Benchmark Senior Living at Billerica Crossings
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- 20 Charnstaffe Lane, Billerica, MA 01821
- (978) 228-3595
- 4.6 ( 20 reviews )
- Assisted Living and Memory Care
Related Costs
Description
About This Community
At Benchmark Senior Living at Billerica Crossings, residents enjoy attractive apartments, comfortable community rooms, a lovely outdoor patio and garden, and an ever-changing program of social and fitness activities. Assistance with activities of daily living, such as bathing and dressing, along with medication monitoring, is personally tailored to each resident's changing needs and is provided by a caring professional staff.
We provide the best of both worlds--the ability for seniors to remain independent in their own apartment, knowing that help is available 24 hours a day.
Benchmark Senior Living at Billerica Crossings is proud to offer a professionally-trained, licensed and caring staff who work with each resident, their family and their personal physician to develop a Personal Care Plan.
Reviews
4.6
( 20 Reviews )
rcplusme
March 02, 2023
These people are amazing. Everyone and I mean everyone at this facility is out of bounds! Thank you to the director, the staff and mostly Tara. I could have not gotten thru this without her. From the first upsetting call all the way thru placing my mom she was there every step of the way. She was available for everything. She listened to every concern, met me a 11:00 p.m. the night before my mother transferred and personally got the room ready. The bed was delivered at 11:30 p.m. and needed to be made up. Guess who stayed and did that for us? Yes, Tara! From the moment you walk in the door with the greeting receptionist to every director, nurses and nursing assistants to all the specialty program staff, kitchen and many I have forgotten at the moment...it is unbelievably comforting. The day after we placed her I got sleep for the first time in weeks. I knew she was going to be taken care of from the very best. I couldn't get her out of the "rehab" she was in fast enough. In less than a week she is accepting PT help and even made a friend. She's happy and so I am happy. It was not what I expected at all. I was thinking depressing nursing home like on tv. The living areas are like apartments not just rooms to house bodies. Her apartment is better than the one I lived in during college. Clean, comforting, beautiful, secure and spacious. I've said it a million times, but again,Tara....thank you!
Linda
October 27, 2022
We found Benchmark Senior Living at Billerica Crossings for my mother. I liked it. I liked the people, the rooms, and the dining area. I loved the outdoor space. They were very knowledgeable. They answered all my questions.
The room had a little kitchenette, a little seating area, and a dining area. There was a very little kitchen set and a bedroom. That is the one we were interested in. They also have shared rooms, but we weren't going to go into the shared room.
The residents seemed very happy. A few of them stopped and talked to us. They told us that they were very happy there. We just kind of went through the memory care, but they were all at lunch. We really didn't get to see how they interacted with anybody.
They had the dining area, and then they did have a common area where they had a piano and some crafts going on. They were definitely doing upkeep, and they were painting the hallways.
Faith
August 07, 2022
The person that took us around at Benchmark Senior Living at Billerica Crossings was Tara. She was lovely, and the facility was nice, clean, and the rooms were spectacular. If it was something my friend could afford, she would certainly consider it. The layout was fine and things were readily accessible. The rooms were ample enough to put what they would need in a room. And they were very accommodating in terms of what times you could go and get meals and stuff. They didn't have any real set schedules and stuff, so it was great. So in other words, she didn't have to be down for breakfast at 7 a.m. as she could get breakfast up to any time of day. So that was nice. The staff was very knowledgeable about the place. I met a couple of staff members who had been there a while, and they had nothing but good things to say about the facility or the organization. They love their job and they love the people that lived there. Everyone was very happy to be there, including the residents.
Stephanie
March 21, 2022
Benchmark Senior Living at Billerica Crossings was an older facility, but they're in the process of updating it. They have a slightly younger average age of population. The living spaces and the dining hall were nice. Michelle was lovely and was very nice. She gave me the information that I needed. They had a pool table and a couple of smaller common areas where people could sit, chat, watch a game, or do whatever.
Steve
August 31, 2021
My friend enjoys Benchmark Senior Living at Billerica Crossings very much. They're very caring and attentive and all her needs are met. She likes it very much there. They're very kind to her and very helpful to me. She's in a studio apartment. It's not overly large, but she doesn't need an overly large place. it's very adequate. They have a library and reading rooms, an outdoor porch which is a garden, a nice dining room, nice common areas, and a TV room. She's kind of a picky eater and she doesn't care for some of the food, but that's not because the food was bad, it's because she has a picky appetite. They have bingo and game time. It's a little expensive, but it's OK. It's a peaceful community, and the residents are all very nice. It's a nice place for her.
Diane
August 08, 2021
Benchmark Senior Living at Billerica Crossings was a beautiful facility. I felt when we were interviewed, that they were almost trying to push her into more services. They were very nice, the building was absolutely beautiful, but right away they started with "Can you take your own medicine? We don't know if you can, we might have to have somebody give it to you." She's always taken her own meds. That ends up a few more hundred dollars per month. I believe they have plenty of activities, the problem was at that time they still have to space people, and everybody had to wear a mask. If she had gone there she would have to quarantine for a longer time, because of COVID, it would have been two weeks.
Walter
December 08, 2020
We went to Benchmark Senior Living at Billerica Crossings. Everything was excellent, we were greeted at the door, the girl took us through all the things, we went through every aspect of the place. It was the time of the COVID, but we thought we saw everything we needed to see. She was very informative, very pleasant, and it went great. The place was nice.
Donna
February 10, 2020
My father stayed at Benchmark Senior Living at Billerica Crossings. The layout was good. It was very welcoming and homey. The staff that had been there long term was very committed and very caring. The dining area was okay. He never complained about the food, but it was industrial cooking. There were lots of activities offered, and the activity coordinator was very lively, engaging, and committed to the residents.
Mike
November 02, 2017
Benchmark Senior Living at Billerica Crossings looked very nice inside, but when we went to the memory care unit, it was a little depressing seeing the people sleeping and just watching TV. I was only able to talk to the director and he knew what he was talking about. The place looked very clean and it would be an ideal place for seniors. I was impressed.
Lady Nurse
November 26, 2016
Benchmark was lovely; there's a beautiful level for the normal people, and there's the jail for people with dementia, but I did not find Benchmark to be a jail. The upper floors were very nice and clean, and people were treated with respect. They had chairs, flowers, and pictures, and it was very similar to downstairs, but more controlled. The tour person was lovely and she still emails me and invites me to talks. She's a very good representative of Benchmark.
Rosanne726762
September 11, 2016
Billerica Crossings is very clean, the staff is very nice, and they work with you as a team. If you have a problem, you call, and they get right back to you. We ended up putting my father there, and he got in at the end of June. It’s good so far, and we’re very happy with them. What stood out was how the staff tried to get them involved in activities, and they do day trips. They have a lot of get-togethers to get the family together with the residents.
James124536550
February 24, 2016
I like that Benchmark has a family feel, and the staff is cheerful. They have music, games, and some light exercise. They serve three meals a day, and my mom does not eat snacks because they feed her very well. They have an internal service, plus she had in-house care for a while during the transition.
Mary Jane4
February 11, 2016
Everything at Benchmark Senior Living at Billerica Crossings was perfect. The rooms were spacious. The staff were perfect too. I have nothing bad to say about this facility.
Pat114883450
November 11, 2015
My in-laws moved into Benchmark Senior Living, and we are very pleased with it. It's a very homey environment. The residents are out of their rooms to stay engaged with each other and are happy. We had a really good feeling from the start. The staff is outstanding, very patient, and take a lot of time with us. They were very thorough in answering our initial questions and concerns. They are always available to jump into whatever is needed. We are amazed by that. The food is great. There is so much social activity, and they have a wonderful activity's director who engages them. They are really settled in and are very comfortable with the facility.
JF
December 29, 2013
Billerica Crossings looked like an old farm house. I like the facility because it was a little smaller and not so spread out as some of the other places, plus its only one floor and I liked that. The staff were very good.
LovelyDaughter0000078
December 20, 2013
After my mother passed, my father was quite depressed and lonely. My sister and I both went up and took a tour of Billerica Crossings. We found it to be very nice.
My dad had his own little apartment. The rooms were great and they kept them very clean. The food was excellent, too. We even had dinner with them as I went up to visit during the week. I would stay and have dinner with them or we go down for any family functions that they will have.
They're not perfect, they have problems, and everybody does. But they're on top of everything. We were quite pleased with them. Dad stayed for two years, but then he decided he wanted to come home because everyone that he had become friendly with has either moved on to a nursing home or passed away, and he was lonely again. So he moved back home.
Marianne4
June 12, 2013
Billerica Crossings was very nice but very small. The studio apartment was very nice. The food was very good too. The only problem was they were going to relocate my friend to memory care unit and the room they have for her wasn't comfortable with what we wanted.
lo
August 11, 2012
My parent is a resident here and i would say that up until this summer we have been very happy with the care. However, there have been major staff changes here recently and key positions are being filled part time by staff from other Benchmark facilities as well as having nurses fill in as activity directors--especially in the memory unit. It is unclear if this is financially driven, or what is going on--but numerous other resident's family members have shared their concerns with us. Ask a lot of questions if you are considering BC and make sure you are getting what you are paying for. On the plus side, the aides have always been loving and involved, but due to a lack of leadership and consistency of staff, what had been an incredibly good facility has gone downhill quickly. Hopefully they can recover, but have been floundering for a couple of months now.
jlleighton
July 05, 2012
When placing our loved one in an assisted living facility, Billerica Crossings really had everything we were looking for: it was located close to amenities of the community for ease of getting out-and-about for short jaunts, the facility itself was immaculate, and the staff was caring and attentive. We had toured at least half a dozen facilities in the area looking for the perfect fit for our loved one who was beginning to need assistance with the routines of daily life. Each location we saw had some high points and some low points but when we went to Billerica Crossings we had only positive notes from our visit. Each staff member we met gave us complete attention, treating us very warmly and taking time to find out why we were there and outlining some of the benefits we would have at Billerica Crossings. The facility was so well laid out the dining room was very appealing and all of the common spaces were lovely. Everything felt fresh and clean, and just how you would want your loved one to be living and treated. Haverhill Crossings really was a shining star among the assisted living facilities we looked at in the Merrimack Valley.
Kitty Mom
June 11, 2012
I ultimate chose Billerica Crossing because it had the best overall experience for my grandmother. They have a friendly staff. They serve the residents all of their meals in a great dining room, and adhere to dietary restrictions. They have daily activities for the residents ranging from morning exercise, to bingo, to a painting class. They also go out outings. Some simple like to a local grocery store to get their necessary toiletries and such, and once a week on a full day outing. They also have movies almost weekly that they show in one of the common rooms. Residents are even allowed to have a pet cat if they so choose. Some of the rooms are private having their own kitchenette and living spaces/bedrooms, plus a bathroom. Others are double rooms with 2 private bedrooms and a shared kitchenette and bathroom. My only real complaint is one that is found at pretty much all facilities of this nature, and that is the understaffment of CNA's. There are only 4 CNA's on duty at any given time. They care for, bathe, give medications, and other tasks for 75-100 residents. This is not enough staff. My personal thought is 1 CNA to every 8-10 residents. The average rent is $4000 a month per resident. At that rent, they should get a little more personalized care. But other than that the facility is fantastic.
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