Touching Hearts at Home of Rochester

  • 50 Prince St, Rochester, NY 14607
  • (585) 507-4941
  • 4.7 ( 100 reviews )
  • Home Care

Related Costs

Description

Reviews

4.7 ( 100 Reviews )
review users
Julie F_13
February 28, 2023
The caregivers help with dressing. I like their personalized care.
review users
Cathy F_8
February 28, 2023
They are dependable which helps me a lot. It is a lifesaver for me. They provide good care.
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Anonymous_4230
February 28, 2023
Somebody for me to talk to is great. I think more information would be nice, especially if they're switching people.
review users
Kate A_1
February 27, 2023
The caregiving companion left recordings that helped us know what was done that day and how my mom was doing. I would recommend Touching Hearts at Home because they have quick response time.
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Jacqueline R_1
February 16, 2023
She does everything and she is wonderful. They are completely caring about me. My aide goes above and beyond. It is marvelous. I am so pleased.
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Anonymous_697
February 16, 2023
They could come in my room and talk to me. They could get me out of my room.
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Carmen P_2
February 16, 2023
It has made a difference having a caregiver. They are very helpful.
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Carol R_22
February 16, 2023
The caregivers help my wife with her overnight care. I like the quality of the people that work for them.
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Luis P
February 13, 2023
They do everything they have to do. They work alright.
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Isabelle W
January 30, 2023
I was not able to rely on my caregivers, and I was paying money for that. From what I heard from the agency, they did not train the caregivers. They were expected to already know how to do tasks.
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James B_56
January 30, 2023
Touching Hearts helps James the most by providing companionship on a daily basis for him. One thing I would tell a friend is the very friendly and professional from all employees in the agency.
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Arlene F_1
January 27, 2023
They're doing everything that I want and expect them to do. I like that they are very reliable.
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Diane B_24
January 27, 2023
The caregiver we have cooks for us, runs errands, and will do anything that I ask so it's been very helpful to have them around. I have already recommended them as all the caregivers they have sent were high quality and I loved them.
review users
Terrence S_1
January 26, 2023
They freed me up because I could not spend 24 hours a day with my wife. I really liked the service and I really like the people that are apart of that service. There were only one or two that I didn't like.
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Rozanne H
January 26, 2023
The caregiver is willing to do anything and everything. I really like the caregiver I have.
review users
Anonymous_6907
January 23, 2023
They have cleaned up the house is how they have helped the most. I like that they seem to know what they are doing.
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Tiffany T_3
January 23, 2023
They make things much more convenient. One thing I like about them is that they are responsive to our requests.
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Maura M
January 20, 2023
They have helped with being able to have a consistent schedule and are helping my parents with their home. It allows them to stay in their home. I like that my parents have a good aide. She's reliable.
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Sue F_10
January 19, 2023
The impact of the services have been great because they have good companionship. I like Touching Hearts at Home because they are very consistent.
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Bill G_14
They follow up. I like their responsiveness and the quality of the people.
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Carolyn S_30
January 12, 2023
We hired them for companionship so they mainly kept my mother company but helped with things like meals too and provided a lot of comfort for her in her last days. I liked their web portal and the high quality of the staff, both in the office and caregivers, so I'd certainly recommend them.
review users
Mary P_46
December 30, 2022
Without the services, she wouldn't be able to stay in her own home. She has kept as much of a normal life as possible. I live in different state so it gives me peace of mind that she is taken care of. Everyone has been really accommodating even though my mom is not easy to work with.
review users
Anonymous_4384
December 28, 2022
The provider has helped me the most by cleaning and she also talks to me. She is very compassionate. I like that the caregiver is very caring and does things that I don't have to tell her to do.
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Kathy I
December 27, 2022
They are usually very interactive with my mother, and she needs that. When an aide is unavailable, they do make sure we have a replacement. The quality of caregivers has been excellent
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Harold K_4
December 22, 2022
The agency could make my life easier by doing things like housekeeping services. I like this agency because I have had several months of experience with them and have been very impressed by the caregivers.
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Barbara M
They do light housework for me which is hard for me to do due to my age and are very pleasant to be around. They are reliable and the caregivers as a whole are usually good, so I would recommend them.
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Joe M_13
December 12, 2022
We've had the same people for a long time. I like that they have been personable and easy to work with.
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David C_57
December 09, 2022
They handle problems that arise. I already recommend them.
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Linda W_40
November 28, 2022
They give me a life, so I'm not the caretaker 24/7. The agency is professional.
review users
Seema R
November 28, 2022
The service we are getting now is pretty good. They have helped the most in setting up a schedule. They could improve with finding a caregiver beforehand, like if I want to go on vacation, I want to know who is coming. Rather than them last minute trying to find somebody.
review users
Bruce S_9
It made my life much easier and less stressful. I knew someone who knew what they were doing was with them. They were very communicative and helpful.
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Terry A_5
November 21, 2022
If we could have a companion 24 hours instead of seven, that would make life easier. I like how they matched a companion to my mom.
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Francis M_3
November 17, 2022
They have made life easier by giving me some relief. I like the caregivers.
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Nancy B_35
November 16, 2022
I couldn't come as far as I have without them. The care has made it possible for me to do just about everything that I need to do. I live alone, and I'm able to do that. I'd tell a friend that the care is wonderful, and the caretaker is like family. They're wonderful people.
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Anne F_5
November 08, 2022
They have helped by being good caregivers and going above and beyond what I have experienced at other places. I like their customer service and their people are super nice when you call them. The aides have also been great.
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Bob B_18
I thought their lives improved by 100%. They are very reliable, and they have good people.
review users
Anonymous_6626
October 28, 2022
The caregiver helps me because they do a lot of things that I couldn't do. They are also easy to be with, which isn't true of everyone. I can't think of anything to improve. I've been pretty satisfied. I have been lucky to have an aide that I really like, and she is the one that I have the most.
review users
Bob K_11
They were a companion and provided safety for the client. I like that they are consistent and an excellent caregiver.
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Neil G_2
October 25, 2022
We have had some trouble with the long term care insurance, but I believe they are working on it. I like that they have been very communicative.
review users
Annabelle M
October 25, 2022
They communicated poorly with us. The caregiver wasn't bad at her job, but the services were not what we expected. They should communicate better with each other and the clients. We talked to multiple people who gave us differing information.
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Jeanne M_13
October 21, 2022
They can make sure she is getting healthy meals. I like that they show up on time and they are treating my elderly relative well.
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Anna C_11
October 21, 2022
The caregiver picks up my mail & she finds things I didn't know I had lost. The caregiver is always on time. She is works on a schedule, she cleans the house.
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Erica G
October 19, 2022
They are willing to meet her where she is. They provide companion care. I like that they are very flexible and willing to work with the client.
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Nancie B_1
October 18, 2022
They make my life easier. I like that they are caring and competent.
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Kathy J_9
October 07, 2022
The agency coordinated services in a short time frame. I liked that they have great hiring practices, and they have great people.
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Trisha F_1
October 07, 2022
They could make my life easier by not having such big minimums. They require minimums not everyone can afford.
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Dimitri J
September 28, 2022
They are doing pretty good. They help me by being upbeat and are happy to be helping me. I like that they all have decent personalities.
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Tiffany T_2
September 16, 2022
They fulfilled what I needed in a short notice. They are very good with their communication.
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Betty Ann L
The quality of the people they have provided has been good. I like that I don't have to call and complain about anything.
review users
Richard P_15
September 15, 2022
The caregivers have helped the most by trying to find things that are of interest to the client. They're very congenial and very helpful. I think they're excellent. I can speak mostly of the aide. The aide is very good with my wife. My contacts with everybody at the agency have been very good such as the economics office and the billing office. When they have to make changes, they have been very good.
review users
Margaret C_25
September 15, 2022
My caregivers have helped me the most by doing things around the house. I like that they're very nice to me.
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Margaret M_34
September 12, 2022
They take care of her. We like the family room. They did a very good job matching the caregiver to my mom.
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Peter B_9
September 12, 2022
It couldn't have an impact because they were not contracted for long. I like that they were responsive and caring.
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Pat C_16
August 16, 2022
They were great at communicating. The administrator was great at getting us what we needed.
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Anonymous_6397
August 08, 2022
One of the caregivers slept through the job because she was supposed to give me my medicine. The administrative was responsive because when I had a problem, they fixed it for me.
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Debbie D_13
August 05, 2022
She thrived under their care. She was in good moods and was a little more active. I liked that they were kind and caring. My aunt just loved them.
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Edith R_1
July 28, 2022
They couldn't improve. They have someone here to help me when I need help. I like that I can actually talk to them, they're nice.
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Angela L_2
July 26, 2022
The agency was attentive and caring. I liked the agency because they had genuine care.
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Colleen G
July 25, 2022
They help with things like supporting her ability to communicate and they encourage her to do activities within the facility. I like that they have good employees and I have not had any problems with them.
review users
Angie M_4
July 08, 2022
They have been consistent with giving me good aides. I like that they am relievable and they follow my directions.
review users
Anonymous_6228
June 28, 2022
The provider helped the most with meeting my dad's needs. They need to improve on communication.
review users
Lee B_6
June 28, 2022
Having them in the home to do safety observation has helped the most. I would like them to communicate more with the family when they have found a companion, to talk about who they are and what their qualifications are.
review users
Eileen C_6
June 22, 2022
They could make my life easier by being less expensive, but other than that everything was good. I like that they are very communicative, we had to change times with our caregiver, and it was very easy.
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Warren M_2
June 22, 2022
They loved the caregiver. Everything was really good with how they handled things.
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Carolyn L_6
June 16, 2022
I've had some physical challenges and they've taken those into account. They're very accommodating. The people that I've met are very well trained.
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Don S_21
June 08, 2022
It helped since I'm out of town. They were very flexible and the client was happy with the aides.
review users
Pat C_10
June 08, 2022
The aide they provided me is just the right one for me so they've helped me the most in that way. I would definitely recommend them because they picked just the right caregiver for me and she's excellent.
review users
Janet G_14
May 26, 2022
The agency has helped us the most by providing care for my wife. There was an issue when the caregiver's husband had COVID and she came here anyway. That was a problem and she came even when I told her no.
review users
Debbie N_2
May 13, 2022
They provided excellent care and companionship to the client which in turn helped me. I like the communication.
review users
Eleanor R_3
May 13, 2022
Without them, she would be miserable. They take her out of the assisted living facility and do fun activities. They are so professional and they are so caring, passionate, and knowledgeable.
review users
Vicky G_1
May 13, 2022
They help me get time. It depends on if they can afford it.
review users
William G_20
May 09, 2022
The agency has helped us just by watching my mom to keep her safe so I could find her a new place with memory care. I like that it was quick and easy to get set up.
review users
Dale S_7
April 30, 2022
The caregiver was excellent. They loved her. They did everything they said they would.
review users
Beverly K_3
It helps me immensely. I get a little free time so I don't have to be a 24/7 caregiver. We're very satisfied. We had someone come one time and it wasn't a good fit so they sent someone else and it worked out fine.
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Libby C
April 27, 2022
The genuine friendship that formed between the aide and my mom left a positive impact. The companion and quality of care that we had for my mom was exceptional.
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Jodi F_2
April 27, 2022
They were able to get someone there quickly. They followed up.
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Patricia R_13
April 27, 2022
I am not sure how the caregiver could have a greater impact. My mother has said the caregiver is pretty good. The caregiver has helped the most with transportation and helping my mom around the house with chores she can't do. It gives my mother another person to speak with. I am not sure what the agency needs to improve on. I like the caregiver my mom has received. The caregiver is good and communication is pretty good.
review users
Joanna C_1
April 23, 2022
They gave her companionship during the pandemic and someone to talk to. They gave my mom great companionship and they helped with everyday necessities.
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Rosemary R_1
April 12, 2022
They have kept in touch to make sure all my needs are met. The caregivers are very respectful and helpful.
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Roberta V_1
April 12, 2022
Having the agency around is helpful because they let me live my life and go to work. I would recommend the agency because they are responsive and client-oriented.
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Wendy M_9
March 29, 2022
They provided companionship for her. The ladies that we experienced got along well with my mother-in-law.
review users
Anonymous_5818
March 28, 2022
They could have provided a higher level of care. I liked the care workers.
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Sue R_7
March 28, 2022
They had a very quick response, and the quality of the office staff and aides was great. They were able to help us in an emergency situation and get us help quickly.
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Justine F_2
March 24, 2022
I just love my aide. She changes the bed. I am not able to do that. They are pretty efficient. If the girl can't show up, they call to tell me that my aide won't be available on that day. My aide is wonderful. I don't know what I would do without her.
review users
Lorraine C_5
March 23, 2022
The provider has helped me the most in helping with things around the house and getting me to appointments or the grocery store. I like the scheduling flexibility I have if something changes.
review users
Nancy W_29
March 15, 2022
It has given me the freedom to leave the house with no worries. I like that they have great aides that they send.
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Sandy K_10
March 07, 2022
They helped by solving our issues fast. I like that they are easy to contact and the overall care.
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Debora D_1
February 23, 2022
They have helped the most by giving me some peace of mind. I like how they have been good at meeting my mom's needs.
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Paul K_11
February 23, 2022
The caregiver brought little things for the client to play with. This agency was very compassionate when we needed help.
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Sue H_17
February 22, 2022
There were not always aides available. The quality of staff is very good.
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Ann S_24
February 16, 2022
They have provided a routine for Betty. They provide a great service for the elderly.
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Diane E_3
February 11, 2022
I can't do much, and so it does make a big difference having her here. I like that the caregiver who is helping me is very willing to help me with whatever I need.
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Marcia A_1
February 11, 2022
They were able to respond to our needs and the changes in them. I like Touching Hearts at Home because they responded immediately to our needs for care.
review users
Grace F_2
February 07, 2022
I wish they would send the same person more often instead of changing them around.
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Ernest C_2
February 07, 2022
They make my life a little harder because I have to keep getting after them for doing things around the house. I have to keep telling them what to do. They don't want to do what you ask. You have to ask before the caregivers do things. They don't take initiative. You want to see them busy but they come and sit down.
review users
Mary Q_2
January 27, 2022
They have helped me most because they give my dad a chance to get out and do things he normally was not able to do. I like that it is an agency where there is oversight of the caregivers.
review users
Marilyn M_11
January 26, 2022
She definitely needed the services. She is legally blind. So, the services did help her out a lot. Her family works and couldn't get to her every day. She needed the services or she would have been in a home sooner. I liked that Touching Hearts was able to take her to her appointments. They picked up her medicine. They were there and helped her shower. They were there to help her if she fell. They did some cleaning when she couldn't.
review users
Anonymous_4028
January 21, 2022
I am very pleased with the services. The agency has made it positive because they have been flexible. I like that Touching Hearts is very reliable.
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Sheri F
January 19, 2022
It allowed her to have some independence and companionship and security. The aides were really nice.
review users
Sharon G_13
January 19, 2022
The services would help more is the caregivers were able to touch the clients. This agency could train their caregivers better.
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