I went to tour Bristol Park Cypress. I thought the place was very nice, very well-maintained, and very clean. The staff was quite friendly. The studio apartment was raw but cozy and clean. There were residents around playing bingo and they seemed to have plenty of activities. The atmosphere was clean and comfortable. It would be a big good choice in an urban environment.

Bristol Park Cypress had private patios that came off of the apartment. It had two chairs in it and a little table, so we liked that you could sit outdoors in your own private area. The apartment had a kitchenette and it meets my in-laws' needs. The living room was very, very tiny though. I wish it was bigger and I wish it had two bathrooms. It only has one, but it's big and the bedrooms were great. They had a beauty parlor, a place where you can meet your family, a media room, a nice big indoor and outdoor dining, laundry service, and maid service once a week. When I was there, I saw some residents doing a current events discussion. Others were eating in the restaurant area and walking out in the courtyard, doing laps for exercise. They also provide transportation to doctor visits or to the grocery store. They're super friendly and very helpful. Everything was so neat and clean.

I moved into the Bristol Park Cypress two weeks ago. The staff is very pleasant and very accommodating. I have a one-bedroom apartment, and it's very nice. They have a variety of everything.

The overall management organization changed on November 1. Around the end of December, a very hands on director who had earned the five star rating from us along with other personnel were no longer with the organization. What was outstanding care for the first five weeks of our family member's residency is no longer something to be counted upon in our opinion. I met with the acting director from the Corporate Office twice over a period of perhaps two weeks regarding the drastic change in both cleanliness of our family member's apartment, laundry piled up, several days of dishes in the sink, her water glass and television remote several times being out of reach, and bed being made improperly for her situation. Four days after the last meeting with the director, our family member's water glass and remote were accessible but not much else had changed. Our request for contact from the senior regional manager who had said "call anytime" has not generated a response. Our family member has fallen twice this last week after there was no response to her assistance call button. My wife was cleaning up the apartment herself when she determined the button was not working at all. The batteries needed to be replaced which they were. We are paying for the highest level of care being offered, and yet the apartment is constantly a mess, clothes left out everywhere, and basic necessities like water glasses and remote controls regularly left out of reach. A new permanent director came on board in mid-January, and during the two weeks before, just about every management position has also turned over. Also, we are told the large turnover in hourly staff is because they did not meet the new company's standards. We have been encouraged to provide the new director with a chance to make the right things happen. We will do that but only because waiting for a short while longer is a better option than finding yet another place where these potential management turnovers can turn outstanding care into something far less in a matter of weeks.

It was a really beautiful place, and we wished we had placed our mom-in-law there. They had a lot of activities. The memory care was wonderful. The thing I liked about it is they have built a main street inside the building that has a soda shop, a gardening store where people can work with gardening tools, a men's shop where the men can go and tinker, a media room that looks like a movie theater, and a box office. It's a real neat area for the residents to hang out. The staff was very nice, and the whole place smelled very nice. The dining area was very nice, too.

This is a brand-new, modern, and very clean place. The staff is very impressive, and everyone has several years of experience in the field, so I felt very comfortable placing my mother there. They have exercise classes, table games, dominoes, card games, puzzles, and movies. The dining area was beautiful and clean. The chef came out and introduced himself to me.