Brookdale Fort Smith was absolutely beautiful. The residents had made such a good feeling that I thought about moving in, but then my daughter and I discussed it, and we decided not to. They had activities every day. The room they showed me would be perfect for me. It's perfect. They had everything there. They had a screening room for movies. They had a library that was interesting to me because I read a lot. I just know that I love the place. If I ever have to go somewhere, that would be the place. I'm a vet, and they gave me the information that I needed to contact the VA to help me pay for a room.

Brookdale Fort Smith is a small community, which is what we're looking for, and the people are really nice. I think that my friend will thrive there. We chose it because it's closer to where I work, and it's a small facility, so there's a little bit more one-on-one care. The staff was exceptionally knowledgeable, and they did a great job. The rooms were very nice. The one they showed me has been remodeled, and they said that they normally remodel them when people move out, and it was very nice. The place looks super clean on the outside and super clean on the inside. It seems like a really nice place. They have a TV room, a library, a nice little cafeteria, and a nice courtyard. They allow pets. My friend has a couple of cats that are her buddies, so we're glad that we will be able to move the cats in with her. The dining area looked nice. We have not got to sample their food yet, but the menu seemed to have a variety. It seemed to be a good menu.

My father moved into Brookdale Fort Smith. They were just really helpful, informative and we liked the location. The staff members were awesome. It's in the middle of downtown Fort Smith with lots of convenient retail around. His room was nice, and everything's well-kept and clean. They have bingo, a theater room, an outside area, and a patio area. It's very expensive, but it's comparable to other facilities.

The staff at Brookdale Fort Smith, especially the young lady that took us on tour, were very nice toward us and full of information. The place itself was very clean. The living quarters and everything was up to date. They have a beautiful dining area and the apartments were just beautiful.

We had a very good experience in our visit to Brookdale Fort Smith. Well, I love the personnel, they were very nice, very helpful, and answered our questions. I also liked the fact that the clients that were there, were very friendly as well. A couple of the ladies wanted to know why we were there, and so I stopped and talked to them for a while. I just like the way it was set up. I loved the activities, all the different activities and that's one reason why I was kind of sad that we wouldn't be able to have my dad at Brookdale because he's a very social person and I think that he would have enjoyed all the variety of activities that they have there. The facility itself was very nice, very clean, lots of open space, which I love. They're just not on top of one another, and you can go to different parts of the facility and do different activities. So that was nice. They've called me on several occasions just to kind of double-check on my dad and kind of describe what his specific situation was, and I've kept them up on it as well. I appreciated them doing that.

I toured Brookdale Fort Smith and it was very clean. All the people who work there are very friendly, and it seems well organized. They were very friendly, very nice, and very professional. The rooms and apartments were also clean. When we visited, we went and saw a model room, they had the furniture in it, and everything looked really nice in there. Then we went to the one that wasn't furnished, just an empty room, and it was very clean. It was a nice room. They have Bible study there, and they have a library.

Nice, well kept facility, excellent staff providing care and attention to the residents. Do a great job and have patience under sometimes difficult circumstances.

Facility layout is very good. When we dined with them pre COVID, the food was very good. Because we were not allowed to visit during COVID restrictions, I was not able to see what was going on for a year. When the facility was finally opened up for visitation, I was not happy with the cleanliness of my family member’s room. The carpet was dirty, the bathroom was dirty and the kitchen sink was dirty. Although they claim to clean once a week, I don’t believe the apartment had been dusted or sinks cleaned in quite some time. When I quizzed them about it, they stated they only dust once a month. They stated that a change had been made and the caretakers were now responsible for cleaning the resident’s room when needed. The staff is friendly and helpful but I really believe that the cleaning guidelines should be stepped up a bit. Overall, this would be a good facility for someone who can take care of themself and is totally independent but not as much for someone who is less capable and requires more attention. I often felt like they were understaffed for the tasks that needed to be completed to provide a full service for everyone.

My experience with Brookdale Fort Smith is good. The food is fine, and they have a nice dining room and lots of activities that people can join. They also go out to eat in restaurants. They offer discounts on different things depending on your level of care or if you're a veteran. They have a qualified person on staff for maintenance who does a good job.

We like Brookdale Fort Smith. I have nothing negative to say; everything has been good. My brother likes the staff. There are several activities posted, but he is not taking advantage of those. He likes the food. He does not eat in the dining room often because he only has one arm, so he is a little self-conscious; the staff brings the meals to his room.

My father in law loved Brookdale. He loved his apartment and all of the staff. He felt the meals were good. He participated in the exercise class and bible study. He enjoyed talking to the manager, Joe.

We put mom and dad in Brookdale Fort Smith. My dad and I went out and had lunch there, and he liked it. Because Dad liked it and it has memory care, we'd be able to just move them from the regular part into the memory care unit. I enjoyed the food. It's pretty cool because you get a menu for breakfast, lunch and dinner, and they have meal options for each time. If they want French fries, and they don't want the burger, they can just order the French fries, or if they want carrot cake instead of ice cream or both. It just gives them so many selections and options. If they're not well, they can have a meal brought up to their room. My mom and dad are in a one-bedroom apartment. Dad was really thrilled about it and was looking forward to it. I liked that it has a small kitchenette and a big bathroom with all of the grab bars in it, a big shower, and no tub. The facilities in there are just wonderful. There's staffing 24 hours, so if something were to happen, there's an emergency pull cord in there so someone could come right away. The bedroom itself is spacious and the living room is a good size. It's nice. Some things are a little dated in the room. I asked them to remove the cook stove, and it hasn't been removed, but they pulled the fuse. I expressed concerns to them, but usually they're great about trying to working with us and getting things straightened out. The medical staff is there. The head RN is awesome, and the executive director is great. We have to iron through so many difficulties that my mom has created, and they're very understanding about all of it. The only big negative is that Dad is retired military, so he should be getting all his prescriptions for no cost through Tricare. But they had to start getting their prescriptions though what Brookdale calls Omnicare, which is an out-of-network pharmacy, so their first month bill for prescriptions was $500. We're trying to deal with that, and I went to the executive director and said this isn't right. My dad retired from the service and he deserves to get his medications for free; that's part of the benefits. So, what they're doing is they're working with us and will manage them from there. The nice thing is that they do work with you and if there are problems, 99% of the time, we've been able to resolve them.

My father was placed at Brookdale Fort Smith. They're wonderful; however, they were unable to care for my father because of his level of needs. He lived there for about five months. The room was spacious, clean, and well maintained. Their food and dining facility was excellent. They had a wide variety of activities. The level of care was excellent; however, my father deteriorated to the point where he could no longer reside there.

We didn’t care for Brookdale Fort Smith because it was several stories high, and my parents would have been on a higher floor. When we went up there, it was very warm, and the elevator was kind of jerking on the way up. They’re not comfortable. We didn’t care too much for the apartment that we saw. The woman that talked to us didn’t have a lot of answers for our questions. There weren’t a lot of people that lived walking around, they don’t seem to be out and about and we were turned off by that one. We went upstairs on the 3rd and 4th floor, and they’re older. They used to be apartments, and they are kind of older. We weren’t impressed with it. I didn’t see anyone doing anything. There was a lady that was coming back from the casino, but I don’t know any other kinds of what else they do. It’s not what we wanted.

Emeritus at Willow Brook is the best in our area. I visited this place and it was good. Its environment was very good as well. The staff was very personable and helpful.

My mom moved into Willow Brook and we are so pleased. The staff is so caring and the food is great! It's been a wonderful experience to see my mom so happy!

The people at Emeritus are nice. The facility is clean, very pretty and comfortable, and the apartments are lovely. But what good does all that do if the food is awful? That's the main complaint. I went to the director and I think there were a lot of patient's families calling because their parents are upset about the food. My dad is diabetic, so he wants the caregiver with him all the time so she could cook for him, because half the time he can't eat the food. I had a little issue with them not taking out his trash and they weren't doing his laundry. But I got that all straightened out. He doesn't participate very much with the activities, although he plays bingo. Sometimes they take them out for breakfast and for lunch.

I work as a Caregiver part time. I had a client at this facility and spent 3 shifts there. The entry way nice, more like a home then a facility. There was nice furniture and clean carpeting. There was no smell as there often is with nursing homes. I did hear other residents that had doors open. It also took me some time to find an employee to give me directions to the client's room. The client's room was medium sized, well lit, and furnished. I'm unsure if that was all her responsibility. There were 3 rooms, one made up the living/kitchen. There was room for a small table, television, and love seat. Fair size bedroom and bath that allowed for equipment needed to assist the client. There was a nice view from the window. I met with a few of the staff. All were polite and dressed in scrubs. I did overhear some gossiping about a certain overweight patient. That was certainly not professional. However, I would like to think it was a one time issue, as there were no other recurrence during the time I was there.