My stepfather went to Linden Grove in Waukesha for rehab. Before he was there, he was a very independent person, meaning he was driving, walking and caring for himself. They wouldn't allow him to get assistance from staff to walk and would only allow physical therapy to walk him. So, if he asked staff to help him move, they told him "No". I thought the purpose of rehab was to get people up and moving after surgery (hip surgery), not just sitting around. Then after about a week he became very disoriented, and the staff had no answer for, but his disorientation then got better. Wondering if they gave him the wrong medications or something because nobody had any answers. Then he had to self-pay, once he was self-pay, they stopped paying any attention to him. Only went and got him for meals and walked behind him to assist him to get to the dining room. At this point he is able to walk very well with his walker. They told him he could only get help from staff. Well, the staff never came to answer his call light even from the beginning. They say they have adequate staffing but when the elderly has to go to the bathroom, and nobody comes for 10-15 minutes that is a long time when someone is just sitting there. The resident's room are very dark and small, nothing to up lift the mood so to say. Staff is very unprofessional. Nursing staff continues to do work while family is talking to them, and the administrator was telling my stepfather that his home had nowhere for him to go. She didn't even have the information to be saying that to him. They allow him to just sit and won't even take him out in the halls to walk. I would never put my family in this facility.

The facilities at LindenGrove Communities in Waukesha were just average. The buildings were nice, but nothing was exceptional. The rooms were kind of dark. Tracy was the one who toured us. She couldn't answer all of our questions though, because she didn't deal with some of them, but she was nice. We were actually all ready to send my mom there, but the director (Missy) misled us and wasted our time. She led us to believe that they had skilled nursing at their facility, but they didn't have it. It was the other location. So, we felt like we wasted a whole week of our time when we could have been focused elsewhere and talking to other facilities.

LindenGove Communities in Waukesha had all the amenities that my parents would need. The staff is good with communication. Their rooms were good sized for all their furniture, but the care for Medicaid was the biggest part. They also have one staff person that takes care of all the games and any activities that they do. They don't serve food inside the bedrooms, everybody has to go out to the community area for food. So, they get the people out of their rooms. They accept pets. So, they have a fenced-in area for that also.

I don't have a lot to say about Linden Grove because we're not allowed inside, but my parents were very happy when we saw them today. My dad rated Linden Grove as excellent. They're very happy, and he's not easy to please. My dad said the food is fantastic. The staff has been very easy to work with. They're in a garden studio right now. They did not have a 1-bedroom open. We had to provide the TV, the phone, and the furniture. It's just a bare room, and then you had to provide all the furniture. We checked around and there were more expensive places. The value for the money is really, really good. It's a good price for what they have. Everything is done really nice. It's decorated really nice. It's just perfect for them, and they're comfortable.

My mother was a resident of Lindengrove Waukesha, but I wasn't really happy with the place. It was a new venture for them and my mom was one of the first patients they had. I gave them a lot of leeways because of growing pains, but it never ended, it was just problem after problem. She was in this place for many years, which I was OK with. She was in an apartment by herself and she basically ate her meals there. That was fine but then her health deteriorated and she needed more help. The location is actually a wing of a rehabilitation hospital, and they opened up an assisted living section. The meals were included and it was more costly there. There were activities she could do although she wasn't really doing any of it. All her needs were taken care of. The nice thing there is that they had a system where they bring in an optician, a dentist, a podiatrist, and a doctor. So she doesn't have to go anywhere, and I appreciated that. I never tried their food, but I saw plenty of what she ate. They had to grind her food for her because her dentures didn't fit anymore. It all looked very presentable and she liked it. The staff depended on the person; they had some bad ones over there.

My father has been at Linden Heights for four months now, and he is happy. The place is very clean. He has a large room with a bathroom and a shower in it. The people are really friendly, and the staff is really good. They give him his medication every morning the way he is supposed to get it. They clean his apartment and do his laundry. Everybody seems to enjoy the food. They got bingo, music, and outings, but he doesn't really participate too much, and they had a nice Christmas party.

I felt that the elderly were being treated very well. I know this because one of the residents there that I talked to had great things to say about the place. All that matters is that the residents feel like they are at home and that's exactly what was happening there.