Landmark at Monastery Heights
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- 110 Monastery Avenue, West Springfield, MA 01089
- (413) 781-1282
- 4.4 ( 19 reviews )
- Assisted Living, Independent Living, and Memory Care
Related Costs
Description
About This Community
The Landmark at Monastery Heights has been completely restored and is now a beautiful senior living community, offering independent and assisted living as well as a special program for the memory impaired. Much of the Monastery's original beauty has been preserved; stained glass windows, the chapel, dining room and the large wooden doors & windows. The historic beauty of the stone building combined with 18 acres of magnificent ground have made the Monastery a true landmark of Western Massachusetts.
Reviews
4.4
( 19 Reviews )
Laura
October 30, 2020
I toured Landmark At Monastery Heights. It was horrible, I didn't care for the place at all. The rooms were very small, it was very dark, it was old, and it was very rundown. The residents seemed very happy there, but I didn't care for it personally. The rooms were extremely small. The staff member who toured us was very nice and very helpful. They need to update the facility. The carpets were stained and worn, they need to change the carpeting and uproot it. It needs an overhaul. It could be a very pretty place if they were to make the rooms bigger, knock out the walls between rooms so that the two rooms are one, and modernize it.
William
November 01, 2018
Landmark at Monastery Heights was very clean and neat. The staff was very accommodating and the person who toured us was a wealth of information, very cooperative, and helpful. She understands my situation and gave me several alternatives or options. It was very good. The room I saw was very good, clean, and neat. The bathroom was spotless and the kitchenette was good. The cafeteria downstairs was very good and had a small area where you can set up your own meals, which was also very clean. The facility was obviously older which was originally built and run by the Catholic church and its now converted into an assisted living center, so it has some age on it but it didn't deter from the quality of the place.
Suzanne
October 23, 2018
Landmark at Monastery Heights looks like more of a place for living than a warehouse for dying. I just had a positive impression of it. The staff was engaging with the residents. The place smelled clean and the grounds were really nice. You have to furnish the room yourself, but they have a small kitchenette area with a sink and a fridge. There's also a twin bed. They have private and semi-private rooms. They have a restaurant for the assisted living community, but they cook the meals inside the dementia unit so they have a small kitchen in there. The menu looked good. I talked to one of the assisted living residents and I asked her if she liked it, and she said she loved her and would recommend it, so that's positive. It looked like the residents were fairly happy. It's in an old monastery, and they have a chapel since the place is religious.
Massmiss
July 04, 2018
I simply cannot say enough positive things about their marketing manager Tracey M. Who moved heaven on earth to help us in placing my Father. I was so pleased with all this facility had to offer, but most impressed with Tracy . !!!!!!!!
Grand-daughter 1
September 06, 2017
My grandmother lived at Monastery Heights for almost 3 years and she loved it. She felt safe and cared for and really enjoyed the staff. The staff treated her like family and they always went above and beyond.
She made many good friends while there and loved bingo and yoga. Her apartment that we decorated was bright and sunny and very charming. We were very happy and miss visiting the residents and staff.
Maria353025
May 03, 2017
Landmark (Landmark at Monastery Heights) has really beautiful chapels in which residents could worship and pray. It is a very lovely facility but we found the rooms darker than my mother-in-law would have liked. Being an artist, and loving the brightness of daylight, she prefers light and airiness in her surroundings as well as her sleeping quarters. The outdoor area was dark and located in the back of the building; Residents need an employee to accompany them should they wish to go outside to the enclosed courtyard. The beds in the shared room were in close proximity to each other; ie, side by side. It could be acceptable but there is no privacy for the resident. The price was within decent range. The activities were nicely resident centered and wonderfully kept the residents occupied for much of the day. I am certain that Monastery Heights is very attractive to many folks, but since Mom is not religious she would not benefit from use of the beautiful chapels. For her was not the right fit.
VC265648
March 30, 2017
Landmark at Monastery Heights was beautiful. Their accommodations were meager, but the warmth of the people was excellent. They were welcoming, helpful, and gracious. If you go in there and you run out of money, they wouldn’t throw you out on the street -- which I thought was really nice. Their price was quite reasonable, and the place was in a good location.
Ann076108
March 27, 2017
Landmark at Monastery Heights had very small rooms, so my mother-in-law would not have been happy. The grounds were beautiful, and everything was fine until they showed us the room. It is a pretty place. The inside is very well-maintained, and there is a lot of wood trim especially in the chapel. The chapel is beautiful, the dining room is beautiful, the library and the reading rooms and all that. I probably would have chosen this place except for the room that they wanted to give her was very small; she would not have been happy. Once we saw the room, we knew that it wasn’t going to work.
Donna470666
November 30, 2016
My relative was in assisted living at the Landmark at Monastery Heights prior to where she is now. It used to be a monastery, and nuns used to live at this place. The building is very old and very beautiful, and the grounds are beautiful. You go into the main door, and you would think that you are going into a 5-star hotel, absolutely beautiful. Of course, just being assisted living, they don’t have the intense care, and you are on your own. She had her own little apartment. They have 3 chefs, they have their own bakery, and they do all their own baked goods. They have their choice of 2 meals at each mealtime. If you do need assistance -- like occasionally she needed assistance with the shower and she did need medication reminder -- that is taken care of, and it is included in the cost. Wonderful activities -- they had trips that they offer the residents to different areas, and they had their own vehicle. Or if you had an appointment they would transport you in their van to that appointment; it was a very nice place. During the summer, they had a concert series outside. Each of the holidays, they encourage the families to come, they put out appetizers, and they have a Santa for the grandkids and the great grandkids. At Easter time, they had an Easter egg hunt for the kids; just really well-organized activities.
Visitor387505
November 23, 2016
I liked everything about Landmark except the aspect of the individual room which I found very depressing. They need to improve on the individual units. They are situated such that we were staring at a kitchen. The physical layout was beautiful. The public rooms were beautiful. The staff was fine.
Paul408346
November 21, 2016
Landmark @ Monastery Heights is very comfortable. They had a large room, and they had 2-bedrooms. They had a lot of activities; plus, the memory care unit was very good for my mother. The staff was very comfortable and attentive. They looked like they had things well covered, and they accommodated all of their requests. My mother does go to what they called Morning Star, and they have been very good and accommodated her. Dad does the activities in terms of card playing, bingo, activities room, and crafts area. They show movies and happy hour. They seemed to be very comfortable.
Busha's family
My grandmother lived at Monastery Heights for over 3 years. It was the best choice we made as a family after her stroke. She had a very nice apartment and loved having all her own belongings in it. The community always had fun events that encouraged family to come and visit which she loved. The food was great and the staff and residents were amazing. They all called her Busha, which was what her grandchildren called her - and it made her feel part of a much larger family. I would highly recommend Monastery Heights!
Mrs. Feldman
February 02, 2016
The approach to the building and its surroundings was breathtaking. It got even better when I entered the facility. I was greeted by several residents and employees. I then met with Michelle Plante, who is the most amazing person. What a beautiful, caring, informed person. She gave me a tour and a lot of history about the place. After we sat down to go over paperwork and she gave me so much assistance beyond any else. Her knowledge and caring attitude helped me and family more than anyone else had. This place is the right combination for anyone's family.
Joan115258950
October 30, 2015
We chose Landmark at Monastery Heights because of their memory impairment component called Morning Star, and that's really what attracted me to it. The staff was outstanding, very caring and very attentive to my mom and to me and they made this experience so much easier for us. She is in a studio apartment by herself and it has a small window, a bed and a bath. The dining area and the food were excellent. She raves about how her day goes and her interaction with the other residents. She is improving considerably. I was impressed with them and how outstanding, Michelle, the marketing director is.
Anonymous114684950
October 28, 2015
I was not really impressed with Landmark at Monastery Heights. I looked at the one room that they were offering (which might have been a room for respite), and it was so small. My aunt uses a walker, and there wasn't even room to walk around the bed. I thought it was very small and the hallways were very dark because it used to be a monastery. There was a lot of wood paneling, which was kind of dark, but the residents seemed to like it there very much. The staff was very nice and very helpful. I didn’t particularly like the dining room. Again, because this was a former monastery, the windows were way up high toward the ceiling, and I thought it was very dark. I did talk to some of the residents. They were in the gathering area for a musical thing, and one woman said to me, "She is just going to love it here." So, obviously, they were quite happy to be there. It gets high ratings and the local area is the best around, and Landmark came up as the best for assisted living, but it was not some place I would consider for my aunt. My aunt would have needed somebody to bring her to the dining room, and that costs extra. Their basic package wasn't really big, and everything else was an additional charge. Even though their rates were lower than the other places, they didn't include as much.
Dave28
February 26, 2015
My mother is in The Landmark at Monastery Heights. I think their programs are festive. People that I talk with outside the Monastery have positive things to say about them. I think the price is right. The facility is very attractive, and they seem to have the results that they are striving for. I don't know exactly what they have, but my mother stays busy at least five hours a day. They are capable of making her go out and eat with the rest of the people there which she was not doing before. She is much more active than she was before. The staff seems very friendly, confident, and willing to help. In the three months that she has been there, she has improved in her spirit and her physical capabilities, and she is much happier.
greatcare
December 30, 2014
You could not find a more loving, nurturing place than the Morningstar unit for people with dementia at Monastery Heights, My mom spent more than a year there before she died and the care was beyond anything I or my family could have imagined,
James90899450
August 06, 2014
Landmark is close to mom's home. It's in the same community in which she lived. It was a former monastery that was converted into an assisted living facility. It's a very nice place with mahogany wood throughout. The people who work there seem very committed, very professional, and very caring about the patients there. It is a private room with a twin bed and a private bathroom.
I ate there one evening with her and the food was very good. I think she's doing well there. The food is one good thing about Landmark because I don't think she was eating very well before. The dining room is very nice because it used to be the monastery's dining room, too. There are big windows, high ceilings, and mahogany wood paneling around the sides. There are all types of activities: movies and a lot of interactive things. I think the facility and also the grounds are really beautiful.
Joanne2
May 21, 2012
Looking for a facility is really quite difficult since we are looking for a place that is within the price range. We've visited this facility and it was nice and the place is comfortable. They provide a wide range of services from standard program to individual service programs, based on their resident needs. I really like the place but based on our financial situation, it is something that is quite expensive for us.
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