They treat their residents trouble can't get a shower didn't get dinner was waiting 45 minutes to go to bathroom got irgnored

Well they didn't kill him is the only good thing I can say about this facility. He went there to reach therapeutic levels of blood thinner unfortunately he was transferred there on Christmas Eve & wasn't given the injections until the day after Christmas. I could not reach anyone & he could get anyone to answer any questions about his care. They do not do blood testing on the weekends & holidays & he was supposed to have that done daily. There aren't any supervisors or supervising staff on weekends & holidays. I called on New Years Eve & due to problems he was having & the phone rang 10 times then a message came on stating the person at that number was not answering & to please call back, I did that 10 times & no one answered. My husband was able to flag down someone in the hallway & I told them I was going to send an ambulance there to do a welfare check on him & that got something moving.

First of all i love & appreciate everyone there, from the housekeepers, laundry, the aides', nursing staff, the cooks, kitchen staff, the management & EVERYONE one in between, in my opinion, they all have a part in keeping residents safe, healthy & happy. They are all open & approachable if you have any complaints or worries & also regularly scheduled 'Care Conference Meetings ' that you & your loved one can discuss any & everything. I also LOVE the residents there, i feel like & have been told by them that i'm family. My moms favorite activities are Bingo & The Gift Shop Cart. Before Covid, i was able to go & enjoy lots of wonderful activities that they were able to offer, like Musicians, Book Club, Crafts, Monthly Birthday Parties, Monthly Family Meals, Outtings. I had a big wonderful birthday party for my mom last year, it was so fun, I always feel welcome, ive met lots of wonderful people there, residents as well as employees that i consider friends, on that note, im very happy & proud of how healthy & safe they've kept everyone. My moms room is kept clean, as well as the rest of the facility. Its not perfect, but nowhere is. I feel that they do a great job and you have to take some responsibility & be proactive, if you or your loved one sees or experiences something negatively, you need to bring it to their attention. My mom has been a resident there for 14 years & she has made some wonderful friends with other residents & employees as well.

My dad was there for about a month. His room was clean and had everything he needed. The food was adequate. The staff was wonderful. They are kind and caring. Would take my dad back there if needed.

My mother was in Frontier Rehabilitation. They worked with her until she was able to walk. The rooms were good and pleasant, and she liked the food. They helped her a lot, and the staff was nice.