Crystal Creek At Preston Hollow
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- 11409 N Central Expressway, Dallas, TX 75243
- (214) 363-5100
- 3.4 ( 12 reviews )
- Assisted Living, Nursing Homes, and Memory Care
Related Costs
Description
About This Community
Crystal Creek at Preston Hollow is ideally situated in a tranquil setting in the heart of North Dallas. Inside, you’ll find a welcoming, caring staff and unmatched amenities and services. A cozy fireplace and study, living room, elegant dining room and furnished outdoor patio and garden area are just a few of the amenities residents, their guests and families enjoy.
Come see for yourself why Crystal Creek is such a great environment to call home. We’d love to show you how better care, a great environment, and compassionate staff leads to better living.
Crystal Creek at Preston Hollow offers all levels of assistance and care for our residents. With 41 spacious Assisted Living Apartments along with multiple floors of private rooms and suites designed to meet the needs of our short-term transitional and rehabilitation patients, we are able to manage transitions to higher needs without the need to change settings. Our licensed staff and trained caregivers offer a full continuum of care with three levels of support. With every level of care, Crystal Creek at Preston Hollow will provide for you in a therapeutic and caring environment.
Reviews
3.4
( 12 Reviews )
Thecolokid1
March 03, 2023
3 executive directors in as many years.
Activity schedule has not changed in 10 years. No creativity for engaging residents.
My.client had his 70th birthday and there was no March birthday sign on is door and no acknowledgment of his milestone.
Very sad. Moving out.
This used to be a great place but it is old, worn, and the staff reflects that.
Anne
December 03, 2022
Crystal Creek at Preston Hollow was very friendly. The lobby was very busy, so it didn't give me a real good first impression. I met with Tammy and she was very interested in what my husband needed, as well as how was I doing, and I really liked that. The place was beautiful. Their level of service just didn't quite meet his needs. He needed, I think, more than what they could offer, but if you didn't need special assistance, I think it would be a good place. I didn't really pay attention to the activities too much, and they didn't focus on the activities like the other place did. The other place talked about everything they do, including loading people into the bus and going to Starbucks if they wanted to. The activities at Crystal Creek were not as active. They had a small library.
Lee
October 06, 2022
My brother-in-law was in Crystal Creek at Preston Hollow for skilled nursing and he eventually got into assisted living for a short period of time. Overall, the staff was pretty good. The facility was nice. It's spotless. He had a one-bedroom apartment and it was very spacious. They got outdoor seating and that kind of thing.
thecolokid
August 06, 2022
Constant Flux in care staff. Always short staffed. Front desk often unattended and phones unanswered. Asst living director position continually changing or left unfilled. Client never attends activities as no one reminds, encourages or prompts when time. No creative programs to meet needs across interests. If client wasn't opposed to change, would move immediately.
Lisa
September 09, 2021
Crystal Creek at Preston Hollow is assisted living and memory care only. There's no independent living here. They have skilled nursing rehab as well. We've been here for one year, and we just love it. It's a beautiful setting. They have a living room, a music room, a piano, and a beautiful outdoor patio. There's so much natural light because of all the windows. The food is excellent. The activities are numerous. Some of the people that work here, have been here for 30 years and they all just love it. They've all been very friendly and very helpful to us in assisted living. Everyone here seems to love their job. We've had no negative personalities. They're all very positive and provide exactly the help we need. I would recommend it. They provide three meals a day, housekeeping once a week, and laundry once a week. It is expensive, but I don't think we could stay at home and have the kind of care we have here for the same amount of money.
Nancy
I was able to tour Crystal Creek At Preston Hollow for my aunt. The staff was very kind, and they were very careful with COVID; I had to wear a gown and gloves. They were delightful about that, and so I appreciated that a lot. The place was nice. I think it was fairly old, but it has been revamped, and it was very comfortable, good, and clean. The person that gave me the tour was the leader of the AL and she listed several things that she does, but then again, they're being careful about getting people together because of COVID, and I appreciate that. The staff was delightful, kind, and good.
WBR
April 02, 2020
My aunt stayed at Crystal Creek upon being discharged from the hospital. She had her own room, which was one positive factor of her stay, but considering the overall amount of negatives, it was not worth her staying there. The dining room is decent, but small. The real issue was the level of care the attending staff gave residents. One staff member was very hateful to my aunt and was reported to management. While there were a couple of nice folks, I personally observed an overall attitude of indifference and apathy of most staff towards the residents. Most came across as aloof and irritable, just there to pass the hours and go home. In short, if you are looking for a decent place for your loved one, I would look elsewhere.
Visitor91894650
October 31, 2014
I was impressed with this community. The people are very nice. The rehab facility is excellent. My mom was in rehab, and the facility is very clean. I would most definitely recommend this facility.
Brenda31
It is the fanciest one I’ve been to and toured, ever. It has a lot of ammenities to encourage family visitors. A lot of the common areas are so inviting plus leather sofas and beautiful fresh flower arrangements. It’s a 90% Jewish community there. It is just real nice.
There’s a lot of stuff you can do. I think they even take you to the Jewish activity center for meals and parties and in the summer, you can go swimming no matter how old you are. It has a lot of ammenities. I’m sure my niece will come see me. They have game room, mahjong, backgammon and you can check out movies and watch them in a common room like a home theater and they have trips. They have a little van there that they can take people to the malls. They have a cab even where you can pay and go for four hours.
The rooms are not standard at all. They’re extra large and they all have large windows and they’re already decorated. This place is set up like a hotel. They have plush décor and the rooms are already made up.
What was nice about it is that it’s menu style and that is uncommon. Usually they draw at you what they’re cooking that day and that’s what you get but they have a menu and you can actually even order off hours from the café or a room service. You don’t have to take what the daily fare was and that is very, very nice.
vanessa001
August 02, 2013
i recently moved my mother there and she loves it, the food is great the staff are too. the place where she useto be in would be hot she no longer needs a fan in her room because the temperture is kept at a comfortable level. this place is great i would reccomend it to anyone.
Wanda4
June 25, 2013
The food was fair. They didn't have many activities for her there. I think they need more activities for Medicare people and better care.
Colleen7
June 07, 2013
My sister is here for rehabilitation. She has her own room with tables, chairs and everything. She was very sick when she went in but they really worked with her and they had a doctor looking in on her.
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