The impact is stressful - not knowing if you are going to have someone to come or not.
They need to send someone like they said they would every day. I would like more information if someone were not going to come.
JAMES B_2
January 19, 2023
The most helpful part of the service was the office members explaining every aspect of the service.
One thing I would tell a friend is that everything was explained to me well, and I was well satisfied with the service.
CAROLYN L
January 09, 2023
What I do need help with has been fine. I just need help with two or three things.
It is working out okay as far as I can see. It is nice that it is local.
Anonymous_6857
January 04, 2023
The agency could make my life easier by allowing my aide to take me places.
I like this agency because I get along great with my aide.
ELIZABETH L
January 04, 2023
They could have the same caregiver consistently assigned to her.
I like the consistent quality of the caregivers.
JOHN B_2
January 03, 2023
It has made a huge impact on us because he needs someone there to help him.
I would definitely recommend them they have been a great company to work with.
MAEVE K
December 20, 2022
They treat her very well. They have helped the most with talking to her.
They have good people there, Barbara and Juanita are a wonderful help.
SHIRLEY F
December 14, 2022
She does no more than my usual of what I ask her to do. She does her routine.
Everything right now so far is good. There's nothing unusual, and they do what they're supposed to do.
WILLIAM J
December 06, 2022
The type of people they send has been helpful.
They need to be more consistent with my care and the caregivers they send.
Anonymous_6764
December 01, 2022
They bring him his medications and food. They do some light housecleaning.
I wish they would give their caregivers more training.
SALLY S
December 01, 2022
They need to show up more when they are supposed to instead of canceling just before they should be there, but we have no issues with the caregivers who show up.
They really need to improve communication in general by returning phone calls and having more consistent staffing.
Anonymous_6712
November 21, 2022
The nurse could've stayed for the entire shift.
I like the responsiveness upfront, scheduling, and communication.
Anonymous_6684
November 14, 2022
The agency could provide better staff members.
I like that they have very good aides who come to take care of me.
BOBBIE S
By having them on sight, it made the nurse home step-up a bit. They were an advocate for her.
I liked that everyone was personable and forthcoming with information. It was informative and they looked out for her.
SUSAN R_1
November 07, 2022
It gives me an opportunity to get out and do some of the things I need to do. It gives me a break.
I like their prompt response to questions and requests. I also like the people they send.
TOM H
November 01, 2022
It helped me to know that he was being taken care of, and that it met the facilities requirements.
They were responsive and kept in touch with us.
EUNICE C
November 01, 2022
The providers have helped the most by doing what they are supposed to do, like light housekeeping.
The young ladies that come are nice.
QUINCY D
October 21, 2022
The person we had was good. She would keep her clean.
When I call over there for whatever reason, I can never get an answer.
NATALIE B
I needed more help than most of the caregivers could provide.
I feel like my caregivers could not help with all that I needed them to do. One caregiver was great, the others were not so great.
WEBB AND EDWARD S
October 12, 2022
We did not have a clear understanding of the level of care that they needed and was available.
The agency could have better communication with clients.
PHILIP L
October 10, 2022
They made the experience positive because they were every good and they did the best they could.
I liked them because they were very kind, friendly and knowledgeable.
ELIZABETH W
October 07, 2022
She needs help eating and putting lotion on.
I like that they are very responsive.
Anonymous_6623
October 06, 2022
They have been consistent in some ways but there have been some inconsistent issues in some ways with communication and showing up.
The agency could improve on new client training such as how you start care with someone.
Anonymous_6575
October 05, 2022
The care was good. But I still had 1 good caregiver and 1 that needed more training.
There was a nurse that was head and shoulders above the rest. Mia was outstanding.
BERNICE P
It was more company than anything, she helped her go to the restroom and took her to eat.
I only had a brief relationship for 5 days.
MARY C_5
October 03, 2022
My mother has had a left fractured clavicle under their care and no one knows how that happened.
We have been using them for over 2 months and she has had some really poor caregivers.
DELANEY R
October 03, 2022
They made her life easier by taking their time to explain what they were doing with her, and that made her comfortable.
I liked that they were very prompt and everyone was very professional.
VIVIAN W_1
September 16, 2022
She has been pretty happy with them. They always seem to be attentive and do what is needed around the house.
I've had good service, responses, and always had someone there to take care of any situations.
JAMES B
They did not come on time.
They were multiple aides and they did not come on time.
Anonymous_6492
September 12, 2022
They provided companionship and bathing.
I liked their consistency.
AMY B
They matched her excellently.
They were responsive.
Anonymous_6449
September 08, 2022
They did a good job. They provided good caregivers and diligent care.
I like the caregivers that they sent to our place.
ERNEST H
March 03, 2021
I have help getting to dialysis.
I like the prompt service.
DYLAN H
September 01, 2022
They can make my life easier by having more consistency with the caregivers.
I would like them to improve their communication when I call. I call and don't hear anything back.
WILMA B
They sit there out in the hall and make sure she doesn't get up on her own.
They have been fairly reliable.
JAMES G
August 10, 2022
The caregiver sat with my husband at night.
They gave me a reliable caregiver. We had no problems with them.
JOSEPH M
August 10, 2022
They made sure there was someone available for the time that we needed.
I liked that they were always accommodating as far as scheduling.
COLEEN B
I had to do everything myself.
They were young and inexperienced.
ReviewerFC072622A
August 03, 2022
I would recommend Care Advantage - Richmond over the other ones. We've had a very good experience with the director there and the lady that handles setting up the homecare people. She's worked very nicely with us. The caregiver we have now from that company is on time, cleans, helps my mom change the sheets, cleans the floors and the bathrooms, and heats their dinner. He's never called out. If he had to take a vacation, he gives plenty of notice. Both of my parents like him. It's all good right now. I would recommend them.
JUNE B
I don't know what I would have done without them. I was unable to care for the client because I had Covid. They told me what to expect and who would be coming. Everything went as explained.
I like that they were able to provide excellent care. I was pleased with the services
MARIA K
August 01, 2022
They were very helpful. They helped feed my wife.
They were flexible and I could use them according to my schedule.
JANA U
July 18, 2022
They are doing things for me, I can't do myself.
I like when they send the same people.
MYRTLE P
July 12, 2022
They help with laundry, making her bed, vacuuming, and mopping. They also help her with her exercises.
I like that they have good communication.
MARTHA W_1
July 07, 2022
They provide life care to my mom and companionship. That allows me to go back to work.
I think the people who they hire are good at what they do.
ALICE V
July 07, 2022
They sit with Alice and keep her company. They get her a bath and provide her meals.
They have been dependable. We have had a consistent caregiver.
ISAAC S
June 10, 2022
It helped a lot with my Mom and us, having extra help.
It was easy to work with.
KATHERINE W_1
June 10, 2022
They've helped me by giving me suggestions and doing things differently. They share information that would help me get out of the apartment and stuff like that.
I like my aide very much. She is always on time and is always here when she's supposed to be here.
Anonymous_6195
June 07, 2022
The agency should encourage the caregivers to leave a note or something to let a loved one that the family member is doing well.
MARY M_1
June 01, 2022
They help me with meals. They will dust and mop around the house.
I like that they've got some good people working with them.
Anonymous_6224
June 01, 2022
They have helped the most because he is more open and talks more freely with the caregivers.
I like they are there when we call.
HARRIET B_1
June 01, 2022
Care Advantage has gotten people to help me out and sends people when my regular caregiver cannot come.
I have one of the best caregivers in the world from Care Advantage.
URSULA T
May 09, 2022
Care advantage made my experience positive by sending a good caregiver.
I like Care Advantage because they're very accommodating.
RICHARD B_2
May 02, 2022
They only took him to an appointment once.
I like that they're good at communication.
PATRICIA S_1
May 02, 2022
It frees up my life. Patricia enjoys having the company.
I like that they sent a great caregiver.
MILDRED H
April 21, 2022
The caregiver would help my mother get dressed.
I like the caregiver that came.
Anonymous_5961
April 11, 2022
It has provided me assistance because I work from home.
I like the flexibility and change of schedule. The nurse goes out of her way to accommodate. There is quality care.
ANNIE H_5
March 07, 2022
They make sure I have somebody if my regular caregiver can't come.
They gave us a good quality aide. They have good people.
MARY H_2
March 01, 2022
They can continue to do what they are doing.
They provide excellent care to my mother.
MARTHA C
February 01, 2022
The aide does very well.
I like that agency is very nice.
JOHN S_2
January 13, 2022
The caregiver is very good in what she does, and she is very positive in my life and my husband's with the care she provides.
I like the caregiver they provide for me.
Anonymous_4342
January 04, 2022
They have provided a caregiver for me and they work with me.
They have helped me with the services and they have given me a good person.
Anonymous_4053
December 03, 2021
He is really pleased with how the caregiver is doing.
My dad is really happy with his caregiver, Queen. He really likes her and is very comfortable with her.
Anonymous_5415
November 16, 2021
They have helped by being there and doing their job.
It is a hard business and they are doing their best.
THOMAS T_1
September 01, 2021
Over half of the caregivers were wonderful.
We just had a couple caregivers that were not as great. They were kind of lazy. Maybe they should observe the caregivers or something. One was just on his cell phone.
DONALD H
August 18, 2021
His caregiver makes sure he gets in the hours of practice his rehab requires.
They always follow up with me about Donald's care.
S. Cox
July 16, 2021
A lotof times caregivers are not call no show. Staff don't know what's going on very unprofessional
CHERISE G
May 14, 2021
My wife cannot speak and the caregiver has been able to really connect with her. She makes meals for her.
I like that they are good at personalizing the care to our needs.
Dale W
May 14, 2021
After my Mother's stroke and rehab, we needed to arrange for help with her personal care. JP, the Client Services Manager at Care Advantage, Inc., got right on it and coordinated with our local CA provider to get us signed up right away.
The next morning, Mom had her introductory meeting with an intake RN and by the afternoon, Mom's new caregiver began providing services.
JP went above and beyond to make things happen without delay. A real blessing.
Thank you, JP. You ROCK!
EMMETT N
May 07, 2021
They are considerate. I don't always have to be here.
I like their communication.
JEWELL W
February 17, 2021
They allow her to stay at home.
They call out sick and they are not able to find coverage.
Steve Archibald
February 16, 2021
I called in Care Advantage to assist in the care of my 94 year old Mother. Mom was in a healthcare wing of a retirement community following a fall that resulted in several broken ribs and confusion. Care Advantage was to have someone with my Mom 24/7. The first shift was terminated after three hours as the healthcare nursing staff had to send the Care Advantage aide home due to illness. We expressed our concern not knowing what Mom may have been exposed to. This was followed by a number of last minute no shows resulting in partial shifts or no coverage at all. My Mom's healthcare facility alerted me to complaints they had with Care Advantage i.e., Mom was found walking down the hall by herself as the Care Advantage aide was found asleep in my Mom's room. The second complaint was when the resident physical therapist happened into my Mom's room to find my Mom laying on the bathroom floor with the Care Advantage aide only feet away on her phone and unaware of my Mothers situation. This is the second time that I have used Care Advantage. I entered this agreement with the expectation of providing my Mom with additional safety measures. Unfortunately after 21 days I realized that I had taken a challenging situation and made it worse by putting my Mom in the care of Care Advantage.
PAULETTA T
January 06, 2021
They make sure she is properly cared and took the worry off of me.
They were very professional.
LYDIA C
October 24, 2020
I had one caregiver who was very poor, they changed them for me and the one that I have now satisfies me just fine.
I like that they don't ignore what I say to them. The people are good there.
MARY M_32
October 15, 2020
Some of them are outstanding, some are average, and some are poor.
They could communicate with me better.
LOU C
July 23, 2020
They have helped the most in calming my mother and being there for her.
The agency needs to have better communication with the caregiver about what is going on with the client.
PATRICIA B
Just the two times that I had the caregiver who was pregnant. She just was not able to help out that well.
There were times that I had caregivers who could not meet the needs. There was one lady that was pregnant, and she could not help with mobility which was a concern.
DANIEL B
They help the most by helping with his ADLs.
I like that we have the same health aide every day for the most part.
Citylites
June 22, 2020
Very unhappy with the scheduler. Unreliable in notifying me when aids are not arriving, sending aids that sit and play on their phones all day.
There were many other infractions, but for now, just know, very unreliable.
ARTHUR B
They have done all that I've asked.
Everybody has been kind and polite.
LILLIAN O
June 04, 2020
The caregivers are very terrific. They have been able to provide us with just a few people to provide care so the dementia client can recognize them.
They have some troubles in the office, but the caregiving is good.
SANDRA S
May 08, 2020
They have such a variety of things to help me such as laundry and bathing so I don't slip and fall.
I like the quality of the people that come in.
KATHERINE T
April 17, 2020
They've helped me out with my bathing.
I like that they are on time to help me.
PAUL I
January 09, 2020
Having someone there was helpful.
They're responsive, all the caregivers were very nice, and they did a good job.
ALBERT S
December 07, 2019
Just having a caregiver here makes my life easier. I have been fortunate to have good ones.
They have been cooperative, and I have had good people come in to take care of my husband.
MURIEL S
November 13, 2019
The woman who comes out prepares breakfast and gets her lunch set out.
One individual comes out, and they are reliable.
DONNA A
November 07, 2019
I'm a thousand miles away, so it's important for me to rely on the services to help my loved one.
The agency provides a perfect service. The caregivers are on time, and they show considerably detailed interest in my loved one by asking how he's doing.
DOROTHY W_1
September 25, 2019
I like the help I get with cooking. It's easier for me to not have to stand.
I'd like the caregivers to see what needs to be done rather than me having to tell them.
Anonymous_2491
September 12, 2019
They could at least sent sometime with some knowledge.
My husband's case was unique. He required special care, but they did not know how to give him the special care. They said that they knew how to care for my husband.
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