My father lived at Heatherwood for 15 months, arriving just prior to the Covid shutdowns. The activities schedule was full of interesting and exciting offerings, the exercise machines were soon to be available in a dedicated room...so much to do for social and physical engagement. Understandably, Heatherwood locked down tight once Covid hit and policies were established to keep residents safe. I have nothing but good things to say about Heatherwood. The apartments are very clean and roomy with plenty of storage, and contain a full kitchen. Every staff member I engaged with was helpful and courteous... not insignificant given the times we were in. There has been a recent changeover in Executive Director, and both individuals were attentive to my family's concerns and questions, and engaged with residents. Dad's medical appointments and needs were well coordinated by the staff there. Extra therapies (speech) were suggested and tips for the family were given. I can't thank everyone individually who cared for my Dad, but my sisters and I all felt that he was well cared for at Heatherwood. He moved recently to be near family, but I would not hesitate to recommend Heatherwood as a facility for a loved one.

Heatherwood was extremely helpful in expediting an apartment for my dad to move into after his recovery in rehab was sooner than expected. His apartment is the one bedroom and is perfect for his needs. The staff had to be very patient with him as he was very confused by the move and new environment. There are a lot of entertaining offers of music and cocktails and lectures as well as classes in crafts and painting and flower arranging. As his daughter, I was very happy with his introductory care and the kindness that was shown to him and still experiences.

Heatherwood Retirement Community wanted my mother to move into their Aarondale facility where they said they had a higher ratio of people on Mom's care level. They had more people that could help her, but she was so mad at having to move that she didn't want to consider their other facility. They have large rooms and full kitchens. They're undergoing renovations, and they already finished the first floor. They have two more floors to do. They didn't have enough staff members, but the staff-to-patient ratio was much better than others. Some of the staff members were excellent. They have a laundry facility that you can use. They did mom's laundry twice a week as most places will only do it once a week. However, family members can do it whenever they want to. When they're done renovating, it will be really pretty everywhere. The chef was a jewel, so nice, and so good. The head of the medical was competent, but her personality did not shine through. She's not a smiley person.

My mom has been living at Heatherwood Retirement Community for a month, and so far we're very pleased with everything. The people and the facility are great. It's a super convenient location for us which is the key thing. Her apartment was remodeled right before my mom moved in and it has a full kitchen. They have outings, Bingo, movies, and physical stuff. They have a little church service they do on the weekends. The food is not gourmet, but it's pretty good. The staff is really nice, friendly, and seemed to be doing their job really well. They're also engaged with the residents. The facilities are on the old side, but they're being renovated. It's very good value.

Well-kept and maintained place to visit. The staff was friendly and helpful. Beautiful and safe setting.

I didn't like Heatherwood Retirement Community at all. There was nothing going on there. It was exactly like a nursing home, not like an assisted living facility. The people were sitting in wheelchairs in the lobby and not talking to each other. Nothing ws going on, and the food choices were few and far between. The employees in an assisted living facility must be advised that they should be happy and smiling and engaging people when they walk in. As I walked in, one of the employees was walking out. I said, "Hello," and she said nothing to me. She had a sour look on her face and I thought to myself, "That's not the place I want my mom to be."

My mother has been here for almost 5 years. When you first walk in you are greeted by the very warm and friendly reception staff. Marcia, Janet and Rita know everyone's names and have so much patience with everyone. Debbie and the rest of the entertainment staff have lots of activities and parties with favors for every holiday and special occasion. The staff in the dining room especially Lindsay are wonderful with the residents. My mother has worked with the on site physical therapist Kevin and occupational therapist Roberta who do great work. It's a great benefit to have them in house. We really like all of the activities in the different rooms. We've had family dinners in the small dining room and my mothers 90th birthday party in the lounge. The lounge is also a great place for watching sports. There also a bistro where poker and bridge are played and you can get a glass of wine or a snack. Roger runs the bistro where coffee is always available. The bistro opens to an outdoor patio where they have barbecues. There are movies and weekly music entertainment in the family room. There's also a movie theater and activities room upstairs. Off of the entrance there's a library with a fireplace. It's a nice semi private area to read a book. When of the best things about Heatherwood is all the different rooms and activities that take place in them. I've toured some places that only have one large open room for activities and they seem more institutional. Heatherwood's living room with the fireplace, the bistro with its European decor, the club like decor of the lounge and the cozy library make it very homey yet elegant.

I had the pleasure of visiting a friend who resides at Heatherwood Retirement Community. This community is very impressive, clean and welcoming. From the moment I walked in, I was warmly greeted by the receptionist as well as other staff. My friend who has been living there for a few months has been extremely pleased and happy with all of the wonderful amenities, particularly the food which is 5 star quality. She said that had she know retirement living would be so great, she would have moved in sooner. I certainly know where I will go when it's time for me to retire!

We are very happy with Heatherwood Retirement. My father has a very nice one-bedroom apartment there and he has three meals. There’s lot of activities, and the place is very clean. The staff is very cordial, nice, and respectful. My dad isn’t 100% happy because he has to leave his house. Overall, of the few places that we looked at, we liked this one best. It’s nice there and so far, we have been very happy.

My mother lives in Heatherwood. She’s been at Heatherwood for one year. The facility is a very nice facility. She has her own apartment. They have studio, one-bedroom, and two-bedrooms apartments. We got her a one-bedroom. My brother and I checked out several places before we chose Heatherwood. Heatherwood was the nicest one we could find in that price range. The other thing that was attractive about Heatherwood is the location; it’s halfway between where I live and my brother lives. They have 24-hour nursing care, nurses on-site, and they have nurse's aides who check on her at least every two hours. They make sure she gets all her meals and activities. They have several things going on every day. Because she has the assisted-living package, she gets three meals a day. If you don’t have assisted living and you’re just paying basic, you get one meal a day.

I like the location and the amenities that Heatherwood Retirement offers. It has been very good for my mom. The staffing level is appropriate and I think they're very caring people. I have always found them to be very helpful. The facility is kept very clean. They beautifully decorated the facility during Christmas and Thanksgiving, and they had a lovely Christmas party for the residents and their families. They even have Santa Claus for the grandchildren with presents. I have found them to be willing to go the extra mile. My mother's room has a full bath, a kitchen, and large enough for a loveseat and tables, chest for her clothes, and closets to keep her wheelchair and her coats. Someone would come in to clean her room thoroughly once a week. The food for the most part is good. They have a little bistro area, library, a large outside patio area, sunroom with wicker furniture, and a large meeting room where there's a large screen TV for special presentations. They also have some folks who would come to help them with arts and crafts. They also have a residents' group that help to address any problems that they might have with management.