Since August 2021, I have been living at Aspire at West End. What attracted me to this particular senior community were the in house restaurant, an indoor pool and supposed weekly cleaning services. Unfortunately, in the last 17 months, the pool has been available for use only a few weeks, the restaurant food options and quality have severely decreased (yet prices went up), the cleaning service doesn't really do any cleaning and there have been tremendous staff turn overs as well as shortages. With all those issues, it really is not appropriate to raise rent prices. Since you are not able to deliver everything that I was promised when I moved in, the rent should go down in it's monthly price.

I am on the waiting list for Aspire at West End. I like the floor plan. I like the average age of the residents. It is the closest facility to my daughter and her family. The staff was very friendly, very helpful, and knowledgeable. The director was the one who took me on tour. She was delightful, and she cares very much about her facility and the people who live there. The community is strictly independent living. The chef came out and met us when my daughter and I had dinner there. We were both impressed with the quality of the food. The people that I was in contact with were all very polite and very caring. The food was excellent. They only have independent living and don't have anything else for the others. If I were to need assisted living or something that was beyond what I could do with home health care, I would have to move. It doesn't bother me. I'm young enough now that I don't foresee that in the near future. Their median age is 72. They have several quite young people like in their late fifties, so they're more my age.

The place stands out because all else in this densely populated area seems long in the tooth. The Highway shop is one neighbor on Basie Road where something attracts fast, loud cars and motorcycles. This 2019 construction was clearly done at the lowest possible cost; it looks good but things tend to fit poorly, make noise (think washer, dishwasher, refrigerator) and yet look nice because they're new. Lots of staff turnover and food for which all pay monthly, is sketchy at best. Activities range from coloring books to NASCAR race tickets, local plays to D.C. or mountain day trips. Yes, transportation is provided to doctor's appointments if you make them on Tue. or Thurs.

I like Aspire at West End very much. It actually reminds you of going into a hotel. They have a very nice dining room. We liked the two people we met. They had the same sort of sense of humor and interests. The food was very good. The dining room is not utilitarian looking. They have exercise machines, and people who can do the training. You have to pay extra for that. They have trips to places in Richmond. The apartments are all new, moderate-sized, and modern.

Aspire at West End is not bad. It's right in the middle of a large apartment complex, so there's a lot of people, and a lot of cars are all around. So, it's not real quiet at different times. There is a small swimming pool which is in need of repair since I've been here, but I don't use the pool anyways, then they have a bus to go to the stores if that's what you need. The only thing is just the location itself. It's not too far from the train station, so there are trains coming in at different times. Sometimes you can hear whistles at night. Also, there has been big staff turnover, and so you see new people frequently that sometimes don't even have staff available for certain areas, and there's not a lot of food choices here, but those staff members that I've talked to seemed interested in what they do.