I was in ALPINE TERRACE for rehab. The staff was fine. Because of the virus, we were all kind of locked down in our rooms. Normally they have an active community, but because of the COVID-19, even when you weren't in isolation, you were isolated. They did food prep that at the very worst was good. The food, for an institution, was good. The staff was real good, they had good therapists, good patient aides, and good nurses. But like everywhere else, on weekends staffing worsens. I think that's universal, almost everywhere in nursing homes. It goes from nine to twelve people during the day, Monday to Friday, down to one or two on the weekends. It's brutal. They're trying hard to meet the needs of the patients, and it's hard, the buzzers never stop. It's an older structure, it needs a lot of maintenance, and you have a maintenance crew working. Every day they're doing something, somewhere. It's kind of an X layout, it's got like four wings, and one nursing station in the middle that services all four wings. Normally they're a very active community, trips and such, but the COVID-19 took that away. They're very active, and they tie an activity back into therapy, unbeknownst to the people there. They do a lot of fun games, but actually it's for balance and strength, but the people playing the games don't know. They help without being intrusive.

This facility has really gone down hill and care is lacking. They have very few experienced nurses and those nurses are not in a charge positions to facilitate appropriate levels of care. Their assessment skills are lacking and they don't pick up on signs and symptoms of many disease processes. The food that is served is very poor and many times snacks have to be brought in by family members for their loved ones when they have a " poor meal day". Also some patient's are not getting their medication as prescribed. Patient was told they didn't have the medication ordered when in fact they did.

Alpine Village was satisfactory. The care was very good. The attention to detail was exceptional. The staff are attentive. They have different things for different types of situation depending on the ability of the residents. My husband participates in therapy which was well done, but the facility itself is lacking and it would not be the place I would like to be in the long term.