I found Guggenheimer to be one of the nicest assisted living facilities I have been to. The parking area is a bit small and close quartered. Entering the building I saw some women listening to music and enjoying themselves working on crafts with workers. Down the hallways I was impressed how serene and clean everything appeared. Proper safety precautions were taken to ensure no one wandered from the facility. I found this particularly touching as I had a grandmother that would wander from her health care facility from time to time before she passed and I remember how stressful this was not only to us her loved ones but for her because she did not know how to get back. I found the staff to be very busy, but friendly. In fact, many of the staff not only called those staying there by name, but the visitors as well. I found this very comforting and cozy. There was always a worker close by which I also thought was nice as many of the people staying here, as in many cases with health care facilities, did not receive visitors and the knowledge of someone just outside their door appeared to be comforting, too. Every time I visit I do not dread the trip I rather look forward to going and feel comfortable if I had to stay I would be treated with exceptional care.

When I was with my grandmother in the assisted living facility it seemed just to be bare minimum. By that i mean the walls were bare, the staff had no personality and the building was old. I wasn't expecting to stay at holiday inn or anything, but with people living parts of there lives in these buildings I feel they should at least put a fresh coat of paint on the walls, and maybe a few picture frames of artwork, scenery, animals, ect. The staff was very blank. No humor, no smile, really even no talking. I often stayed with my grandmother in the hospital and they were noticeably upset I stayed - maybe they thought I thought they were incapable of taking care of my grandmother - well then they would be right. The call bell would ring forever, no answer for at least 15 minutes, then it took another 15 to get someone into the room. What if it was a emergency! Second once they gave her the wrong medicine, we told them time and time again she was confused and couldn't answer questions so when asked if she had that medicine before (which she had) she said no - and they gave it to her again. And in that same setting the nurse continued to play on her computer while my grandmother choked on her water, i had to jump up and help her and the nurse just looked at us, and stated calmly are you okay - after I gave her a evil stare. I will never have my family there again.