My tour experience with Northshore Heights Located in Knoxville was very good. We went to several places and saw a lot of facilities, and this is the best fit for my mother-in-law. The staff was really, really friendly and very knowledgeable. We saw a large studio, I thought the rooms were very roomy, they weren't tiny and has decent space. We didn't try their food, but the dining room looked good, the food looked good, and the menus looked good. They have a 24-hour schedule of events, especially for people that don't sleep well. So even in the middle of the night, they have movies going, they have something happening with people with Alzheimer's, so we like that. We were very impressed with everything we saw. There were people at different levels and people were doing different things, so we like that.

Northshore Heights Located in Knoxville was my second choice for my dad. It was very nice and has a very open area, a big open meal room, which is where you first walk into. It's very clean and updated, and the staff were very nice. I only met one or two of them, and they were nice. They actually came and assessed my dad when he was in rehab, but I wasn't very impressed with them when they pretty much told me very bluntly that my dad didn't qualify for assisted living at that time, and they just didn't say anything else. I didn't appreciate that. I think the majority of their rooms were private. The one I looked at was private, but they did show one that was the most expensive room they had. It was kind of a combined room where a couple could live in, it was one room that was combined with another. They had a living area. Their room options were nice, but they didn't have any built-in shelves or anything fancy like that. They had a nice building and had nice amenities as well. Their whole building, facilities, and everything were updated.

We were very impressed with Northshore Heights - Knoxville. You feel like you're going into a resort hotel because it had a lot of seating outside. It had the look of a resort hotel both in the front when you went in and in the back where they had a very nice seating area. The back faces up a hill, and it's on a ridge. It was nicely laid out. It was very comfortable because when you go in the front, there were seating areas out there where people can just hang out. In the back, they had the same thing with a patio area, and it was very comfortable. The dining room had a very high ceiling. It had a kind of a lodge feel to it. The apartment units were all nice. The building was clean, looked fairly new, and there was a lot of good stuff to it. They didn't try to be too fine on all extras. It wasn't complicated like some places where they have like five different levels. It was a simple model. It makes it more predictable. I liked that we didn't have to try to guess as much on which level my sister-in-law would be. It was a nice facility. It was wheelchair friendly, but you didn't feel like it was a hospital or anything. It had that comfortable feel to it. They had a little bit of a basic menu. It was adequate but it was the kind that you might get bored if that's all you ate. We only talked to the salesperson. She took us around, and she was very pleasant, but it seemed like when you run into the people there, they seemed to be friendly. I didn't see anything negative there. She showed us quite a few units of the different types they had. It was pretty nice. They even had a little land for expansion there.

Northshore Senior Living was very nice and brand new, but very expensive. I toured their memory care unit and that looked like an appropriate setting. The grounds were nice. The location was not as good for me, but somebody else might like it.