I was at Crossroads Care Center of Milwaukee. It was not a very nice place. It was not very clean, the nurses were not very nice, and my social worker was not cooperating at all. It was on lockdown because of the coronavirus. The food was horrible. They had a smoking patio outside and that was about it. The nurses were OK, but I had more of a problem with my social worker. They should help the patients that are there.

The staff were really friendly. They showed us around and even introduced us to some of the clients that went there. This shocked me because usually when we visit different facilities they're really dry. Some don't take the time to talk to you or ask if you have questions. There was one time we looked at a facility and they gave us the quickest tour I have ever experienced. They zoomed right through it. That along with there dry voice and "i don't want to be here" attitude definitely got them scratched off of our list. if they can be so dry and careless with a simple tour, then that leads me to believe that they'll be careless with my grandmother. that's my biggest fear. no one wants their grandmother to be treated poorly anywhere at any time. That's why i look for quality facilities with genuine caring people.