Visiting Angels - Billings
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- 1211 Grand Ave, Billings, MT 59102
- (406) 794-3313
- 4.2 ( 100 reviews )
- Home Care
Related Costs
Description
Reviews
4.2
( 100 Reviews )
Shelli S
February 09, 2023
It has been super helpful for my mom because she can't do stuff by herself.
I like that they are easy to work with. They are super accommodating.
Kristen B_3
December 14, 2022
It is creating the ability for my dad to actually function.
They provide autonomy for the gal that takes care of my dad. She is very good.
Lee G_6
October 17, 2022
For him, it has been a big improvement.
They have lifted a lot of work of off of my shoulders because I was the only one taking care of him.
Jason P_3
September 22, 2022
We have them so that somebody can be with my dad.
They are flexible, and they have a good level of care.
Cordell V
September 21, 2022
They give me peace of mind knowing that someone is caring for Douglas.
They can improve their communication and some more training.
I like that the agency has a lot of availability and the caregivers show up most of the time.
Bernadette S_2
The caregiver is attentive and always asking what else she can do for us.
Our young lady takes excellent care of my dad.
Cordell V_1
July 25, 2022
They help with the daily things that are needed: cleaning, changing, and running into the story.
They need to improve their communication skills.
Mona S_1
July 21, 2022
They did their best to have a caregiver. They were very good about calling me back and letting me know.
They were honest with me.
Holly C_2
July 13, 2022
I wouldn't feel comfortable leaving him with the caregivers because they don't get anything done.
They should have better attendance with the caregivers because they don't show up on time like they are supposed too.
Dan K_6
June 21, 2022
They have provided good quality caregivers.
I would like them to communicate with the client.
Kristen K_1
June 16, 2022
It takes some of the stress away of taking care of Noel. They help her with her showers.
I don't have a lot of context, but everything has been good so far. They are consistent.
Helen R_13
June 09, 2022
We needed someone who can cook and he doesn't cook.
They're very aware of what's going on. They call me if something comes up with the caregiver.
Sonja K_2
May 23, 2022
The caregiver, my mom was usually laughing with them by the end of the day even if she wasn't feeling well.
I like that my mom fell in love with her caregiver Carly and that she liked most of the others as well.
Kim T_6
April 26, 2022
We got a new person today and she seems like she is going to be okay. The previous ones were not good.
They would have to make sure they send somebody everyday and call us if someone is not going to come.
Meredith K_1
April 22, 2022
It has taken a lot of stress off me.
I like the peace of mind that I get that my mom is being taken care of.
Dan M_6
April 13, 2022
The communication and dependability and being personable helped. Dealing with the pandemic was in the middle of this. Some employees had COVID but kept in touch due to the concern.
They are dependable and have great communication.
Christina L
April 13, 2022
They helped with things like showring her.
They had a lot of times when the caregivers would not show up.
Carl S_5
March 08, 2022
They could give us a caregiver with initiative.
I like that they have a good admittance process and a good flow.
Anonymous_5740
February 18, 2022
When the caregivers show up, they help the client a lot.
We have had a hard last couple months. The client has been in the hospital and Visiting Angels have just been so hard to get hold of.
Sheryl S_2
February 14, 2022
They are friendly and wiling to help with things.
I appreciate that the caregiver we had was very reliable.
Anonymous_3076
January 25, 2022
I could get out and do what I needed to do when they came.
I like the people who work for them.
Kim B_11
January 13, 2022
They clean his apartment and wash dishes and clothes.
I liked that they kept good contact with me on what's going on.
Traci M_2
January 13, 2022
For me, I can work, but they stay in contact with you and explain what they did.
I like the fact that they can do housekeeping, make meals and do anything you ask them to do. They don't limit anything you ask them to do.
Wanda T_3
December 20, 2021
They give me rest.
They are very accessible and easy to get ahold of.
Dolores J
November 29, 2021
My morning aide is excellent. The other aides could make my life easier by having more initiative.
They could improve my recommendation by improving the training for some of their caregivers.
Wendy D_2
November 18, 2021
They've made the experience positive by making it so William can stay home and be happy.
I'd recommend them more if they were better about their schedule and had more caregivers available when needed.
Ann M_39
October 11, 2021
They are just there. He doesn't let them help him shower or do anything. Maybe down road when I am older, they might help me vacuum.
I know I am going to always have someone there on Monday, Wednesdays, and Thursdays. It is just nice knowing someone is going to be there.
Angela K_1
August 25, 2021
They cleaned for him.
They were very kind and helpful to him.
Arlene M_4
August 25, 2021
They do inside work, outside work, driving, and whatever you need.
I like how they help and do whatever we ask.
Richard C_21
July 16, 2021
They can make life easier by making sure the caregivers are more constant.
I think they need to have more consistency with the caregivers, where they aren't changing all the time.
Anna G_6
June 21, 2021
They do some light house keeping. She has light conversation with my dad and is moral support.
I have found a couple of great caregivers for my father.
Heather B_5
June 17, 2021
All of the things that Sandra can't do, they take care of, like cleaning and running errands.
I like that their prices are reasonable and that they are very friendly.
Anonymous_4377
June 05, 2021
She would bathe my mom and help her dress. As mother got better she wouldn't do as much.
I would have liked them to keep us better informed.
Ken M_4
May 22, 2021
I don't know, because I have no idea what's going on. My aunt isn't talking to me, which is contrary.
They don't call me back.
Lois B_2
May 14, 2021
He changes from day to day. They do what they can for him.
I don't always get a response when I call them.
Pamela G_5
April 29, 2021
She makes his lunch and she helps him with exercising.
The caregiver is knowledgeable and efficient with the care.
Sarah F_2
March 30, 2021
They make sure her apartment is clean.
It's convenient and the lady keeps coming without me having to worry. I don't have to worry about my grandmother.
Shanna H_1
March 30, 2021
They made sure that someone was always there.
They are nice people. They took care of her well.
Wendell O
March 11, 2021
I'm satisfied with them because when I need them they come every time.
I like how they provide good services. I've had good caregivers.
Joe S_11
March 08, 2021
They can make our lives easier by spending more time with her and providing more help for her. She would want a girl to shower her not a male.
My sister needs more care than what she is getting.
patty _1
February 12, 2021
They came at night, but they were there if she needed anything.
The people are good and attentive and we really liked them.
Karole M
February 09, 2021
I did not have to spend a lot of time with my mother.
The caregivers could do better at doing things without being asked to do so.
Sid P
January 26, 2021
They help me out a lot by helped her get food.
They have done what I asked and they make us happy.
Cindy B_11
January 11, 2021
There was not very much impact.
I would have liked the communication with me to be improved. I never knew who was coming or when they were coming. I never got feedback from the company.
Marsha S_3
January 11, 2021
They are there for my husband and it helps him to be more independent.
The person who comes always shows up and my husband is very happy with him.
Meriam (
December 03, 2020
The most helpful part is getting him out of the house and going for walks.
I like everything about it. Someone comes three times a week and he helps him get dressed.
Bunnie W
Their help has freed up my time.
I like that they are readily available, just a phone call away. If I have any questions they respond quickly.
Arlene V_1
November 16, 2020
It wasn't the best match. He didn't want anyone bathing him or anything like that.
They gave me a little free time having someone there. They were quite punctual most of the time.
Anonymous_2563
November 06, 2020
They have helped her the most by helping her do things she can't anymore.
They were very easy to work with.
Linda B_19
October 28, 2020
The agency needs to train their people better. There was one that talked on their phone while I tried to talk with them.
The agency needs to have better training. A lot of the caregivers didn't even talk with my husband.
Linda D_15
October 09, 2020
I felt guilty because I had the caregiver do my work instead of really helping Zane because that was the respite I needed. I am always cooking and driving him and it was nice for her to tell me that I could take a break. It is nice to have someone come so that I can do things that I need to do.
I have only received services from them one time, but I like the way Amber came and talked to me and gave me more information about how everything worked.
Linda B_34
September 28, 2020
In the morning I have to take care of two people. They come in and take care of one of them.
It took them a long time to get someone to us. I know they tried hard and were struggling to hire people.
Laveda K
August 28, 2020
They are very helpful to the client and do the things she needs.
They do a really good job cleaning and doing laundry.
Shane H_2
August 24, 2020
They can clean up after him a little bit and talk to him more.
They can show up when they are supposed to.
Kent S
August 20, 2020
The lady had a good attitude and was here because she loves doing it. It was not just a job.
The gal that they sent over was a real angel. They should all be like her.
Casey R_2
August 14, 2020
They helped the most in taking some pressure off us in the end.
I feel like the company did the best they could.
Kathy A_4
July 08, 2020
It gives me a lot of peace to know that someone is checking on the client when I work.
With the exception of just one person that left some objects where they could hurt the client, everyone has been really good with helping with everything the client needs and they are very personable.
Anonymous_3794
June 26, 2020
They treated her with tremendous kindness and respect. They listened to what she needed done.
They were swift with their response to me. We got to choose the time we needed help, and list what we needed done.
Anonymous_3811
June 05, 2020
I think their people are good.
They could have better communication from the management.
Mark W_7
June 05, 2020
They helped give my mom a bath.
They show up on time and are here.
Cary R_1
May 21, 2020
It took some worry out of our life knowing someone was there with my mother.
The lady I talked to was very nice and helpful but was super hard to get a hold of.
Shelly R
May 12, 2020
A couple of times they would send someone that couldn't drive which was a useless trip.
They could have followed the directions that I gave them.
Michael G_11
April 20, 2020
It gives her another person to talk to.
They could fill out the paperwork to send to the insurance, invoice doesn't work.
William M_17
April 02, 2020
They were only here for five days. They washed him up.
Most of the people are good. There was one person that wasn't so good.
Mary H_76
March 26, 2020
They helped the most by being here so that I can do the things that I needed to and attend my grandkids' activities.
I only had one issue where they forgot to show.
Agnes W
February 26, 2020
Some of the caregivers aren't great. You don't have a say in who you get so you never know. They're not consistent.
They need to improve the scheduling.
Brenda L_10
I work so the caregiver came over and took care of everything. They did light housekeeping.
The caregiver that we have is very good. We loved her. She became part of the family.
Anonymous_2201
January 22, 2020
If I didn't have them there, I wouldn't be able to work. They are high on my priorities.
They are always there at my house on time.
Sarah M_8
December 10, 2019
It makes it easier for us to live our lives, and it also allows my mother to live hers.
They pay attention to details, and they do a really good job with comparability testing.
Sandra S_8
December 03, 2019
It has been very helpful. They do things I can't do on my own.
I like that they are very fast in getting things done for me.
Anonymous_2970
December 03, 2019
They needed to show up.
One day, a lady did not show up at all, and I have to be at school on time, so that was hard. I can't have someone tell me it took too long on another job and not show up.
Lindsey H_1
November 12, 2019
They get him to his doctor's appointment and do his shopping. If you don't tell them directly what to do right there, they won't do it.
I think they do okay. I set it up for my grandfather. I work a full-time job, and I live far away. I got them to keep his house clean and do grocery shopping. When I get there, the house is not clean, and they had just been there the day before.
Anonymous_2574
October 10, 2019
They could have made it easier by sending a qualified caregiver.
I would like them to have better employees.
Sharon E_2
September 24, 2019
The girl was fine, but there was a scheduling error.
One day, the girl that came was fine, and I called a week before, but they said they didn't have anything scheduled for me the day of because they wrote it down on the wrong day.
Lynn P_1
September 23, 2019
They have helped the most by doing the things my mother can no longer do for my father.
I like their flexibility of hours.
Sherry A_1
September 11, 2019
They would send out their helpers to help my husband with his daily living skills.
They could improve the scheduling in the office.
Ernest B
They did just about anything I asked them to.
I liked everything about the service. They came in and did what needed to be done.
Robert D_1
August 12, 2019
They have difficulty in picking people to come here, and sometimes, they aren't sending the best people in the world.
The service is good. They have people available right away, and it works out fine.
Mike L_5
July 23, 2019
It allowed my loved one to stay at home for an extensive time before going to assisted living.
They are very easy to deal with.
Fred K
July 12, 2019
I think they really hurt her. She is far happier with another agency.
I'd like to see the people know what they are doing and show up on time.
Shirley H_5
June 12, 2019
The most helpful part is that someone shows when they are suppose to.
They are very helpful in many different areas because there a lot of thing that come up and happen. Whatever we are needing, they are willing and able to help.
Rod E
June 12, 2019
They cooked and cleaned for them.
They could have improved communication of when they weren't going to show up.
Ron Z
May 21, 2019
They supply a caregiver who's here all the time instead of having various caregivers here.
They've been pretty dependable and helpful with getting people out here.
Rita E_1
May 09, 2019
Whenever mom needs somebody, they are there. They've come into her facility where she lives, and they help her with her exercises. If she needs to go to an appointment, they will get her there.
I like their availability, and they are kind to my mother.
Nancy S_23
April 25, 2019
I know he is being looked after. They help by being there so I can go to work and get stuff done.
They show up when they are supposed to. They do their job. They keep him company.
Robin_1
April 23, 2019
The person who was taking care of him was excellent.
They could have improved the communication with the scheduling.
Kelle S
April 11, 2019
They should have shown up when they were supposed to or called with any questions.
The caregivers didn't show up half of the time and when they came they didn't do anything.
Denise H_4
April 09, 2019
They are very timely. When you call, they get back.
I like their communication, variety, and that they get back to you.
Anonymous_71
April 09, 2019
One of the girls they sent just wasn't on top of things.
They were responsive, kind, and they were very knowledgeable about what needed to be done.
Andy B
She was very responsive to her needs. She was the absolute best at interacting and meeting my mother's needs.
The management and scheduling team needed to be more responsive.
Lisa S_7
March 21, 2019
It's still hard because my loved one doesn't allow them to do everything we need. My loved one doesn't like them to help shower or shave.
They are willing to work with your schedule and adjust it if needed. They are really friendly and offer feedback and suggestions. The price is good as well.
_18
March 20, 2019
I don't think I could come home by myself without them. They come and visit me in the hospital. They gave me their personal cell phone numbers. They are very adaptable to my scenario.
I like their professionalism.
Donald M
March 11, 2019
They made life much better, while they were here. They helped my wife, which helped me.
I would highly recommend them. They were very kind and considerate. It worked really good.
Peggy K_3
February 12, 2019
They have always been really good at getting someone here even if they have to pay for Uber themselves. They listen pretty good. A lot of them are young and have a lot to learn.
I have a different caregiver every day.
Robert G_26
January 22, 2019
It has had a huge impact. I am my wife's private caregiver, so the caregiver does the cleaning and laundry. These are things that I have a hard time getting to.
The person that is coming to our house is a wonderful lady.
George K_2
January 14, 2019
My loved one's caregivers were only here for about four hours and they were able to make sure she got to the bathroom. However, the personnel we had was poor.
I like that the agency did what we asked them to do. One thing is, however, is that Visiting Angels didn't have the right information about my loved one. They didn't have her name written down correctly.
Dawn S_4
January 09, 2019
They were not coming when they said they were.
Just better communication between families would be nice if they could even see what kind of care is being given.
Anonymous_985
December 21, 2018
There were prompt and on time when I needed them. They knew what they were doing. It was a necessary service.
They were really good, besides the small issues. They lifted a load off of us. They were important.
Tannah M
December 15, 2018
They are just getting to know each other and haven't really had a lot of time together.
My mom really likes her caregiver. She is very personal, kind, and respectful to her.
Anonymous_1037
December 12, 2018
My loved one didn't like or trust them very much.
They could get better quality personnel.
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