Newcastle Place
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- 12600 N Port Washington Rd #300, Mequon, WI 53092
- (262) 387-8800
- 4.8 ( 2 reviews )
- Assisted Living, Nursing Homes, Continuing Care Communities, and Memory Care
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Description
Reviews
4.8
( 2 Reviews )
Kate S.
December 14, 2022
My mother lived at Newcastle Assisted Living for a few weeks before breaking her hip. We have no complaints about care and service provided at the Assisted Living. After breaking her hip she was discharged to Newcastle's rehab unit which was a completely different experience.
Unlike the Assisted Living, the rehab facility is not attractive. My mother's room was small and joyless. The common room is filled with old mismatched furniture situated so that residents are not seated together. The same completed jigsaw puzzle was on the table the entire time we were there. Next to the common room two aides were always there talking to each other. When asked for help, they talked to each other, not my mother.
We noticed changes in my mother's condition and made the staff aware. I'm not sure how bad things would have had to have gotten before any of their staff noticed.
Steve
March 23, 2019
My parents are staying at Newcastle Place. They're happy there. Everything has been good. The staff members are always good; I never had a problem with them. They have been wonderful. The services are all good, too. Nobody has any problem. My parents have two separate rooms. There are plenty of activities available for them but they haven't been partaking; however, they take them out for exercises.
