I recently admitted my mother into this facility ,just before covid19 hit. I know that my mother can be very demanding at times, how ever when I spoke to the administrator James he told me she would well taken care of and had nothing to worry about. I recently had her medicaid approved and told them that she would be approved soon and the administrator told me no that's not how it works. my mother would not be approved for 46 and 1/2 months. I told him that's not what my attorney told me, and he proceeded to tell me with such managerial brio to have my lawyer call and speak to him. I spoke to him in a very cordial manor. My attorney called him and had to explain to this administrator how being approved for medicaid works. I think he may have gotten mad when he heard from my attorney to get him straight on how medicaid approval worked. My mother is supposed to get a bath 3 times a week and this hasn't happened since she's been there. My mother calls me and tells me that they tell her she can't have a bath because there are no towels or there they are shorthanded or some reason just because they're shorthanded, and that's supposed to be my mothers problem! There was even 1 cna that told my mother ,quote" there are people here that have not had a bath longer that you have" unquote. My mother hadn't had a bath in almost a week! This is unacceptable not only on the shower standpoint but what the cna told my mother. I placed my mother in Cedar Manor because she had a stroke and it took her entire left side and she can hardly stand by herself. She needs assistance to the restroom, dressing or getting in and out of bed. I know this covid19 thing has really put a damper on things, but damn it ,come on! These patients are humans not animals. I was called once a few months back that my mother had fallen and cut the back of her head open and the ambulance took her to the hospital. I met her there at 4:30pm about 20 minutes after I was called. The doctor stapled the back of her head after squeezing the blood out of the large hematoma that was on the back of her head. Then I called and asked if the nursing home was going to pick her up and they said it would be about 30 minutes, so we waited. I called at approximately 6:00 pm to see when they were going to pick her up and they said they had someone in town dropping someone off and they would pick my mother up on the way back. I called back at 7:30pm because no one had showed up yet, and one of the people at Cedar Manor told me that they were trying to find a van driver and it would be a while. I called back after no one showed up by 8:30pm and asked if they were coming. They told me it would be awesome if I could take her back, otherwise she would've waited until 12:00 or 1:00 am. Its my opinion that the nursing home needs to hire more staff to help them.