This has to be the worst facility of it's kind in Dane county. The food comes cold and bad the rooms are not air conditioned. The head nurse is rude and sarcastic. They don't have phones in the rooms which are so small there is no place to sit down and no chair available when you go to visit her. My wife was there two weeks for physical therapy which she never got, she got bed sores When I realized if she was to ever to get better I need to move her to another facility they did every thing they could to prevent me from moving her. I would never let a loved one go there.

First of all this website is extremely misleading. The facility is nothing like--is not pretty at all. This makes it looks like some nice luxurious hotel and its far from that no air conditioning in the rooms, food is sub-par. The CNAs for the most part seem very caring but also seem to be overworked. But director of nursing is pretty cold and don't know why she's there. She may "know" nursing but the one she fails in is kindness and bedside manner. She talks down to the residents. The administrator seems to be very young and doesn't seem to have enough life experience to be running a facility. She's also pretty cold an I just would not want anybody I love to be in a facility where the top 2 management people are so cold!The only staff that I had a positive experience with and I cannot remember her name, was the admissions person and she was just so nice and so warm. She seemed to truly care about the residents and my aunt who was there had nothing but wonderful things to say about her. I also met her in talked with her a few times and got that same warm feeling and could sense that she was misplaced in her role. She seems to be the type of person who would be better off working for a company who truly has a mission and wants to take care of its people its patience and not just in it for the greed. I also had a good experience as did my aunt with a social worker and I think her name was Kelly. This facility is owned by a for profit and it shows because it's all about the money. They specialize in taking care of people who no one else will take so if that helps you at all. If your loved one you are told that you are being sent here please try to go somewhere else ask the hospital to try to get you somewhere else and this should be a last resort.

Crossroads of Sun Prairie is an excellent community. They're a little understaffed, but the care is good and the food is good. They have activities available for the residents. They have a library and some other amenities. I have a 1-bedroom which isn't really spacious, it has a bed, a dresser, and there's two people in it. They take very good care of the facilities by keeping the floors and areas clean and the fire exits open.