The television don't work1/2 the time. The nurse call bottom goes in responded for long time. Food is so so.

Rooms are in need of a good cleaning and disenfecting. Uncaring workers. Food served not edible. Bathrooms filthy with toilet broken and overflowing.

My aunt is a resident of Smokey Mountain Post-Acute and Rehabilitation Center. When she first got in there, it was awful. But I guess that was while COVID was pretty heavy, and they didn't have enough help. The nursing home was quite dirty, but that's been like four months ago and it has gotten better. Some of the staff are nice, some aren't, but most of them are decent. Communication is pretty good. Some of the RNs are nice, and some of the ones that are maybe just assistance or whatever that bring their food, some of them aren't. They keep it pretty clean now, but they didn't always. The floor plan is fine. They only get Social Security, which is not very much.

Overall nice location. Friendly staff and environment.

I cannot recommend this facility to anyone at this time. There are not enough nursing assistance to help the residents in a proper manner. At times there are only two nursing assistance to care for 50+ patients. The nurses cannot help because they are busy passing out Pills, signing in new patients, etc. this is an ongoing problem at this facility, call lights are not answered in a proper timeframe due to the lack of nursing assistance.

My aunt was a resident at this facility two separate times. The first stay was in 2009, and it was horrific. There were patients who were denied getting their mail, lab work that was ordered but never done, medical records that were being lost and sent to the family doctor incomplete and infection control issues too many to name. We checked my aunt out after two days. The second stay in 2011 was a completely different issue. The facility was clean, there was a completely new staff who were competent and friendly. They were thorough and professional from top to bottom. It was really like a new place. I hope they continue to make improvements.