The Enclave

  • 18803 Hardy Oak Blvd., San Antonio, TX 78258
  • (210) 982-4600
  • 2.6 ( 7 reviews )
  • Nursing Homes

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Reviews

2.6 ( 7 Reviews )
review users
loveandjoy
I had a family member here and i really liked the staff. I really enjoy the therapy dog Bentley. The staff was very knowledgeable, and always willing to go the extra mile. I would highly recommend this facility.
review users
Belinda C
My mother was admitted to this facility this evening. I told the nurse and director My mom was wanting to get out of the bed. When asked the nurse and director if they had rails for the bed so she doesn't fall. They said no they don't have rails on any of the beds there. Instead they put pads on the floor on both sides. Both every cold no compassion. Not a good feeling My mom there. Left very worried and heart broken.
review users
Imrsc
August 17, 2021
The nursing staff is completely inattentive. My 85 year old mother developed a bladder infection and was unable to get to the bathroom on her own. The nursing staff could not find time to help or call the doctor. Medication did not arrive for over two days. When questioned they would only say it didn't happen when they were on duty. They also will not return phone calls. The rooms are completely without personality, basics such as soap were unobtainable and it wasn't clean. Repeated requests for soap or even coffee were readily agreed to but never forthcoming. Mother was supposed to be there for rehab but checked out in worse shape than when she arrived. Never would I recommend this place to anyone, ever. The physical therapists were capable and some of the non nursing staff were friendly.
review users
Mrs.B
The rooms and the actual Enclave itself, are clean. Our HUGE complaint is with the staff/ nurses! Mom broke her hip & is supposed to be getting HELP, so she can GET BETTER & return home. These people seem to want to make her an "invalid!" The so called rehab is very short & then she just sits FOR HOURS UPON HOURS! (20 minutes a day of rehab x 5 days) Broken equipment, negative attitudes AND THEY NEED A NEW COOK!
review users
ashlinn
September 22, 2020
We had a family member placed in the facility to recover from a stroke , he was placed with a feeding tube and was also told that he was bed ridden when sent to a home for care , this place had him sedated and it seems as though he was never assisted in physical therapy even after 3 months in this faculty, we were never called about any updates and as well due to covid no one has been able to see or talk to him..
review users
Remigio
June 25, 2019
Great, well taken care of, excelente staff.
review users
Pat
September 07, 2018
My mom moved into The Enclave. More or less it's good, but there are issues sometimes. My mother fell about five or six times, and they just go to the residents to check maybe every two hours. They don't monitor them. Sometimes I ask them for something, like compression socks or an extra mat for my mother because she tries to stand up from her bed, and after a month and a half it didn't happen. No socks or mats. Some patients have to wait about 45 minutes to get their food, and I don’t know why they take so much time. When the residents there need something, like a Kleenex or coffee, there is nobody there. If there's someone there, they don't care or they don't listen to them. The rooms are very good though and they have a beauty salon.
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