The facility is generally okay the staff is terrible when you need something they're never around absolutely terrible staff

Regency New Berlin Senior Living was a larger facility that had more respite apartments. I toured those and found them to be very, very nice. It was a very nice facility, even my mother liked it. It is probably what we are going to do respite care. After the assessment, we'll go from there. First of all, what made me choose them is that they had availability for respite care. I wouldn't have to wait until the last minute to find out. They gave me directions as to what the next steps would be. They suggested that I get my mother in for her health assessment. We could complete that and get that taken care of. It was very good because our doctor's offices are right next door, and they do work with them. They talked about activities. They showed me the dining area. They talked about activities that include cooking classes, arts and crafts, and that type of thing. They explained how their staffing worked and how many nurses they had on staff during the day. They had nursing assistance 24 hours. I really was impressed with their facility. It was very, very nice. My mother will be in assisted living for like six days.

We were impressed with ProHealth Care Regency Senior Communities New Berlin. The person who showed us around was very helpful. And this is a place that has 155 apartments in their buildings, with 150 new ones. They have a waiting list. It's owned by ProHealth, and ProHealth has a big clinic right next door to it. It's primarily assisted living and independent living, but also on the property, not owned by them, is a full-service nursing center with rehabilitation facilities.

Please read all the fine print. You will be expected to pay rent even after the loved one dies while living there. You need to vacate everything before they will even consider showing the apartment for rent. Make sure you are aware of that. Rooms are small. Staff is friendly if you suck up to them. It is just a job there. They consider this "industry standard". The food is so-so. I cannot stress enough about reading everything. As the population ages, we should be more aware of senior financial abuse. You don't always get what you pay for. I am scare for my future.

I was very impressed with ProHealth. It was a very nice community, but very expensive as well. The rooms they showed me were very nice. The staff that I dealt with was fine, they also had a lot of activities. They also had physical therapy facilities.

Regency Assisted Living in New Berlin was a really nice, well-lit, clean facility. The staff was OK. There's a little biography of the resident in their room, which is a nice touch.

We visited Regency, and that seemed like a very nice place, but a little more expensive although the rooms seemed new and modern. They do have activities like bingo, scrabble, and bus trips; they seemed to have activities every night. The place is very secured.

My grandfather was placed in this facility. While visiting my grandfather had been placed on the toilet and left for too long a time also. When somebody did come into the room they seemed very bothered by having to take care of it. Since then, my grandfather has passed away. I would not reccommend this facility. I felt disappointed in his care. Many times ignored and not taking the time to understand him. They only did what was required. I expected more from this facility.

I visited the facility with the New Berlin 4-H group as a part of a yearly visit before I went to college to entertain and help the elderly feel appreciated. The staff was kind and accommodating, and the facility itself was kept very clean. They provided everything that we would need to entertain: bingo, checkers, Yahtzee, etc. When a patient was being unruly, they were handled nicely and without trouble. Some patients were eager to interact and tell stories about their kids and their families or times past as the visit went on. Some were incredibly lucky (one rolled more than five freaking yahtzees in one game!). When a patient would fall asleep they were escorted back to their rooms, if on wheel chair, otherwise gently awoken and escorted back to their rooms.I'm not a person who's terribly fond of visiting assisted living facilities, but I genuinely had a better time than I had expected to have.

My grandmother lived at this facility for over one year, in both levels of the assisted living. The location is very good. The front desk staff were pleasant, and the facility is very nice. However, I don't feel like they were very responsive to my grandmother's needs. My mom and I feel she was often ignored (so much so that we moved her to another facility). She was often left on the toilet for over an hour, or not helped when she fell down. Granted, she didn't wear or want to use her emergency response button, but she should've been checked on more. I think her treatment at this facility is endemic of most nursing homes in the United States. Would I want to appoint this facility for me or my mom? No, I think there are nicer places in the Milwaukee area (ie, Franciscan Village and those on Bluemound Road).

My father lived in Independent living at the Regency for 5 years. The heating and air conditioning were very hard to control. A/C was very noisy. When he died, we worked very hard to clean out his apt. by the end of the month and spoke several times to front office staff. No one bothered to tell us that his contract required payment of one more month's rent. That extra time would have allowed us to sell rather than give away some of his furnishings. It also would have reduced the stress level immensely. Instead the Regency benefitted and had a month to update apartment on our money.

Regency Assisted Living is a lovely home in New Berlin for people who can no longer care for themselves as before. I had my dad placed there after he became dependent on others for his activates of daily living. Being a nurse I know what to look for and want in assisted living which was a help in choosing this facility He was happy at Regency since the building was located on what had once been his parent's farm he would say he felt at home. Regency was a very well kept building.very clean and furnished very nicely. The nursed and CNA's were respectful and helpful to him. They enjoyed him and he them since he was quite the joker the staff just went along with him. He never complained there. The food was good and he had an adequate amount. It was the type of food that appealed to the elderly nothing fancy just meat and potatoes. His laundry was done for him and returned in a timely fashion. He never so much as missed a sock which is common in large facilities. They had activities that interested him and some of the other men---a good card game. Once a week they had party night and the residents could have a beer which was a thrill for him since he worked 37 years at Miller Brewery in Milwaukee. I would highly recommend Regency Assisted Living to anyone.