Hilltop
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- 111 Denny Lane, Winchester, VA 22603
- (540) 667-5323
- 3.5 ( 5 reviews )
- Assisted Living, Independent Living, and Memory Care
Related Costs
Description
About This Community
Hilltop is a small close-knit community located on 5 acres in scenic Winchester, Virginia. We are conveniently located 10 minutes from Old Town Winchester with its fantastic shopping, restaurants, and entertainment.
- Beauty/Barber Salon
- Music
- Games
- Religious Services
- Arts And Crafts
- Family Events
- Ice Cream Socials
- Monthly Birthday Celebrations
- Outdoor Space
- Enclosed Secure Courtyards
- Resident Transportation
- Resident Outings
- Physical Therapy
- Occupational Therapy
- Speech Therapy
- Cable Available
- Furniture Rental Option
- Personal Laundry Option
- On-site Physician Available
- Pets Allowed
- Respite Available
- Wifi Available
Reviews
3.5
( 5 Reviews )
Jennifer
February 15, 2023
My mom has moved into Hilltop. I like how clean, warm, and caring it seemed to be. Their staff is compassionate under a lot of stress. They made us feel at ease when we were having a hard time moving her.
My mom's room is about 18 ft X 18 ft. It has a window, a closet, a sink, and a shared bathroom with another resident. It is just the two of them. It is kind of dormitory style, but it is bright and clean. They are extremely accommodating to what we could bring in for her. They are on top of her needs and her health care.
They do everything from outings, movie nights, games, puzzles, and interactive meals. They check on them for hydration four or five times a day. They also make sure they're eating snacks on top of their regular meals, getting up and moving, taking walks, and socializing.
I was extremely impressed with just the mindset of the staff there. I know it's easy to get burnt out and not hide it. They were all extremely professional, loving, caring, and reassuring. They have checked in with me several times. After a very long moving day, they were unflappable and fantastic. They never once made us feel like we were a burden.
DWA11
November 30, 2022
I have been to this facility several times to visit a family member. They appear short staffed each time I am there; caregivers are often absent or occupied with other duties. During a recent visit, the person at the front desk paid little attention to our arrival (someone else let us in) and when she did, she acted a bit irritated at the interruption. The sign-in book and visitor tracking process are a mess, DSS inspection reports are dismal, particularly with regard to tracking medication and care, and I have yet to see an inspection report posted during any of my visits. At one point, there were things piled in the bathtub which did not appear to have been used recently. There are several activities listed on the calendar. Overall, I would recommend looking elsewhere, if possible.
David
June 10, 2022
We went to look at Hilltop and talked with the admissions lady. She was very good at showing us all the different wings, the dining facility, and the facility as a whole. The outdoor facility is paved and easy to get around. It's enclosed, so there's no chance of anybody escaping from the memory care section. There seemed to be a second outdoor area, and they had a place where you could pot some plants if you wanted to, so that was very nice. The staff members that I met were very personable and nice. The facility was very nice, clean, and had nice wide halls.
Vicky
The memory care at Hilltop is a locked facility and we were extremely impressed with the level of contact they have with their residents. They're very hands-on. When you walked in the door, it felt like home. It has a very, very relaxed atmosphere and I found that the employees truly loved their residents. I didn't always feel that in some of the other ones we went into. It had a very homey feel and they put in a lot more hours than they're getting paid to put in. So, it would seem to fit our father better than the other places we had seen.
The place was spotless. They have single occupancy and double occupancy rooms available. They gave us a tour back in the kitchen where I met the people that cook the meals, and no place has ever taken us back there. They have several different food and dining areas. The memory care residents have their own dining area as opposed to the rest of the home, but it was adequate, comfortable, and decorated nicely.
My experience with the staff has been wonderful. They have been in contact with us several times to make sure we had all the information we needed and what questions we might have and that sort of thing, as opposed to other ones that we went to that I've not heard from. They are very attentive to their residents and the family of the residents, very understanding, very caring, and they seem to know what they're doing in this facility.
Terry12345
January 10, 2019
This is the most terrible place that you could ever put anyone into. My mother was placed into this horrible facility and her condition declined very rapidly due to the extremely poor care she received here. The food was terrible, the Memory Care Unit was unappealing and smelled bad. It was severely understaffed, and the staff was unresponsive to my mother’s needs. My mother did not get enough to eat of drink and was denied proper first aid and other basic medical attention here. When I would try to ask for for food, drinks of water, or basic medical attention for my mother, I was told that I was ”stressing the staff.” Many things that I brought to my mother mysteriously seemed to come up missing with no plausible explanation from the staff. They do not supply much in the way of basic toiletry items for residents, and my mother's clothing and other things were often ”lost.” When I wanted to get permission for my mother to see her specialist physicisns, Hilltop not only does not supply transportation, but I was told that they do not even allow their residents to leave the facility for this purpose! There are no hearing or vision care services or dental care services available for residents. The rooms are small and plain. lRun, do not walk, away from Hilltop in Winchester!
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