Van Mall was very nice and the apartment was nice, but it's near a mall. There were trees, and it's a more dense population, so it doesn't get natural light. The staff was wonderful and the tour person was very professional and very caring with a lot of empathy. They can relate with what the children are going through. They had good food.

My mom is in assisted living at Van Mall right now. It is really like being in a fancy hotel instead of a retirement place. They have multiple choices of food, not just two, and the dining room is like a restaurant with linen tablecloths. It's a good place. They have more amenities and activities than any other place I visited. They have a little gym area with chair exercises and bikes, and there is somebody in there who can help you all day long. They have six to seven activities a day, like art and games.

I got a very happy feeling frpm Van Mall. The decor was very upscale, the people were very nice, and the dining room looked great. We really liked the floor plans of the rooms, which had two bathrooms. It seemed like a homey, little apartment. The staff was very friendly and nice, and the girl we talked to had been there for 10 years.

Van Mall was a little rundown and needed some exterior maintenance. The staff was knowledgeable, but they were writing notes out of sight of us, so it seemed like they were hiding things. They were odd.

My mother is a current resident of Van Mall. I like their pricing and I like the facility. It isn't too big like some of the others. It has a lot of activities that she is interested in and so that was the one that I chose. The facility has independent and assisted living. Unlike some of the other facilities that just looked huge and really more catered to independent, this one caters to both and they engage in the activities together. It also has a combined eating area as opposed to a different eating area for independent versus dependent. It has a beauty salon. They have activities for people who need more assistance like my mother and for people that need less assistance. This facility has activities in the evening, which is important because often times seniors are lonely at night. It also has performers that come into their activities room. They have birthdays that my mother would get involved in. One thing that they have which I was unable to find anywhere else was that they have the thing called Life Enhancement. It is for individuals that need a little bit more one-on-one with their activities. This is a group of about seven women and they would get together in the morning, they would do light activities, etc. My mother looks forward to that. However, they don't have a two-person assist. When my mother was starting to need that service, as it turned out, they just put some physical therapy in place for her. However, if they would be able to accommodate a two-person assist, maybe the family would be willing to pay that additional cost rather than move their loved one. Regarding the staff and their care, some are more caring than others. I think most of them are in there for the right reason. However, what is really noteworthy is that the administration takes that very seriously. If there is any indication that somebody is being inappropriate or rough, they try to get to the bottom of that with re-training or whatever they need to do, so they're very responsive to the concerns that are raised.

I'm very well taken care of from where I am. I have absolutely no complaints whatsoever. I am at Van Mall retirement and assisted living. These people take loving care of me and I have almost died a couple of times. They take care of me.