The staff at Ashland Nursing and Rehabilitation Center was nice and pleasant, but when we first came in, there were no linens, towels, soap, paper towels, and things in the room. The place wasn't what I call "clean." My husband had fallen twice while he was there and hurt his arm. With him, he needed more than the care he was getting. He needed somebody to help him. I was there late in the afternoon and his tray for breakfast was still sitting in the room. Plus, they lost some of his clothes and I'm still trying to get results from that. When we brought him home, his legs were real swollen, because he was spending the whole day in the wheelchair. So, it just wasn't a good environment. Maintenance was not good either. I went in there and there were crumbs on the floor, under the bed, and things that had dropped and nobody got them up. It's all one floor though, which of course is nice, but I wouldn't recommend this place at all.

I realize that Ashland does not have the newest paint, the newest flooring, the newest furniture or, frankly, the newest anything. However, the love, devotion, compassion, and caring I witnessed staff members give to my father-in-was absolutely astounding and brought me to tears. Despite SEVERE understaffing, NO resident was left without a kind word, a little joke, a pat on the hand, and my FIL -- who was completely incoherent and bed-bound was treated with nothing but love and respect by Keisha and Kate. He was ALWAYS clean, turned, and had his hair brushed. Say what you will about the appointments of the place, I'll take loving, dedicated staff over the newest decor and freshest paint ANY day!

My father-in-law is in Ashland Nursing and Rehabilitation Center. They have 24-hour care and one-on-one care. Everybody's very helpful. The nurses are available around the clock to answer questions. The rooms are either single or shared rooms. They have a TV, dresser, bathroom, blankets, beds, and air conditioning. They do arts and crafts. They have bingo. They get haircuts.

THEY STILL SENDING HIM THE WRONG STUFF AND THEY NEVER COME TO HIS ROOM TO SEE WHAT HE LIKES. AND THEY R STILL. SHORT HANDED ON 3 - 11PM AND 11 - 7AM. AND IT TAKES THE CNA'S FOREVER TO ANSWER THE CALL BELL. HE NEEDS A SETTER

My family member has just arrived and already has been treated with the up most disrespect. I have better communication skills than all the nurses there they have no call button for my loved one and she is in really bad condition. I suggest you start paying close attention towards your patients before someone dies. It has the worst smell and is gross and is not sanitary what’s so ever it’s really sad that I can’t go to sleep without worrying that my mother may or may not make it through the night.

THIS HAS TO BE A LAST RESORT. The facility does not tell you what's going on. They have cleaned the place up a bit since I last visited my a friend there, but it's a different experience now that a family member of mine is a resident. The staff will feed them and leave them hanging on most everything else. If your family member uses adult diapers, you better teach them how to change themselves before allowing them to come to this place. If your loved one needs around the clock care this is not the place you want unless you can train them to be sick on demand from 8-4. Care aft 430pm is substandard at best. The place is short staffed, the receptionists will tell you off rudely if you catch them on a bad day. Sorry for rambling. This place is unaccommodating. They have a long way to go as a so called skilled nursing facility. Lord my prayer is that you help the people there including my family member. Amen

It is always hard to be put in a situation where you can no longer care for your loved one at home. Home is the best place to be surrounded by people who want you to succeed and become stronger and more independent. Our experience is really more than just an experience at this facility, it is a family's worse nightmare. I will only summarize the care our loved one received since it is a long story with event after event that continued for 14 days until this person passed away. This facility is a Veteran contracted and due to the COVID-19 pandemic the Veteran facility had rules placed for no admissions. Our loved one was bedridden due to weakness caused by a loss of blood from a duel ulcer. After the ulcer was treated in the hospital he needed to begin physical therapy and occupational therapy until he was strong enough to come home. During his stay at this facility he first was put in a room for 14 days (which he never made out of because he only lived 13 days) to be quarantined from the other residents. He was unable to get out of bed therefor he required a bedpan, food, water, medicine and any other items to be brought to him. Let me just say at this point he was neglected by all means possible. He had a stroke 4 years prior to this admission which left his left side weak and his voice very challenging to understand. This Veteran needed total care which he did not receive. This facility is considered inadequately staffed with staff members who are uneducated, lacking in compassion and lazy. The purpose of my review is not to tell you our whole experience because I am sure what I would say would not be permitted. I am sending a very loud message to those who are thinking of putting their loved ones here to reconsider. Read the reviews and believe them as this family unfortunately found out the hard way.

Ashland was terrible. It smelled, they never did what they said they're going to do for my father, and they never came when called. The food wasn't served, or it was cold, and medicine was not given on time. The nurses' station, and the rooms were dirty, and the place smelled like urine. They didn't change my father when he needed to be changed, they didn't give him a bath when he had to take a bath. However, the physical therapy was great.

I remember you had to sign in at the front desk as a visitor. The other patients were hard to get along with because they were old and many were non-verbal or non-responsive. The staff weren't that great because they didn't know how to deal with the residents, didn't know what to do with them. Most of the patients ate together in the cafeteria, except for the ones who were stuck in their rooms, they brought them trays. They tried to have group activities for the residents, like art, music, games and religious activities. The interior was not particularly well decorated, it was mostly white like a hospital although they did allow patients to decorate their individual rooms some. Each of the rooms had its own bathroom, most patients had to share a room with another patient, but there were a few individual rooms. It was a one story brick building heading west just outside of town.