My wife was at Complete Care at Oak Ridge. She was in rehab there for three weeks. I think they were very understaffed. My wife pushed her light on, and it might have been an hour and a half before they came in and checked on her. I wasn't too happy about that. Their communication wasn't very good either. They told me they were going to give her a COVID and a flu shot, but I had to call them to find out if they gave them to her. Nobody told me they gave them to her. I wasn't too happy about that, too. The social manager was a pretty nice guy, and he was very helpful. My wife's room was a private room, and it was pretty nice. In the first room she had, the commode kept stopping up, so they had to move her. I finally just told them, 'We're not going to call a plumber. We are going to move her. Put her in a room.' Because she broke her hip, she didn't participate in any activities. They offered activities. They had other stuff, and it was a pretty nice nursing home.

My mother was taken to Oak Ridge Center, and it's a good facility. It has lots of room and it's very clean. The staff is friendly. They can request a private room if they want, but my mom is in a shared room. They have group activities inside, but I know nothing about it. There's an activities area but nothing else. They are allowing visitations at the moment. Her stay is being covered by Medicaid, and she is staying for long-term care.

I want to thank the staff at Oakridge for the care they have given my Dad Jon “Pops” C. The staff has been amazing to my Dad and even us his family at times! If he can’t be home with us at least I know that he’s being well taken care of there. But the best part is Dad seems happy being there. That’s the most important part.