If I had to rate the nurses and therapists, they are all wonderful! We didn't meet anyone we didn't like. My mom was treated like a princess. The food is great. It's clean. However, the main problem with Encompass is poor case management. My mom came out of Encompass on a Friday. Even though she was ready to come home, it was too soon. She doesn't have the support of medical professionals at home around the clock if something bad happens, and my dad is disabled and unable to care for her. We were receiving her medicine, supplies, trach supplies, and bed the same day as she came home. I can understand medicine the same day, but nothing went right. The bed ordered is not the bed she was supposed to receive and she can't roll in it. It's too small. They didn't bring what was needed for her to do her breathing treatments, and we couldn't get a hold of home health or the supply company for the part. The people who came with her trach supplies didn't even bring a suction machine. They had to come back with it and when they did, they didn't hook it up. Come to find out it didn't even work right and she ended up back in the hospital the next day because she almost choked to death. Oh, and she has pneumonia. It's not ideal to send your patient home on a Friday when home health can't come out that day and all the places where you'd get supplies are closed. It has been a nightmare.

I was on an in-patient program for a month and I did not get enough treatment. The therapist took care of two or three patients at a time. The out-patient program was better than the in-patient. I hoped to get well sooner.