My parents are in Presbyterian Village North Dallas for less than a month now. They seem to have everything from independent living to burial. It is beautiful and expensive.

Presbyterian was expanding, and we were able to get in to one of their new units, so the timing was perfect. It just happened; we did not know they were expanding until we got to Dallas. Location is also important to us; our daughter lives in Dallas, and this is not far from her house. It’s not as elaborate as the facility that we looked, but it appears to fit our needs.

I was very impressed with Presbyterian Village. It was quite clean and quiet, but I thought it needed some additional outside lighting. They were on the lower level and did not have a lot of steps, so I was pleased.

When my parents moved to Presbyterian Village North, there was a five year waiting list. Their initial experience in independent living was wonderful. Spacious living, friends they had known for years, wonderful staff who had been part of PVN for many years. Wonderful activities, beautiful grounds and good food in a lovely dining facility. Ideal situation for them! About seven years ago, there was a dramatic change. All of the regular employees we loved and trusted suddenly left. Food quality lessened. The once friendly atmosphere was gone, replaced by an "us" versus "them" mentality. Residents were no longer respected and treated with great kindness and affection. They became second class citizens. Micro management replaced the good judgment of experienced wonderful staff. The turnover of employees was exhausting and confusing to the residents and families. Now, people show up to work for a very meager pay check and their attitudes at work reflect that resentment. Presbyterian Village was bought out by Texas Healthcare, and things went downhill. There are many new building being built now. Buildings are not the mainstay of good assisted living. Without good, experienced, caring staff, new buildings mean little. Residents, families and staff are not treated with the same respect and care that they once were. It is really tragic to see what has happened to PVN in the past few years. "Presbyterian" and religion have nothing to do with PVN now. Please consider every option available to you before selecting PVN for someone you care about. PVN needs to clean house, starting with upper management. In prior years, the head of PVN interacted with the residents and staff on a daily basis. PVN was like a big family then. Now, one never sees anyone from management. They are all behind closed doors cost cutting.

My mom has been in there for almost 3 weeks and most of the staff are clueless on operating oxygen machines and she can't use her CPAP machine because it's not compatible with theirs. Most of their employees are there just for a pay check. Very few are educated enough to know what they are doing. I will NEVER bring my mom here again.

My mother is in Joyce Hall at Presbyterian Village North, which is their assisted living. She was in independent living for 16 years, and then she was in the assisted living for a year and a half. She selected it, and she is happy; I'm just not because it's such a long drive. The facilities, surroundings, activities, I give 5 stars. The food when she moved in would've been 5 stars, but I give it about 3 stars now; there is a noticeable decline in the food. They got a brand new dining director, so maybe that's part of the reason. They have movies four or five times a week, card games, aerobics, worship services on Sundays, bible studies through the week, book reading clubs, and they go out on outings on a pretty regular basis. The staff is very good and very caring. She has a private one-bedroom apartment with a kitchenette, a very large bathroom, and a large walk-in closet; you could make a bedroom out of that walk-in closet. It does not have a full kitchen. It has basically a refrigerator and a microwave. It is a very caring community. Currently, she does not like the food, but she used to love the food.

I had an internship at the Presbetirian Village North assisted living facility in Dallas, Texas, during my training to become a Certified Nursing Assistant. The overall impression of this facility is that it was very clean and well maintained. This facility even had a special ventilation system which dispersed different kind of fragrance into the air to subdue any kind of unpleasant odor. Every patient had a room which was designed to resemble their real home, using their own furnishing and personalized items as much as possible. The nursing staff really connected with their residents and cared about each individual as if for their own family. This facility really cared about resident's safety, all the rooms had motion and sensory pads and alarms to prevent the residents from falling out of beds, the beds were always lowered when a patient was left unattended as well as leaving the bed rails down to prevent any accidents. I was really impressed with the menu and variety of foods offered. It was a rich and nutritious menu that consisted of fresh fruits and vegetables, healthy choices of protein and fruit juices. The menu was also designed keeping in mind each resident's religious affiliation. The facility offered a wide variety of religious services and social activities every Sunday, several Christian and Jewish denominations. Every Friday the female residents were treated to an afternoon of free manicure and hairstyling services for pampering and relaxation experience. I thought that this facility did a great job as far as making their residents feel "at home".

This facility offers several levels of care, including retirement housing, independent living, assisted living and nursing care. The staff are caring, kind, pleasant and compassionate. My father was in PVN the last year of his life and now my mother, who is declining due to dementia, is a resident. The rooms are large, with lots of light. Residents are encouraged to personalize their rooms by bringing furniture, paintings, plants and other items from home that provide them with a higher level of comfort. In addition to excellent medical care and therapy there are physical and mental programs offering entertainment and challenge - lectures, quiz shows, musicals, social hours etc. A well stocked library, beauty salon, restaurant, chapel etc. are all within the main building. My mother is receiving the best of care and comfort. Family live nearby and visit her daily and those of us who live out of town travel to Dallas frequently. We are always made welcome by the staff