My mom was a resident of Heritage Village Assisted Living and Memory Care. The people were very nice and everything, but they were understaffed. They just did not keep my mom and the residents active. I think that they are more of an assisted living; they say memory care, but I don't think they are trained for actual memory care if that makes sense. It takes special training for memory care. The people there are wonderful, but I don't think they can take care of Alzheimer's patients that are a little bit further along. I was not very happy with their activities. It was a lot more expensive than what we got.

Mother has a good sized room, much better than she had at another place. Staff is attentive and available. In the over 3yrs she has been in MC, I have one complaint, which had nothing to do with her level of Care. I absolutely recommend Heritage Gainesville to anyone looking for a place you can feel comfortable moving your loved one. We looked at 5 places, and are so Happy we decided on Heritage Village MC Virginia. Assisted Living is exceptional as well.

I toured Heritage Village Assisted Living and Memory Care for my mom and it was nice. The staff was nice, but the memory care was on the third floor. They had elevators, though. I didn't get good vibes with the memory care facility. I didn't see a lot of memory care patients or residents there. The few I did see were in the doll room and were dressing dolls or something. They have an outside area on the third level. It was cushioned with something on the ground that was for walking on, but it was just different. It didn't give me the cheery, open-air, "wow" vibe. The rooms were a bit larger than the other ones I saw. They had more amenities in the bathroom, they have some areas for towel storage, cabinets, and stuff. The rooms were very nice. I didn't care for the layout of the memory care, maybe because it was on the third floor, or maybe because I thought if somebody wandered they could push the button for the elevator. I know they're not staffed enough for one-on-one caregivers. The dining area looked nice and well appointed. Everything was clean and perfect -- maybe too perfect, but I don't know. I saw more activity in the assisted living when I could glance over there, but not so much in the memory care. I only saw the ladies. They were about three or four ladies; they had a room where they did puzzles. But the ladies were dealing with baby dolls, they were doing something with the baby dolls, like dressing them or something, and there were caregivers in there with them.

My father has lived here for 4 years, first in AL and now MC. He was able to transfer to the same floor plan when he made the move. His suite is a very comfortable large bedroom with living area, kitchenette, walk in closet and large bathroom with walk in shower. Granite counter tops, pleasing colors, it's a quality setting. The staff is kind, respectful and takes very good care of my father. During non Covid times,, they provide a wide variety of daily activities to stimulate and engage all the residents. The dining is apparently top notch. Although I haven't been able to see him in person during Covid, they have Facetime'd him with me on numerous occasions and have emailed me regarding any changes at the community. No resident has contracted covid! No community is perfect but I feel very at ease with my father living at Heritage Village.