The overall attitude is very corporate and uncaring; my relatives receive little support while paying out a LOT of money. The theme is "You're on your own; we're not really interested." Some of the staff are caring and helpful, but the powers are more concerned about the bottom line. The food is TERRIBLE, and outrageously priced, especially if you need it delivered to your apartment. I'm hoping to help them move.

The Waterford at Fitchburg was way too expensive. They provide the meals and the meals I saw were very poorly made and were of poor quality. I went to the independent part, but it's all in one building. If you're walking through, some apartments were assisted living, some were independent living. All meals were included and I didn't like their options because that was on top of what you pay for your apartment. At one time, the apartments were condos, so when they switched them over, you have to pay for all your electricity, heat, etc., so it really brought the price way up. The place was OK, it did not wow me, but it was very clean. They are limited on budget, too. They do the best they can, and that's understandable. The building was 20 some years old, but that didn't bother me so much. When I asked the staff about the age group, it's 55+ for people living there. I said, "How many people are in their 70s?" and she said very few. I was looking more for an active group because I'm not 70 yet. The one who welcomed me was a little pushy, but very pleasant and knowledgeable. She sent home some bakery stuff in a little gift box, and it was average. I didn't have a meal, but what I saw of them serving was like cafeteria food. It felt more like an institution. They had a beauty parlor. They're really geared towards the assisted living more. If you're independent and you move into the assisted living, you could stay in your same apartment, you didn't have to change apartments.

The staff is every caring and responsive. My father is very happy & well at the Waterford. He loves his apartment which is spacious, bright, open and, of course, very nicely appointed for seniors. He would request a greater variety of meals, but enjoys them all the same. Staff has been very committed and responsive to the pandemic and has kept the population well & safe.

When we learned my mom could no longer live independently, I visited several facilities and The Waterford at Fitchburg was by far superior. The rooms are very spacious. My mom has a 2 bedroom with a den. There is plenty of room for her to navigate the space with her scooter. The staff are amazing and always friendly. I never see or hear staff members putting the facility down, as I saw at her former facility. As of October 16, the facility has remained Covid free which is due to the incredible leadership of the organization. They have worked hard to keep families informed of the changing rules and coming up with creative solutions for visits that meet the guidelines. Staff has handled a couple of medical emergencies expediently and professionally, always keeping me informed. Mom's most recent experience at rehab was not good, but the bright spot was Waterford staff. They worked with me to get her home as soon as possible. She is happy to be back where people know her and truly care about her. I sleep better at night knowing she is in good hands at The Waterford. Taking care of your loved one is their number one priority.

When my 92 year old mother-in-law fell 3 years ago, we needed to move her closer to us with assisted living services. We chose the Waterford and haven't regretted it one bit. The apartments are large and bright with the necessary accommodations for elderly clients. Laundry is in the apartment and done each week for her when the apartment is cleaned. The med cart and staff are fabulous. They have managed several medical emergencies wonderfully with safety of the resident in mind. She gets all 3 meals (which we think are tasty) each day and can choose from an alternate menu if she doesn't like the meal option. Services like hair salon and PT are available on site. We are comforted to know that as she declines, we can add more assistive services. Currently dressing, bathing, and help with using the bathroom are provided daily along with management of her medications. Communications with staff are frequent and helpful. We are especially happy that they have been able to remain Covid free to date (October 2020) which is a minor miracle. The Waterford feels like home to my mother-in-law and we expect her to enjoy her time left in the comforts of a home atmosphere.

We came from out of town to make a quick decision to move relative from rehab to assisted living. Sarah made visit happen & arrange for move-in very quickly. Apartment was prepared & things fell into place. Apartment is very spacious & includes many amenities for comfort including fireplace, washer/dryer, porch, & grab bars in bathroom. Relative is very happy & says the meals are delicious & nice variety. Movies in “theater”, hair salon, & activities offered. Convenient to have PT/OT available onsite. Nice patio area. Staff has been very accommodating & wonderful. Response to relative’s needs met with understanding & compassion. All this is being done with health & safety in mind due to COVID-19.

They have several room sizes to choose from. My parents are in a 2 bedroom with a den for their computer. they are 89 and 91. My mom especially enjoys walking around the facility with her rollator and grabbing a couple pieces of fresh fruit that is always available. the balcony gives her a chance to care for plants that we give to her, and a beautiful view of the Koi pond. They started out on the meal plan, but now feel comfortable cooking in the apartment.

We really liked The Waterford at Fitchburg a lot. The apartments were wonderful, large, had a full kitchen, and a full dining room. It was a beautiful community, but when we run out of money, they will not take Medicaid. So we would have to move. The food was wonderful. The staff was very nice and because I'm lactose intolerant he came out to talk to us. The residents like it there as well.

I liked The Waterford at Fitchburg a lot and it was very nice and clean. The apartments were nice and I liked the koi pond outside. They had a touch of nature right in the city. I would recommend it. The staff member who showed me around was absolutely wonderful and I liked her a lot. She had a lot of information, spent a lot of time with me, and made me feel very comfortable.

The Waterford at Fitchburg was very nice. I like it a lot. It had a lot of nice amenities and programs, but it was just too expensive. The staff was very friendly and very nice. They answered all our questions.

I went to The Waterford at Fitchburg. When I went there, the place was empty and everybody was gone so I did not meet any of the staff. She said they had an outing or something. There was a variety of rooms and they had options. Every room had a fire place and a balcony that looked out the garden areal. There was a heated swimming pool. It was very luxurious. My interest in it was that I would like to be able to attend things at the University of Wisconsin and I thought there was a bus line and it was not that far from the university. That was my major attraction to it.

I was very impressed with Hyland Park of Fitchburg. The staff was good. The place is very well-maintained and very clean. It's a modern place and reminded me of a hotel. Everything seemed good.