Visiting Angels at The New England Club is a true blessing. The caregivers go above and beyond to make sure my Mom and Dad are comfortable and safe. In addition to their professional skills they truly care and it is obvious in both the big and small things they do everyday. David Hobbs and the Leadership team do a great job hiring, managing and communicating with customers. Highly recommend!

She provided companionship and made it more interesting. The aide was delightful.

They helped me up and down the stairs which helped. They were always on time, and they were just nice people.

They've fulfilled their obligations. We had a rough start, but the caregivers are consistent now.

They make it easy to use them, I appreciate the job that they do. They are reliable, and when they say they are coming they are.

They help me when I need it. They come within a couple of minutes.

Visiting Angels has made my experience positive by checking on me every day and showing that the care. I like Visiting Angels because they are friendly.

They have helped me with the rash on my back. I like that they are dependable and caring.

They could give more access to people who do need help. I like that the staff people are friendly.

Visiting Angels has made my experience positive by assigning good caregivers for the client. I would recommend Visiting Angels more if they had more caregivers available.

They are attentive to my mom by chatting and spending time with her. That's really important right now. I would recommend the agency because they have been very consistent and friendly.

She couldn't have the things she did without them. I liked that they took care of my mom really well.

Having the agency around is helpful, but they keep rotating the caregivers around. They could work on consistency. I would recommend the agency because the caregivers are well suited for my needs.

My brother and I both work, so when we couldn't be over there with her, they made sure she was comfortable, happy and fed. They solved issues quickly, and they were very flexible with my mother.

They do the things that are needed to be done without being asked. I like that they're here on time.

They clean up after the client. I like that they are good at checking on the client and I appreciate that.

If they had done what they were supposed to they would have made my life easier. I know they have a lot of people to take care of. But when you're in the situation it's important. I wouldn't recommend them from what we experienced. When I went to the dining room my friend would have to wait and wait to go. We were very disappointed.

They have provided the care I needed. They are considerate and on time.

They have been there when my dad has needed. I like that they do everything needed for my dad without complaining.

They help smooth out the bumps in my life. They have very good aides.

They helped by allowing me to stay here and doing things like cleaning and doing laundry. They are very dependable, prompt, and provide services that are needed.

They are here first thing in the morning and get me up and give me my meds. They are wonderful and they are my lifeline.

They've made the experience positive by providing a caregiver that is compatible with the client. I like Visiting Angels because they always show up when they're supposed to.

They answered every problem I had. I liked that they had really nice, good people.

The caregivers treat him like he is normal and make him feel more comfortable. The only problem is when one aide is sick, it leaves more work for the next caregiver. The agency is pleasant, very friendly, and they have great patience with the clients.

They could just fulfill the promises they make, like shaving and showering. I think that they need to live up to the promises that the company says. I like the angel's willingness to get things done.

The caregivers have helped the most with daily needs and attention on the right interval when the client needs it most. It's like the caregivers get to know the client's habits and their struggles and they're always right there when the client needs them. I like that they truly care about the people they're taking care of.

I don't expect perfection but I haven't been able to go back to work because I want to be able to check in and make sure my mom is being cared for well enough. For my mother, I would like her to have familiarity with the caregivers. She enjoys the interaction that she does receive. It is not the service that we were expecting. They have wonderful aids but they are overworked and over stressed and then they leave.

It's nice to have the piece of mind that someone is looking after him when I'm not there. They could maybe have some more communication through email.

They've done the things that I've asked them to do. They provide for me. Even when the caregivers can't make it they always seem to be able to find somebody to fill in.

They could be on time more. They could have more staff.

They have helped me with dressing and with the food. They are very nice, polite, they do everything that they can to help me.

She would not be able to perform as well without them. I have had very good people with good experiences.

They are always around when you need them. I think they do a good job. They are always dependable and help you a lot.

They have been there for my mother when I am not able to be. They have a very friendly and professional staff.

My sister just needs reminders to take her medication so she can maintain a normal lifestyle. They provide good care for my sister. They do what they say they're going to do.

Due to the pandemic and my personal situation having to be on lockdown. It is an amazing comfort knowing someone is there to help my father as I cannot be there. I use to have a feeling of panic and that is no longer the case as we have this agency to check in on my father. There have been a couple of times my father has fallen and I was not notified, but I am not sure of their policies in contacting family about those situations. There were times they did call and let me know about any incidents. They are responsive and incredibly helpful with my father's worsening condition.

They took him to the YMCA so he could get a workout in. They were caring and had continuity.

I started care with my wife and then she passed away which disrupted everything. I would tell a friend that they're a company worth hiring.

They can come at any time that I need them. They stay with me and clean. They have a higher quality caregiver and they are respectful.

They have really helped her by bringing her food to her room. I really like that they are doing a good job managing my grandma's care so I do not have to worry about it.

They made it a positive experience by giving me such an amazing caregiver. She was always on time and helpful. I really like everything about the agency. Especially my caregiver that I had.

My anxiety levels about the care have gone up. I feel like I have to watch and monitor things more. In the beginning they were fantastic, but recently they have done things very differently. I don't know if the caregivers are trained as well or are overwhelmed with the amount of work they do. I have to constantly remind them about basic things.

Checking promptly on me when I need them. I don't want them to enter the room unless permitted.

The services have been an immeasurable help in my life. I don't live with him, and these people are here 24/7. If they didn't take care of him, I would have to be there all day. I would be lost without them. I would recommend them because the care my dad has received has been very, very good. The people they hire are trained, especially in dementia care, they are very kind, and I'm very happy with the services he's received.

They could make my life easier by reducing prices. I don't think there's anything else they can do. The caregivers cleaned up well. I would tell a friend that they're very caring and they were very helpful.

They go above and beyond of what we pay them and they take an initiative with the care. I like how they give personable service.

Whatever I need done, they do. They do it well. They help with laundry. They are very good at what they do.

My caregiver will make sure I take my medications on time. This agency is well-informed.

It helped knowing that someone was there to help me out. They were nice and friendly and knowledgeable.

They weren't helping me, they were helping my wife who was in a bed. She was satisfied for the most part, but they didn't know how to lift her out of the bed, and they let her fall once in the bathroom. I would like them to clarify the money to be paid, and when it should be paid and have properly stated invoices.

The second angel has her breakfast and lunch there. It seems like she makes a bigger deal about her needing to eat than him needing to eat. I would like the second caregiver to work harder.

They have listen to my needs and act accordingly. They're available whenever you need them and the people they send are always excellent.

They help us stay healthy and keep on helping us. They are very caring.

Just getting him out of the house and keeping him in conversation help him a lot. I like that whenever we have needed somebody they have been able to fulfill our needs.

They are competent, of course. They are friendly and hard working.

The most helpful part of the care is that they are there for meals. They treat me the way that they treat all their patients. The agency is careful, caring, and seem to do the right thing at the right time.

Just having someone there to make sure she did the things she needs to do was very helpful. They were very good with my mother.

I have a foot issue and she dresses that. I have an issue with the way they do their timing for visits My caregiver only works 3 hours and I get charged for 3+ hours each time.

They have made a huge difference. I couldn't function without them. I like that they are very nice people and when they are here they are responsive to my needs. I do wish they could be a little more proactive though.

I just used them to take me to and from my doctor's because I didn't have any else to do that. I actually just got lucky and called them off the internet. They were just wonderful.

They are very attentive to her needs, and they are very reliable. I like that they are very nice and they provide a great service.

The most helpful part is mostly companionship. During Covid, they are allowed to get in whereas the family is not, so that has been very helpful. They are very friendly and accommodating. They have good quality people that they use.

She does the laundry and changes the bed. They are very efficient and the aide comes on time.

They didn't have too much to do with my daily life because I am always in a chair at retirement home. I wish they would see to it that I have water all the time.

They show up on time. Their service is great.

They do whatever I ask, basically. They get her dressed, make sure she wears clean clothes, check her blood pressure, and they check on her in the night. They go above and beyond. I like that they are all really nice, and I just think that they do a good job.

I liked that they kept me updated and have good communication. I thought they were good with her care of her, I liked that they would follow-up.

They only came in and took my pressure. I had an UTI infection and then I needed my pressure taken. I like that they do so many different things such as shopping for you. The number of things that they do is good for the people who live here.

She would not have been able to live there if they were not there to help her. They tried to be very accommodating for us.

I love it when they are here, so I can go do other things. They are great at helping out with my mom when I need to go places.

They help the most in doing anything I ask them to do. I like that the company is very personable and nice.

They act like they care about him, and when one of them comes in, she engages in conversation with my dad. He can't say enough nice about her. I like their employees.

They help most by being consistent. They are very responsive.

They helped me take care of my needs. I appreciated their friendliness.

They listen to what our needs are, and they usually make a plan and implement them. They really work with me and try to take care of what need we have.

If I have bed sores, they will have the appropriate person to come out. They are very reliable. The aide got my house back and in living order. I like the reliability of the scheduling. If they say they are coming at a certain time, they are there.

I don't think there is anything that they could do to make my life easier. I like the caregiver that I have.

Visiting Angels has helped my loved one the most in daily care with his hygiene. I like that Visiting Angels felt very welcoming and family friendly. I didn't feel part of a big organization.

She does some washing and the dishes. She helps her with daily activities. I like the quality of the care that they provide.

The most helpful part is the caregiver, she is a wonderful companion. She does what I ask her. I like that they know how to pick the caregiver that comes to your house that matches your personality.

I'm not able to do some things so I have somebody do them for me. When I ask them for something, they do it without asking questions. They come on time.

She needed someone to stay with her since she was bedridden. They are very personable. The owner is very hands on and made the first call.

They are important in my life because my husband is very ill and I can't do it on my own. I have a caregiver they provide and they have not been willing to provide me with another caregiver when my caregiver is not available.

They call me and tell me if Mom is running low on certain supplies but not to worry because they have it taken care of. They are up close and personal. Linda, the director, she will bend her knees to get on the same level with mom. They take time to chat with mom.

I don't know how I could do it without them. The aides that they have are phenomenal. They treat my family member like their own.

They have provided transportation. They are very receptive to my sister's needs.

It is a personal touch, so not just the caregiver, but also the owners of the franchise reaching out and seeing how things are going. I like the consistency of the care. It's the same person that goes every time.

I have been having them since I moved in here. I am pretty old and I do rely on her. I just get along very nicely with the woman that comes.

It allows her to see people throughout the day and talk to her. It is very easy for me to make a change in the schedule if I need.

They have helped me the most by giving me peace of mind so I'm not worried about her wandering. I like how they are very caring and good with my mom who has dementia.

They help the most by spending time with her so that she does not have to lay there by herself. I like that they spend time with my daughter and try to encourage her and talk with her.

They have been very helpful in providing proper care for my dad. They have gone above and beyond what we expect them to do.

They put on brace for me. I like their rapport. They seem to be confident in what they are doing.

At that point, my mom was in the nursing home for rehab from a fall, and my sister and I were trying to take care of my mom and dad while also working full time. It was too much, and we needed someone else to help my dad. It was super important that we were able to get that help. They really listened to what my dad needed.

When they first started, they had to coach her to eat something. I had a camera to see how the care is going, but I don't think that the girls can do everything that my sister needs by themselves.

I've called them when I've had longer term surgery and when I've had it scheduled a week away and they've always gotten me a driver.

She was going downhill, but they have done all they can. The staff is very helpful on the phone, and they listen to what we need.

It was good to have someone there in the evenings, just in case she needed anything. I like the consistency of the care. My mom was really able to connect and get along with her caregiver.

I had somebody take me somewhere. I'm just a pretty independent person, so she took me to the store and I could pick out the food I wanted. She was just really nice. The reason I got Visiting Angels was because my daughter got them to use for her mother in law before she passed away. The mother in law really liked them.