EdenHill Communities
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- 631 Lakeview Blvd, New Braunfels, TX 78130
- (830) 625-6291
- 4.2 ( 2 reviews )
- Assisted Living, Independent Living, Nursing Homes, and Continuing Care Communities
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Description
Reviews
4.2
( 2 Reviews )
marmarsc
January 29, 2023
Poorly run administration. Made promises then turned around and stated they couldn't help after all. Left resident in dirty briefs constantly. Constant recurring UTIs that hospitalized resident multiple times. Has him hospitalized and didn't let any family members know during Covid (couldn't visit during this time making it extremely difficult to check on family member). Forgot to feed him meals twice. Administration came into room convincing resident to stay even after transfer paperwork had been completed. Very unprofessional. Promised to call POA back, however, told confused resident to have POA just fill out paperwork. Again unprofessional! Lots of temporary staff due to constant turnover.
no answers
July 11, 2018
I am the Power of Attorney for this resident. Two quarterly reviews were never attended by key staff because many staffers were never informed of the scheduled review. I drove in from out of town to find confusion both times. For example, two reports of my mother's condition had critical information of other residents included as if these serious problems pertained to my mother. Instructions for the source of prescription meds were addressed four months ago, corrected at a previous quarterly review, addressed again at a second quarterly review, only to continue past that second review. The nurses, aides and food service are generally quite good, but prepare yourself for extremely poor communications between administration and staff.
