After her cancer surgery, ICU stay, hospital, and Rehab, I was desperate in finding a nice, professional dwelling place for Mom as she would need special care and attention. "The Crescent" was recommended, and from the outside looking in, it seemed picturesque and inviting. I got a tour and realized later, I got one as a private-paying client for Mom, and was shown only the best rooms. However, Mom is on Medicaid. I gathered all the paperwork and quickly submitted it. I received word from Patsy via text that my mom did not meet medical necessity for Long-Term-Care to stay at The Crescent. I asked, not even short term? And she replied no. When I called Medicaid, they confirmed that Mom does qualify for LTC, and she indeed needed full care! I went back to Patsy hoping for a better explanation so that I could understand, only for her to repeat that they do not admit any long-term residents if they do not meet medical necessity, and so my mom had been denied for admission to their facility by their medical team. Never once did she take the time to explain what "medical necessity" meant, even after I asked her. I was hurting for my mom, yet this lady, Patsy, gave me the cold shoulder! They rejected us - seemed like policy, rules, and guidelines were more important than we were! I had asked for recommendations and she never responded. There was no money for them, so "NEXT!" Someone finally explained to me that medical necessity falls under Dementia, Alzheimers, or being on Dialysis, so Mom was denied. I would stress to anyone seeking care for their loved ones, that they do their research thoroughly. I have since heard negative reviews and negligence regarding this place! I do NOT recommend The Crescent to anyone.

Tresa the financial manager was a God sent for my Mom and I. She went over and beyond including staying late to help my Mom and I to answer all questions that I didn't understand. What I also loved is if she didn't know the answer to something she went and ask and got back to me immediately. Tresa made me feel like I was a family memeber and not just a client. She showed me that it wasn't just a job for her that this is her passion. Always patient and kind no matter how many time I ask the same question. Lol. Tresa is a very genuine, knowledgeable, and very professional individual. Thank you Tresa!

Terrible place. My mother developed bed sores here that never healed. The patients are neglected because they are very short-staffed. The staff leaves them lying in bed all day, and medication mix-ups are common. Don't put your parents in this place. It should be shut down.

My brother is in rehab at The Crescent. It seems to be a real quiet place, and it wouldn't be a bad place for him to move into as far as what I see now. He's staying there, they're feeding him, and making sure he takes his medicines. It seems to be a pretty nice place. They were all nice. So far, so good. I have no complaints with the personnel that they have there. I wasn't able to sample a meal, but I've been there just about every day, and my brother has been eating and it seems to be balanced. I like it because it's quiet.

The day my mom got to come home they did not come in and let her know she can call us to pick her up. Then when we got there to pick her up they told us they going to bring her home. Also they did not have her dressed when we got there. The food was cold. They also did not did her therapy right they just had sit up on the bed they was supposed to had her in the gym. Don't send your love ones over there.

I was a resident from May 30 until June 4. The bathroom was filthy and only cleaned after I complained as did my therapists. They wanted to help me shower, but I refused to get in the shower because I had a open wound on my leg and the place was filthy. My room was never cleaned my entire stay. The staff was friendly but definitely overworked. The food was awful. After the supper meal, the staff brought around other things for the patients to eat because of the complaints. Breakfast was the only decent meal. The physical and occupational therapists were terrific. I did feel like I was in a nightmarish situation. Luckily I had support from my husband to get me released. The doctor that came to visit me there said that it was one of the best of the rehab/nursing homes he was involved with. So very sad. We need to take better care of our vulnerable.

I would not refer anyone to this facility. It is a beautiful building and my husband's room was a respectable size, equipped with a microwave and a small dorm refrigerator. This facility is not appropriate for anyone needing any amount of hands on care per shift. The staffing is almost non existent at night. The staff including the administrative staff received our complaints but nothing never changed. Calling after 7 pm would get you no answer. On numerous occasions I would request to speak with the social worker, and she was always in a meeting or out to lunch. At night there appeared to be one nurse covering 15 patients in three different hall, along with one attendant. My husband would call the nurse using the call light and would get no response. He would call me at home and ask me to call and see if someone would answer. On the nights that I did call, no one answered the phone at the facility. The night nurses repeatedly would bring him the incorrect pulmonary medicine and he would correct her and she would leave and he would not hear from her nor see her for at least 30 minutes, waiting for his medications. He had to ask to get out of bed but it became clear to him immediately that they did not know how to get him out and that they did not have enough people: my husband is 160 lbs. There was always confusion regarding his medications even though I listed all of his medications along with the times they were to be taken. After a while I began to realize that communication was a big problem between staff. Visiting is limited to one person per day who has tested negative for Covid, understandable, however, depending on when myself or my daughter the procedure changed according to who let you in. The rooms are ok and the amenities I really do not know. I had to ask the staff to assist him in turning because he could not do it. He had multiple fractures and was in great pain every time he moved, but to prevent any respiratory illness he needed to be turned frequently. To sum my review, I would not recommend this place to anyone. My husband was there 16 days and he only saw a doctor once; of course he was seen by a NP. If you or your family are able to ambulate and are there just to rest, it might be a good place otherwise stay away.

The nursing and staff took great care of my mother. There was 180 degrees turn around on my moms rehab. Thanks again for taking care of her.

The Crescent is under new management and so I encourage people to read this newer review. My mother is in the Crescent right now. I have every confidence in her care. COVID PREVENTION: They use ICU level Processes to prevent COVID and is a COVOD fee facility. So when I visit it's full ICU regalia with gown and shield and mask and gloves! FACILITIES: Facility is beautiful and smells great. Does not smell like a nursing home! Her private room is like a tiny apartment and opens up to a patio with a garden. Also the rooms are insulated for sound so she has quiet.

My brother is in this place. I live in California and am recovering from surgery myself, so it will be several months before I can visit him. This afternoon I called and the person who answered merely said “Hello” in a gruff manner. I asked if this was the Crescent Nursing Home. “Yes” was the reply. I gave her my name, and asked to speak to my brother. She took my number and told me that she’d have my brother call me. I don’t have an issue with that - but after reading the many horrible reviews, the lack of professionalism in just answering the phone makes me very concerned about the level of care provided by this place.

The building is beautiful and clean. The rooms are spacious with lots of areas to move about. On a few visits to my sweet friend, I saw several staff members more focused on chatting in the office with a rather loud nurse even though many call lights were going off. On a good note during one visit to see my friend at 4 PM, a male cna was great! He checked on my friend many times and was very kind. My sweet friend has since passed away. I do recommend if your loved one stays visit them often.

My Grandma was there for rehabilitation For a couple of weeks. Administrator was very caring. She was so happy they took Good care of my grandmother . Food so excellent and the facility was the clean and friendly staff.I can recommend this facility to anyone.

From the outside and the tour, this place looks very nice. When my dad was transferred here and to his room, there were stains on the floor that looked like vomit and the bathroom was dirty. I had to clean the stain on the floor myself. My dads first night, he was woken up by a needle touching his arm as the nurse was about to inject him with insulin!!!! My father is not diabetic and is on 17 other medications and if he did not react by pushing the injection away, he could be in a comma/dead. The nurse insisted she was following orders, so my dad called my mom on FaceTime and the nurse continued to insist she was supposed to give insulin. She told both of them that she will send the orders to my mom and she left the room and didn’t come back. All of his medications were not received and the nurses would tell me incorrect information about the medication and dosage when I approached them. My dad was in severe pain and pressed the button, he told me that he waited 2 hours the night before for someone to come, so I put my timer on and it took 1 hour and 27 minutes for someone to come check to see why his light was on. The nurse finally came and gave my dad his night meds and checked his blood pressure and it was extremely high. I asked her if his blood pressure meds were given that morning and she said no, because they don’t have it. I asked if she called the dr and she said she doesn’t have to because they know. I went in the hallway to ask her to tell me his blood pressure in the morning and to tell me the medicines he did not receive. This is when she tells me that she did give it to him because she borrowed from a friend whose patient is prescribed to it and then she denied telling me that she didn’t give it to him. After that, I let her know I was recording all conversations, which I did. During the day, as I walked around the facility, everytime I walked by the nurses station, the patient alarm was beeping and someone was just sitting there. One time I walked by and someone who looked like a manager asked me where I was going and then I asked “what is that noise?”. She ignored me, so I asked again, and she stated it’s an alarm and she walked away. So I asked “an alarm, like a fire alarm?” And she said no. I said what kind of an alarm? She said patient alarm. So I said “ oh like a patient pressed the button and is requesting assistance?”. She walked away and walked into an office room. The person at the desk who had her back to me and I saw her on Facebook, got up when I started asking questions and walked to the room. I was walking behind her to goto my dads room and I heard her walk in and say very rudely and loud “what you need?”. The food is horrible. They never gave my dad any options. No one is checking on these patients at all during the day to make sure they are alive or not on the ground. The nurse told me that they don’t just check on patients unless they press the button or they need to give meds. The service here is very sad.

Horrible. They kept residents doors shut at night because staff didnt want to deal w them. They kept a pickline im my dads hand for a month with no IV on him. Didnt bathe him...feed him or anything. I found him in poor conditions in bed. With no pull up on. Bed sores.. urine on the sheets & his bed was upright so he wasnt comfortable laying in his bed. They also gave us a big bag of someone elses meds when we got him outta there & into the hospital. He died a month later from lack of care. He was dying as it was. But lack of care escalated it quickly!! He also had black eye one morning& nobody would do his toes. He was diabetic & died with his toes not done which bothered him. I dont understand how staff can be so mean. They will get their karma when they are old!!

Before you place your loved one in this facility, you must ask yourself some very important questions. 1.) Do you want them to get their meds on time? 2.) Do you want them to be showered and tended to regularly? 3.) Do you expect their room and bathroom to be cleaned daily? 4.) Do you expect them to be fed nutritious meals? 5.) If you voice a concern, do you expect action to be taken? If you answered “yes” to any of these questions, this is NOT the facility for you. My mother was suppose to be in the facility for about two weeks, but I pulled her out after five days. The whole experience was a shame, and I’m annoyed our insurance company has to pay them a red cent.

Horrible. My mother stayed two weeks in the skilled nursing facility side, and passed away there. I am haunted by the fact I witnessed myself they take one to two hours to respond to the call button. One night she had to sleep in her feces, had to beg for her medications daily and the nurses themselves seemed pensive and unhappy to work there. Horrible!

My mother is currently a resident here and the facility is very horrible .My mom need someone with her 24/7 and she don’t have it.The nurse almost overdose her 3times.I will report this,she say she don’t know what she doing,so why she not getting help.my mom can’t eat anything greens Any!! and they still give it to her,and food be cold and late.Its just ridiculous.if my dad wasn’t their my my mom probably die.No one knock before they enter the room just come on in don’t announce they self or anything.just crazy.

I had brought my grandmother back here because her first time here was wonderful. The nurses and staff were attentive and always there when you needed them. Because of her recent fall she was told she needed a rehab center before returning home. I thought we should bring her back to the same place since they had done such a good job previously. When she arrived here everything was fine for the first day or so. Slowly her food began to be delivered cold. Soon after she called me one morning explaining how she called for the nurse to help her go to the bathroom but no one came for almost an hour and when they did they gave her a bed pan and left, not to be seen for hours. My grandmother was left in her bed on top of a used bedpan for hours unable to get up and empty it herself. This is ridiculous. On top of that her call button did not work. How is she supposed to call the nurse's station if there is no button. God forbid she wanted to get up and fell because she was not able to get the attention of the nurse. When I went to visit her I asked the nurse to change the button and she looked at with the expression of good luck on getting a new one. How hard is it to change something so simple. I was told they don't have any extras and she was just out of luck. I told the nurse “well what is going to happen if she has an emergency or something?” and she just stared blankly at me as if it wasn't her problem. Finally they changed it and it worked for a couple of hours but stopped. She was told to use the phone to call them. My grandmother is 83 almost 84 years old, her eyesight is not was it was and she is blind in one eye and they expect her to use the phone? After some complaints she was moved to another room. This new room brought on new challenges as well. There was no shower head in the bathroom to bathe her because she had not taken a bath since she had been there, also the remote for the bed was broken and frayed which I was informed by the other nurses that most of the rooms looked like that, also some of her lights do not work in her room. There was not enough towels for her to shower either. The amount of time it takes for them to see her and attend to her needs is horrendous. When you take your loved ones here you believe they will maintain a standard level of care for them but unfortunately this place is lacking completely. Also when you have other residents in the hallway asking you, a visitor, for something, it shows this place is not providing the care that they need. I should not have to call every time because my grandmother hasn't gone to the bathroom and is sitting in a wet bed or sitting in a wet diaper and not taken a shower for days. Completely ridiculous.

The only part that was any good was the physical therapy.Patient care was a joke.Nursing care was a joke.No communication at all in this place.They are only interested in getting paid every month.Meals would be delivered cold and out of patients reach.not a happy stay for my relative.God forbid you ask for anything you got attitude.I do not recommend this place at all.

We were given a tour and told that all rooms were private. However, when my mother was actually admitted the rooms somehow became semi-private. I would find candy wrappers in bed with my mom even though she does not eat candy and is disabled. Staff was slow, rude, and uncaring. The facility appeared to be understaffed especially in the evening. My mother was to receive therapy which she did not and had to be admitted to the hospital for another surgery due to their lack to give good care.

Not the best facility! Poor care! Never enough incontinent supplies! Linen, stained & stinky! Poor housekeeping! Staff is not polite! Very happy with the new facility my mother transferred to.

Poor care. Not enough staff. My relative usually found in dirty diaper. One morning I walked in my relative was cold when I went to cover her, the covers and sheets soaking wet. Who knows when was the last time they had changed her diaper. I had to ask housekeeper to vacuum her room. A couple of nurses very nice and good but rest not at all personable.

I visited with my loved one recently and the place is simply beautiful I couldn't believe that it was a nursing home. The staff was so nice and gentle with her. My loved one is now home and doing great thanks to the awesome therapy team. She is scheduled to return after the the 2nd surgery in a few months. My family and I would recommend this facility to anyone looking to get good therapy and nursing care the whole process went so smooth. Thank you to The Crescent staff we truly appreciate you all God Bless.

I was hesitant to bring my uncle to this facility because I had seen some bad reviews on the website. I spoke to the Management staff about my concerns and decided to admit my uncle. His care was excellent and was able to walk out and back to his home after 4 weeks. I will recommend this facility to anyone looking for skilled care.

The facility is beautiful and the staff members were very pleasant and engaged with the Patient

My sister was sent to The Crescent from hospital because she was weak and needed continued therapy while on iv antibiotics. Nursing came into the room when she first arrived to help her into bed but left promptly and did not come back until the next day. No history was taken, no new patient kit, no water, no medications, nothing. The facility does not have IV monitors. Every time my sister would call for help she would tell the person who answered on speaker what she needed. Then it would be an hour wait and the aid would come and turn off the button and say she would tell the nurse. Another hour would go by and she might see the nurse. Once my sister became sick to her stomach and threw up in the waste basket. When the aid finally came she looked in the wast basket and then left saying she would tell the nurse. Why have a call system and the person who answers does not let the appropriate person know what is needed? Every one that visited noted how the staff was cold and distant. Then when my sister finally got to therapy it was a tug of war to see who would assist my sister back to bed between PT and nurse aid. We finally transferred my sister to another facility because we decided The Crescent was not equipped to handle her needs. We could not risk her having a set back over The Crescents inadequate staff.

The Crescent is a beautiful facility. Unfortunately, the care is subpar. The call lights are always ringing, my mother was rarely bathed and she was discouraged from walking the halls. Management never returned any of my calls nor would they make eye contact with us as we passed in the hallways.

My grandmother was recently a patient at The Crescent. The staff is far from professional. My grandmother was diagnosed with Alzheimer's and the care that she would receive from the nurses was horrible. They would enter the room and not even introduce who they were. Staff would change shifts and the evening crew was definitely the worst. On several occasions her morning nurse would leave at 2pm and we would not see her night nurse until 8 pm. We NEVER left my grandmother alone. Someone was always present because we did not trust over half of the staff there. They would come and treat her so rough as if she was dead. They even gave her the wrong medications. If you love the person that needs additional care, then trust me, The Crescent is definitely not the place to go. Even the ambulatory service had a problem communicating with the staff with paperwork. All they want to know is when and how will they get paid. Speech therapy is a rip off because the elderly woman they have coming in to administer speech therapy could not handle an Alzheimer's patient. Yet they want to bill you for services you did not receive. If you ring the bell, ring it 30 minutes in advance because that is how long it takes them to come in to respond to the emergency bell. I can tell you this, I have witnessed when I walk the hallways, the lights are flashing, the patients are screaming out in pain, and the nurses are sitting at the nurses station enjoying their conversations ignoring the calls they hear. This is one reason why we slept on the floor next to our grandmother because we did not trust these nurses. There are maybe 3 nurses that we have dealt with that are compassionate, but the rest, especially the aides, are the ones you definitely need to watch. I did not want to rate any stars because this facility needs a class on ethics and professionalism, but i will rate one star for the cleanliness. The entire staff needs to learn how to communicate from upper management especially the lady that is a social worker there all the way to the nurses. The staff is comfortable with disrespecting you, the rolling of the eyes and the body language, and the raising of the voices to the patients and family members. This facility needs to undergo an investigation.

The Crescent is a very nice facility and very modern. It has a warm homey feeling to it. The staff was very accommodating to my visit because I did a cold call. The administrative staff was happy to see me. They took my name down and put it on a waiting list just in case I decided that is where I want my parents to be. They showed me around, and the people I ran into there seemed very happy. There was a lot of happy and active noise. People were talking and moving around.

I have visited all of the places in the Sugar Land area and feel that The Crescent is the best. The staff, for the most part, is friendly, professional and very adept. The place is beautiful and run well. The nursing staff cares and checks on the dwellers frequently. The food is excellent and the rooms very nice. The therapy staff is superb and the nurses to patients is high. I would definitely recumbent this facility. I have visited people in many others and have toured all of them and feel that The Crescent is the best.

My father has been at The Crescent in Sugarland for just over a year. I see a lot of negative comments about this facility, but our experience has been very positive. I do know that the facility has made/is making a lot of Administrative personnel changes and the new Director of Nursing is doing an an excellent job in getting rid of some of the "problem" staff. His meals are not always timely, but overall the day to day care for my father has been excellent. Ask to speak to Bernadette when touring as she has been at the facility for a long time and is very knowledgeable about everything going on in the building

The only reason I gave this place a star is because you have to in order to write a review. This place is the worst, please don't be distracted by the fact that the building is new. The care and attention is simply not there. I would steer clear of this place. Management is rude and unavailable to discuss any issues with you and the rest of the staff, well they fall right in line with the managers.

This place shouldnt even get a star. Its a pretty place. Half the staff seems to be new. Weve heard other residents yelling at staff. You can hear people in the facility yelling for help. They dont offer therapy on weekends. The staff has horrible attitudes. Will only change your clothes and bedsheets if you repeatedly demand it. They dont clean the rooms only the public spaces. Bad treatment of patients. They forget food and medicines. They mix things up. Dont send loved ones here

Because The Crescent has skilled nursing facility, that's where my wife had ended up. I would give them 5 across the board. The facility was nice. The rooms were very nice. My wife had a private room and it had everything you needed there. It was very comfortable. The caregivers were excellent. Everybody I came in contact with was very supportive and very nice.

Mom used to stay at The Crescent it was a brand new facility and they were very accommodating. The staff was gentle and kind. They were willing to adjust things to fit what the patients needed. I would recommend them to others.

The Crescent is a very nice place. It is clearly an upgraded facility. It is very nice-looking. They have a call system that residents can use to call for assistance, wherein the light goes off in front of your room and they would come within 5 minutes to see what the problem is. Their rooms are small, so I won't be able to fit all my furniture in. The bathroom though is very nice except I couldn't get my legs under the sink. They did try to make it accessible where they planted wood panel under the sink to try to protect your legs from the pipes but the slanted wood would get in the way of your knees.